2012Aug22 - Becoming Better and Communication Skills for Suvarnabhoomi - Rajahmandry [ in 2 parts ]...

WelcomeWelcome Swaghatham – Subha Swaghatam Swaghatham – Subha Swaghatam

Suvarnabhoomi Karyakramaniki Suvarnabhoomi Karyakramaniki Swaghatham – Subha Swaghatam Swaghatham – Subha Swaghatam

This is Part 1

This is Part 1

A Hearty and Warm WelcomeA Hearty and Warm Welcometo this to this

wonderful programme of wonderful programme of

SUVARNABHOOMISUVARNABHOOMI

April 11, 2023 3

Vedam la ghoshinche Vedam la ghoshinche Godavari Godavari

Amaradhamamla shobilleAmaradhamamla shobilleRAJHAMAHENDRIRAJHAMAHENDRI

We areWe areourour

Questions Questions

TuneTuneYourYour

MINDMIND

April 11, 2023 7

Communication Skills Communication Skills and and

BECOMING BETTERBECOMING BETTER

Leads toLeads to

Careful ObservationCareful ObservationConcentrationConcentration

ClarityClarityCommunicationCommunication

ComparisonComparisonCompetitionCompetition

CreativityCreativityCommitment Commitment

Continuous ImprovementContinuous Improvement

The The 99 Cs Cs

April 11, 2023 9

The purpose of LIFEis to live a LIFE of PURPOSE

ADD ValueADD Value

Improving Communication Skills

helps you to ADD ValueADD Value

Intellectual Skills

CommunicationSkills

Interaction Skills

What are the most common ways we communicate?

Spoken WordSpoken Word

Written Word

Written Word

Visual Images

Visual Images

Body Language

Body Language

Can we Can we ever remainever remain

withoutwithout COMMUNICATING ?COMMUNICATING ?

If we are constantlyIf we are constantlyCOMMUNICATING ~COMMUNICATING ~

How How effectiveeffective are are wewein our communication ?in our communication ?

Is communicationimportantimportant in our life ?

What is LIFE ?What is LIFE ?What is the purpose of Life ?What is the purpose of Life ?

April 11, 2023 20

YOUR LIFE NEEDS SELF MANAGEMENTYOUR LIFE NEEDS SELF MANAGEMENT

LIFE MGT.LIFE MGT. L = TL = T

MIND MGT.MIND MGT. T = QT = Q

L = T = T = Q = P = EL = T = T = Q = P = E

DEV. MGT.DEV. MGT. P = EP = E

L = TL = T

TimeTime TimeTime

EntryEntry ExitExit

BirthBirth

DeathDeath

Time between Birth and DeathTime between Birth and Death

LifeLife

TimeTime

K + S + A + W + W + XYZ

K + S + A + W + W + XYZ

Thinking is for

LEARNINGLEARNING

Learning is for

ThinkingThinking

All Thinking All Thinking and and

LearningLearningis for is for

IMPROVINGIMPROVING

THE PURPOSETHE PURPOSE

OF LIFE ISOF LIFE IS PURSUIT OFPURSUIT OF EXCELLENCEEXCELLENCE

L = T = T = Q = P L = T = T = Q = P = E= E

Aim and shoot ? or Shoot and Aim ?

April 11, 2023 29

So, Think and speak ?So, Think and speak ?Or, Speak and Think ?Or, Speak and Think ?

April 11, 2023 31

Think > listen > talk

Learn to Learn to Live in the presentLive in the present

The future belongs to thoseThe future belongs to thoseWho believe in the beauty of their dreamsWho believe in the beauty of their dreams

Most successful men have not achieved their distinction by havingMost successful men have not achieved their distinction by havingsome new talent or opportunity presented to them. some new talent or opportunity presented to them.

They have developed the opportunity that was at hand. They have developed the opportunity that was at hand.

April 11, 2023 35

Communication Goals

To change behavior

To get action

To ensure understandingTo persuade

To get and giveInformation

April 11, 2023 36

Why is Why is communication communication

important ?important ?

• Inspires confidence

• Builds respect

• Helps make friends

• Reveals your ability to others

• Develops a distinct personality

April 11, 2023 37

3838April 11, 2023April 11, 2023

Most common ways to Most common ways to communicatecommunicate

Speaking Visual Images

Writing

Body Language

We need toWe need toimprove ourimprove ourcommunication... communication...

70%70%

70 % of our 70 % of our communication efforts are:communication efforts are:

misunderstood misunderstood misinterpreted misinterpreted rejected rejected distorted ordistorted ornot heardnot heard

April 11, 2023 40

April 11, 2023 41

April 11, 2023 42

people are influenced,problems are solved,changes are facilitated,excellent relationships are developed,desired results are achieved, and success is ensured.

April 11, 2023 43

plays plays a vital rolea vital rolein discovering in discovering ourselves & ourselves & the world the world around usaround us

April 11, 2023 44

The quality of your lifeThe quality of your life

is the quality of your communication ~is the quality of your communication ~

both with yourself & othersboth with yourself & others

April 11, 2023 45

is not just getting is not just getting the message acrossthe message across

but its but its acceptanceacceptance from its intended receivers which from its intended receivers which causes the expected behaviourcauses the expected behaviourfrom the receivers of the messagefrom the receivers of the message

only then, the receiversonly then, the receiverswill be willing to will be willing to convert the communicationconvert the communication

into actioninto action

April 11, 2023 46

listen to,listen to,

observe &observe &

interpretinterpretall forms of languageall forms of languageis essential foris essential foreffective effective

communicationcommunication

April 11, 2023 47

Love is so caring…COMMUNICATIONCOMMUNICATION

INCLUDESINCLUDES

BODY LANGUAGE,BODY LANGUAGE,

TONALITY OF VOICE &TONALITY OF VOICE &

THE WORDS YOU USE.THE WORDS YOU USE.

55%55% ++38%38% ++

7%7% ==

COMMUNICATIONCOMMUNICATION

INCLUDESINCLUDES

BODY LANGUAGE,BODY LANGUAGE,

TONALITY OF VOICE &TONALITY OF VOICE &

THE WORDS YOU USE.THE WORDS YOU USE.

55%55% ++38%38% ++

7%7% ==

Observe the body languageObserve the body language

April 11, 2023 49

April 11, 2023 50

April 11, 2023 51

Communication, to be effective,Communication, to be effective,must touch the heart.must touch the heart.

Please write a letter to yourselfPlease write a letter to yourselfabout your communication skillsabout your communication skills

April 11, 2023 54

Strongest muscle in your body

The strongest muscle in your body

is your tongue. USE IT EFFECTIVELY.

- It takes the interaction of 72 different muscles to produce human speech.

April 11, 2023 55

Take responsibility for every stage of

the Communication Cycle:

What is intended –

What is spoken –

What is heard –

How it is understood –

What is agreed to –

What is acted on –

How it is actually implemented –

What results were really obtained.

Be aware of where you or others

tend to fall off the cycle.

April 11, 2023 56

• InterruptingInterrupting to complete others’ sentencesto complete others’ sentences

• Preparing Preparing our response before someone has our response before someone has

completed speakingcompleted speaking• MultitaskingMultitasking

while ‘listening’while ‘listening’• FilteringFiltering

content or meaningcontent or meaningbased on our opinion / prejudicebased on our opinion / prejudiceabout the speakerabout the speaker

Common Communication ErrorsCommon Communication Errors

The The 77 Cs of Cs of

Effective CommunicationEffective Communication

7 C’s 7 C’s of Effective Communicationof Effective Communication

1 of 7 1 of 7 Completeness Completeness

Provide all necessary informationProvide all necessary information Answer all questions askedAnswer all questions asked Give something extra when desirableGive something extra when desirable

2 of 7 2 of 7 ConcisenessConciseness

Eliminate wordy expressionsEliminate wordy expressions Include only relevant materialInclude only relevant material Avoid unnecessary repetitionAvoid unnecessary repetition

7 C’s 7 C’s of Effective Communicationof Effective Communication

3 of 7 3 of 7 ConsiderationConsideration

Focus on “You” instead of “I” or “We”Focus on “You” instead of “I” or “We” Show audience benefit or interest in the Show audience benefit or interest in the

receiverreceiver Emphasize positive & pleasant factsEmphasize positive & pleasant facts

7 C’s 7 C’s of Effective Communicationof Effective Communication

4 of 7 4 of 7 ConcretenessConcreteness

Use specific facts & figuresUse specific facts & figures Put action into your verbsPut action into your verbs Choose vivid, image building-wordsChoose vivid, image building-words

7 C’s 7 C’s of Effective Communicationof Effective Communication

5 of 7 5 of 7 ClarityClarity

Choose precise, concrete & familiar wordsChoose precise, concrete & familiar words Construct effective sentences & Construct effective sentences &

paragraphsparagraphs

7 C’s 7 C’s of Effective Communicationof Effective Communication

6 of 7 6 of 7 CourtesyCourtesy

Be tactful, thoughtful & appreciativeBe tactful, thoughtful & appreciative Use expressions that show respectUse expressions that show respect Chose non-discriminatory expressions Chose non-discriminatory expressions

7 C’s 7 C’s of Effective Communicationof Effective Communication

7 of 7 7 of 7 Correctness Correctness

Use the right level of languageUse the right level of language Check accuracy of figures, facts & wordsCheck accuracy of figures, facts & words Maintain acceptable writing mechanicsMaintain acceptable writing mechanics

7 C’s 7 C’s of Effective Communicationof Effective Communication

ENATAENATA ~ Principle of Communication

Is what you want to say EEffective, NNecessary, AAccurate, TTimely, and AAppropriate ?

You are your Thoughts … Choices … You are your Thoughts … Choices … Decisions … Decisions …

April 11, 2023April 11, 2023 6868

W. A. T. C. H.

W = WORDS

A = ACTIONS

T = THOUGHTS

C = CHARACTER

H = HEAD & HEART

Move out of the Move out of the COMFORT ZONECOMFORT ZONE

Break the boundaries…………

Leave your comfort zone ….

Enter the Challenge ZoneEnter the Challenge Zone

April 11, 2023April 11, 2023 7272

1. Make sure that 1. Make sure that body language,body language,

your words &your words & tonality tonality

are congruent –are congruent – [ aligned and sending the same message ][ aligned and sending the same message ]

2. Maintaining eye contact – 2. Maintaining eye contact – [ expression of your interest ][ expression of your interest ]

3. Improve your voice culture – 3. Improve your voice culture – [ make it interesting ][ make it interesting ]

4. Be positive, precise and clear – 4. Be positive, precise and clear – [ ~ “don’t forget to complete the work by tomorrow.” ][ ~ “don’t forget to complete the work by tomorrow.” ][ ~ “please remember to complete the work by tomorrow.” ][ ~ “please remember to complete the work by tomorrow.” ]

5. Good listening5. Good listening suppliessupplies the building blocks ofthe building blocks of

good understanding andgood understanding and

good communication skillsgood communication skills ~ listening is an active process involving :~ listening is an active process involving :

ears – for verbal communicationears – for verbal communicationeyes – for non-verbal communicationeyes – for non-verbal communicationbody – for gesturesbody – for gestures

66.. Well-timed pauses Well-timed pausesgive time for give time for explanation,explanation,evaluation &evaluation &

development of thought development of thought

~ facial expressions reveal the difference between ~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence a pregnant pause and an embarrassed silence

7. Summarising 7. Summarising is an essential skillis an essential skill

which takes stock ofwhich takes stock of

the main points coveredthe main points covered

8. Empathize8. Empathize with the receiver of the messagewith the receiver of the message

~ put yourself in the other person’s position, ~ put yourself in the other person’s position, understand the other person’s perspectiveunderstand the other person’s perspective

and then proceed to interactand then proceed to interact

99.. Communication Communication must appeal tomust appeal to

both mind and heart both mind and heart ~ appealing to mind requires facts, evidence and logic~ appealing to mind requires facts, evidence and logic~ appealing to the heart, more difficult, ~ appealing to the heart, more difficult,

requires ‘touching the soul’ - requires ‘touching the soul’ - based on mutually respected valuesbased on mutually respected values

10. Keep the communication simple10. Keep the communication simple~ say it in simple sentences, with no twists and turns~ say it in simple sentences, with no twists and turns

‘‘communicate to express but not to impress’communicate to express but not to impress’

11. Tell it and tell it again,11. Tell it and tell it again,if necessaryif necessary

~ tell the point once – ~ tell the point once – then come back andthen come back and

hit it again, and again.hit it again, and again.

12. Communicate with confidence 12. Communicate with confidence ~ communication exposes~ communication exposes

your inner thoughts, feelings and sentiments. your inner thoughts, feelings and sentiments. your confidence, or the lack of it,your confidence, or the lack of it,

is getting transparently revealed.is getting transparently revealed.

13. Practice the art of communicating13. Practice the art of communicatingon paperon paper~ thinking on paper & saying on paper~ thinking on paper & saying on paper

14. Communication is irreversible 14. Communication is irreversible ~ communication cannot be reversed~ communication cannot be reversed

[ reversible processes – water and ice[ reversible processes – water and ice irreversible processes – milk and coffee ]irreversible processes – milk and coffee ]

Only minimizing the hurt feelings is possible,Only minimizing the hurt feelings is possible,but the damage has already been done.but the damage has already been done.[ ~ forgive but not forget ][ ~ forgive but not forget ]

Be highly careful, thoughtful and purposefulBe highly careful, thoughtful and purposeful

15. Communication 15. Communication is moreis more a people process than a people process than a language process a language process ~ communication is a series of actions and reactions~ communication is a series of actions and reactions communication influences our own and that of others’ communication influences our own and that of others’

behaviour behaviour communication reflects the true personality of an communication reflects the true personality of an

individualindividual

16.16. Communication Communication can always be improvedcan always be improved

~ practice, more practice and much more practice~ practice, more practice and much more practice

17. Communication and feedback17. Communication and feedback~ feedback ensures that message has been received~ feedback ensures that message has been received

in the manner, that was originally intendedin the manner, that was originally intended

18. Receiving feedback about CommunicationAsking others for honest feedback about the way you communicate – both positive and negative aspects

- can be very helpful.

19. Communication and clarity

20. Communication and commitment

21. Communication and character

22. Communication and Continuous improvement

Improving your communication skills is a process and cannot be accomplished overnight.

Identify and then choose one or two traits – at a time – and now work on those over a period of time.

Improving your communication skills is a process and cannot be accomplished overnight.

Identify and then choose one or two traits – at a time – and now work on those over a period of time.

23. Communication and Facial expressions

Facial expressions communicate the intentions

more effectively – note that there are 80 muscles in the face, capable of more than 7,000

expressions.

96 KeralaApril 11, 202396

Be Determined to improve your communication skills. Become aware of your own styles, observe others carefully, and launch a committed programme to

immpprroovvee Your communication skills.

Please seePart 2

of this presentation