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Why Asking For Employee Feedback Must Start on Day One Joel Ballezza @lifeatexpedia @Joelwho #GDRoadshow
“Fresh Eyes” /FreSH /i/ 1. Opposite of déjà vu 2. Seeing something for the first time and recognizing an opportunity
What Expedia Does (And You Can Too)
Survey all applicants who interview
From onboarding forward establish a culture of listening; ex: @AskDara
Ask for feedback using Glassdoor (and act on input)
Check in after 30/60/90 days
Make it important. Make it essential
“Fresh Eyes” Improved Our User-Experience on Expedia.com
From this... Mon 08/11/14 Mon Aug-11-2014 08/11/14 08/11/2014 Mon Aug-11 August 11, 2014 Monday Aug-11-13 Aug/11/2014 Mon Aug/11/2014 Mon Aug 11 Aug 11 Aug. 11 11 Aug Mon, Aug 11 Mon Aug 11 Mon Aug 11, 2014 Monday Aug-11-14 Mon. Aug. 11
To this...
And not...
Hi, I‘m Tizzy
Date Format = Norway “Year of Death”
If you remember just ONE THING today…
We all have a treasure trove of great ideas right under us. Sometimes we just need to look, ask (and listen).
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