Single Customer View: The Missing Piece

Venistar: the FashionAble Experience Company

DO WE NEED A SINGLE CUSTOMER VIEW?

The evolution of Omni-Channel Retailing

The Ultimate Customer Journey

Typical Customer Journey?

Each Customer controls their own journey

How can we gain retail Paradise?

WHAT IS THE MISSING PIECE?

Customer Journey is UNIQUE and DYNAMIC

Single Customer View (SCV) is not a data repository

SCV: Customer Experience Orchestration Engine

Building a Customer Experience Foundation

WHY SHOULD I REALLY CARE?

SCV: Customer Experience Orchestration Engine

A vision of marketing orchestration beyond automation

Promotions/Recommendations

Loyalty, Fidelity & Coupons

Social Events

Venistar awarded as Oracle Specialized Partner of Year 2015

Venistar awarded with “Podio Ferrari”

Single Customer View:The Engine of a Unique Customer Experience

Retail