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Helpful tips on effective listening skills
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Whisper Down the LaneWhisper Down the Lane
Listening Listening EffectivelyEffectively
Team ATeam AKimberly AdamsKimberly Adams
Debra AldrichDebra AldrichVittoria BakerVittoria Baker
Shaynelle BordleyShaynelle BordleyGeorgia DimaanoGeorgia Dimaano
Listening DefinitionListening Definition “The process of receiving,
constructing meaning from, and responding to spoken and/or nonverbal messages.”
Listening EffectivelyListening Effectively Attending Understanding Remembering Critically Evaluating Responding
AttendingAttending Prepare mentally & physically Make complete shifts from speaker to
listener roles Resist tuning out Avoid Interrupting
UnderstandingUnderstanding Identify with key points Interpret nonverbal cues Ask clarifying questions Paraphrase
RememberingRemembering Repeat what was said Create mnemonics
Artificial technique used as a memory aid i.e. “Roy G. Biv”
Take notes
Simon SaysSimon Says
Critically EvaluateCritically Evaluate Separate facts from inferences
Facts – Statements whose accuracy can be verified or proven
Inferences – Claims or assertions based on the facts presented
Probe for information Questions that search for more information
RespondingResponding Providing back-channel cues Reply when the message is complete
Paraphrase Question Agreement/Challenge Advice Support
RiddlesRiddles
Types of ListeningTypes of Listening Appreciative listening Discriminative listening Comprehensive listening Critical-evaluative listening Empathic listening
Appreciative ListeningAppreciative Listening Focuses on the enjoyment of what is
said. You don’t have to focus in on the
specifics Could be used in a casual, social
setting
Discriminative ListeningDiscriminative Listening Gain an accurate understanding of
the message Keep a close eye on verbal and non-
verbal cues Could be used during a Dr’s exam to
understand test results
Comprehensive ListeningComprehensive Listening Learning and remembering
information Use whenever you are learning a new
procedure or during a lecture
PuzzlesPuzzles
Critical-evaluative ListeningCritical-evaluative Listening Able to judge or evaluate the
information Understand and think critically about
its intent May need to “read between the lines” Could be used when talking with a
salesperson or someone making an apology
Empathic ListeningEmpathic Listening Understanding the feelings of others Also called Therapeutic Listening as
it’s used in counseling settings Choose when someone speaks of a
personal loss or counseling someone in need
I Love LucyI Love Lucy
Top 10Top 10
Steps to Effective Steps to Effective ListeningListening
1)Face the speaker and maintain eye contact.2)Be attentive.3)Keep an open mind to what you’re hearing.4)Try to picture what the speaker is saying.5)Don’t interrupt or impose your “solutions.”6)Wait for the speaker to pause to ask
clarifying questions.
Steps to Effective Steps to Effective ListeningListening
7)Ask clarifying questions, not challenging questions. Wait until discussion time to raise your point of view.
8)Try to feel and understand what the speaker is feeling.
9)Demonstrate you are paying attention to what is being said by providing feedback through nodding your head or saying “Uh huh.”
Steps to Effective Steps to Effective ListeningListening
10)Pay attention to what isn’t said—feelings, facial expressions, gestures, posture and other nonverbal cues
ReferencesReferences Scholarly Article Book Website
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