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How to Optimize Your Team’s Productivity
This presentation consists of insights inspired by 33voices® interviews with Jenna Abdou.
Table of Contents
Page 4
Page 17
Page 22
Page 29
Page 36
Page 56
Page 64
Assemble a Team of Winners - Jean Brownhill Lauer, Sweeten
Onboard like a Pro - Matthew Faustman and Mason Blake, UpCounsel
Put People First - Saman Rahmanian, Managed by Q
Lead with Vision - Randy Ross, Cinematique
Cultivate a Culture of Entrepreneurship - Anna M. Counselman, Upstart
Maintain Your Culture Through Scale - Kelsey Meyer, Influence & Co.
Credits
Jean Brownhill Lauer
@Sweeten_home
Co-founder and CEO of Sweeten
Assemble a Team of Winners
“No matter how many books you read, or the number of CEOs who tell you about it, your first hires are so critical. They are going to embody
the very best parts of you, your culture, and also, the worst parts.” Be cautious about “mirroring
your own work habits and personality…Screen to compliment and correct.”
If you only remember one thing about hiring: Character > Technical skills
Identify these threetraits in new team members:
Identify these threetraits in new team members:
A winner’s mindset. “They don’t always have to be right. They want to win.”
Identify these threetraits in new team members:
A natural disposition to help others.
Identify these threetraits in new team members.
A high level of self awareness. No assholes. No ego.
Implement an extensive hiring process with phone, video, and multiple in person interviews.
Understand how an individual fits in your culture by inviting them to a company social and watching them interact with the team.
Your most important goal as a leader is to ensure that your message is clearly heard.
“It doesn’t matter how you say something.It matters how people hear it.”
Ask team members to explain how they interpreted your conversation to be certain that
you’ve clearly articulated your message.
“At a startup, you manage people to not only work effectively inside of the structure. They’re building the structure as they are inside of it.”
Combat uncertainty with a rigorous testingculture. Make it a core organizational tenet that each experiment is a source of data. Evaluate individuals on effort and execution, not results.
Maximize transparency by using an app like Waggl that enables team members to
anonymously submit questions to the CEO.
Empower individuals to be themselves at work. “People don’t show up with their best ideas if they aren’t happy or if they don’t feel like they can come to work as their whole selves. You
need them to come in with everything so you can get their very best.”
Matthew Faustman & Mason Blake
@MatthewFaustman
Co-founders of UpCounsel
Onboard like a Pro
@Mase
Be obsessive about making the right hires. “A great hire can 10x the organization…If you
are going to bring on the best people you have to make sure that you’re setting
them up for success.”
As a founder, relinquish the idea that an individual, regardless of how talented, will
join your team and be successful on their own.
On every new hire’s first day, have an intimate conversation about the company’s vision, how you’re going to get there, and the direct role
he or she will play achieving it.
Your early dialogue should map out a clear set of goals for an individual to achieve during
their first week and month. This not only enables them to experience early success,
it provides a safe gateway for them to contribute to team conversations.
Make intellectual honesty a core value. Encourage team membersto share ideas, openly disagree, and
engage in healthy debate. “It’s not just one or two people making the
decision. It’s the company as a whole.”
As a founder, your most important job is that everyone in the company - whether they’re a senior executive,
software engineer, or intern - is treated equally.
As a founder, your most important job is that everyone in the company - whether they’re a senior executive,
software engineer, or intern - is treated equally. “We wanted to make sure that everybody gets the same quality of treatment and experience.
Everyone has the same types of benefits and expectations of being an employee
at Managed by Q.”
Make it clear that no job is beneath any member of your business - Including you. At Managed by Q, “Everybody cleans.”
“The reason that everybody cleans is to understand the work that the majority of
our employees do; To feel first hand how it works is tremendously important. Knowing the experience enables you to build better
products. It grounds you and sets you on the same level. Nobody is too good to clean.”
Develop a broader vision for your business. “I think of Q less as a corporate office and
more as a center where we can start the beginning of a community life.”
Nurture meaningful relationships by hosting fun gatherings for team members and their
families. Celebrate recent company milestones, outstanding performances, and upcoming
features and announcements.
Randy Ross
@CinematiqueHQ
Co-founder and CEO of Cinematique
Lead with Vision
The only way to change an industry is to create “a disciplined roadmap to maximize
the potential of your idea.”
Be organized, be compartmentalized, and have a clear understanding of your
fundamental goals. Don’t let media and trends impact your focus.
As a founder, “you have to make sure that you sustain as a company. That you’re still alive tomorrow. It’s a very practical idea of survival that may mean you can’t execute
on a big idea you’ve been working on for the last six months for two years.”
When you believe in and promote an integral purpose you “allow team members to get real
about ideas they’re personally attached to.” Constantly reiterate your “undying integrity
to your fundamental concept.”
While transparency should be a vital tenet of your culture be conscious about sharing
information that will cause your team members unnecessary stress. Ask yourself: Will my team lose focus if they know about this?
Be honest about the reality of innovation. “It’s one thing to put it in your marketing
materials that you are an innovative company. It’s another thing to sit in a room and say that something is not good enough. It’s not out of the box enough. To ask, is this really up to our standards? That’s innovating, and that’s hard.”
Anna M. Counselman
Co-founder and Head of Operations at Upstart
Cultivate a Culture of Entrepreneurship
@amongayt
“Strive to build a culture of entrepreneurship. It’s not the type of culture where you
go and tell your manager to fix it for you. It’s a self-sustaining business where everyone
is constantly looking to make things better.”
Demonstrate your culture of entrepreneurship by explaining to new team members, and reinforcing
to currents ones, that if they find a problem they should actively work to solve it.
“No matter how small, you should think of every opportunity as a chance to
prove how good you are.”
Encourage your team memberto go to the product team first.
Encourage your team memberto go to the product team first.
“Most problems should get solved on the product level before they become
operational problems.”
Innate collaboration between departments implements a tight feedback loop, leading to fast execution. Visible improvements to the
product will motivate team members and create a “self-cleaning mechanism of improvement.”
Balance speed and sustainability. “Speed isn’t about making people work
crazy hard all the time.” It’s about emboldening individuals to make fast decisions.
Remove roadblocks to empower individuals to make judgment calls, test, and iterate.
As a founder, it’s your responsibility to celebrate individuals unique contributions and provide
opportunities for them to advance in the organization based on their career path.
“It’s not a one size fits all approach. As a manager, you need to tailor
it to the right person.”
Acknowledging and rewarding individuals in the way that resonates with them not only inspires their future behavior, it empowers
them to be champions of change for the rest of the team to follow.
While speed is standard at startups, remember you won’t be sprinting forever.
While speed is standard at startups, remember you won’t be sprinting forever. “There are moments when everyone is
sprinting really hard with super aggressive timelines and burning the midnight oil.
They come in spurts, and then you have a lull with breathing room.”
Show don’t tell. “You can’t say ‘I want the company to be nimble,’ and then have it be
nimble. You have to set an example. You have to act nimble. You have to make fast decisions.
You have to launch things quickly. You can’t build consensus forever
before moving forward.”
“We ask our employees to be the change they want to see.”
Follow these three principles to stay scrappy through scale:
Follow these three principles to stay scrappy through scale:
Hire the right team members. Translation: You want ‘Get shit done’ kind of people.
Follow these three principles to stay scrappy through scale:
Ask those people to maintain the culture.You can’t be what you can’t see.
Follow these three principles to stay scrappy through scale:
“Be vigilant about fighting bureaucracy!” Don’t let decision-making committees
and rigid processes override your culture of entrepreneurship.
Kelsey Meyer
@Kelsey_M_Meyer
Co-founder and President of Influence & Co.
Maintain Your Culture Through Scale
As your team scales, be extremely intentional with the way you organize company
activities. Connect each new team member with a veteran in your organization who will
actively make them feel welcome.
Redefine delegation as ownership by empowering individuals to acknowledge,
ideate, and execute on problems they recognize in your business.
Delegation isn’t assigning people busy work. It’s telling them: “I want you to rise to the
occasion and help me solve this problem.”
The more your organization grows the less likely you are to be the right individual to solve a problem. Empower the individuals who are
closest to the issues to take action.
“Your job as a founder is to enable people to do their jobs right. If your team members are
getting recognized for great work you’re doing a good job supporting them.”
No matter how large your team is your strengths as a founder will multiply throughout
the business. Be maniacal about coaching your team members on the good parts of your
leadership style and connecting them with alternative individuals and resources that
can supplement your weaknesses.
Genuine gratitude is the most meaningful way you can support your team. Make it a habit by
recognizing stand out team members each week. Try hand writing two thank you notes to team members who went above and beyond.
When was the last time you thanked someone on your team? Show your appreciation today.
If you have a question, submit it to33voices Q&A for a direct answer from one of our founders or thought leaders.
CONNECT WITH US!
Tell us what you thinkJenna@33voices.com
Presentation by Chase Jennings
Insights by Jenna Abdou
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