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Quality of HireThe Future of
The BIG PICTURE
Quality of…
Process
CandidateHiring
Manager
Hire
A process in CONTROLyou MUST HAVE
INPUTS• Applicants• Candidates• Interviews• Source Types
• Quality Hire• Fill Rate• Time to fill
OUTPUTS
We offer 3 kinds of Recruiting
GOOD - CHEAP - FAST
You can PICK ANY 2:
• GOOD Recruiting CHEEP Won’t be FAST
• GOOD Recruiting FAST Won’t be CHEEP
• FAST Recruiting CHEEP Won’t be GOOD
GOOD - CHEAP - FAST
You can PICK ANY 2:
Identifying Drivers
Data Relationships - Scatterplot
LEAN study on Recruiting
•Observed every aspect of process•Representative sample•End to end of the process
Process waste
First focus on essentials
KANO Analysis
We control
• Quality of job description
• The candidates we present
• Interviews• Source of hire
• Cost to Hire• Quality of Hire• Speed to Fill• Fill Ratio
Results
What Impacts QUALITY?• Supply &
Demand• Recruiter
Capacity• Recruiting
Process• The Staff• Predicting
Demand• Predicting
Success Rates
Quality of Hiring Manager
April May June July0
25
50
75
100
125
Days to Fill
Candidates
Hiring Manager
Job Skills & Requirements
Predicting FUTURE openings/demand
Predicting demand
Predicting demand1. Internal DataExtrapolation
2. External dataMarket Data
“Not everything that counts can be counted, and not everything that can be counted counts”.- Einstein
Companies will…
Data Driven
Understand how to manage a processManage change, complexity and chaosFLEXIBLE
Leverage network capital
Thank you
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