Be TOPS: Culture Deck

TOPS SOFTWAREFall in love with community association management

WELCOME TO TOPS!

WHO ARE WE?

TOPS IS A FAMILY COMPANY

Meet Our Executive TeamKevin Hardy, CTO Jeff Hardy, Founder Mike Hardy, President

30 YEARS

STRONG

PRODUCTION OFFICE:CLEARWATER, FL

CORPORATE OFFICE: GAITHERSBURG, MD

(you are here)

WHAT DO WE DO?

WHAT ARE WE SELLING?

ALL-IN-ONE

COMMUNITY

ASSOCIATION

MANAGEMENT

OUR PRODUCTS

• Back-Office Cmty Assn Mgmt• Local Install • Over 9,000 users• 30 years old (DOSWindows)

• Community Management in the Cloud (SAAS)

• TOPS Professional Overlay• Trapp Online Hosted

• Web-Based Community Management

• Full re-write with modern development principals

• Slated for MVP release Q4 2015

TOPS PROFESSIONAL® (THE PAST) TOPS IQ® (THE PRESENT) TOPS ONE (THE FUTURE)

ACCOUNTING

TOPS accounting modules align with AICPA guidelines for Community Association Fund Accounting.

Every transaction is tracked and logged to act as a fraud prevention measure and assist auditors.

Accountants like things their way. TOPS supports custom ledger layout and cost centers.

INDUSTRY SPECIFIC AUDIT TRAILS CUSTOMIZED SETUP

Accountants can choose from simple cash accounting to full accrual or even modified accrual.

CHOOSE YOUR METHOD

MANAGEMENT

TOPS makes it easy to enforce the association’s rules to enhance curb appeal and maintain property values.

Manage big community projects or small fixes around the house. Track inventory, assign tasks and pass costs onto owners.

From letters to mass emails, not only do we send it, we automatically store it – the perfect paperless solution.

ENFORCEMENT MAINTENANCE COMMUNICATIONS

AUTOMATION

Office? Who needs one? Inspections, maintenance jobs and project management can easily be conducted in the field on your own device.

Which bank do you work with? We do too! From ACH to lockbox payments to check scanning and automated check reconciliation, we’ve got you covered.

Get out of board meetings faster with comprehensive monthly board packages. And while you were in that meeting, we went ahead and processed your late payments too…

GO MOBILE INTEGRATION JOB STREAMING

TOPS CLIENTS SAVE SO

MUCH TIME & $$$, THEY

CAN AFFORD TO HIRE FEWER

EMPLOYEES AND STILL TAKE

ON MORE ACCOUNTS THAN

THEIR COMPETITION.

WHO WE SERVE

A REAL ESTATE VERTICAL

THAT COVERS THE

FINANCIAL OPERATIONS, MAINTENANCE, CARE AND

RULE ENFORCEMENT OF

PROPERTY

PROPERTY MANAGEMENT

4 TYPES OF PROPERTY MANAGEMENT

Shopping malls Business offices

Hotels Hospitals

Condominiums Homeowner Assns Co-operatives Timeshares

COMMERCIAL MANAGEMENT HOSPITALITY MANAGEMENT ASSOCIATION MANAGEMENT

Apartment Complexes Section 8 Housing Landlords

RENTAL MANAGEMENT

THE INDUSTRY THAT SERVES

COMMUNITY ASSOCIATIONS, TYPICALLY HOMEOWNERS

ASSOCIATIONS (HOAS), CONDO ASSOCIATIONS

(COAS) AND CO-OPS.

THE CAM INDUSTRY

COMMUNITY ASSOCIATIONSCondosHOAsCo-Ops

MANAGEMENT COMPANIES(WHO MANAGE THESE COMMUNITIES)

WHO IS OUR TARGET MARKET?

(Always err on the side of the management company. We need to walk the line to avoid poaching clients from our own client base.)

COMMERCIAL MANAGEMENT

HOSPITALITY MANAGEMENT

RENTAL PROPERTY MANAGEMENT

LANDLORDS

WHO IS NOT OUR TARGET MARKET?

HOW WE DO IT ALL

COMPANY CULTURE

TO BE ON TOP YOU’VE GOTTA BE TOPS!

COMPANY CULTURE IS THE

PERSONALITY OF A COMPANY AND

DEFINES WHAT IT’S LIKE TO WORK

FOR THAT COMPANY.

COMPANY CULTURE INCORPORATES

THE COMPANY MISSION, VALUES, ETHICS, EXPECTATIONS, GOALS, AND

WORK ENVIRONMENT.

BE TOPS

BEING “TOPS” IS WHAT WE BELIEVE AND

VALUE – IT’S WHO WE STRIVE TO BE AND

WHAT WE LOOK FOR IN EACH OTHER.

BEING TOPS IS A COMMITMENT, FROM THE

COMPANY TO EACH AND EVERY EMPLOYEE, AND

FROM EACH AND EVERY EMPLOYEE TO THE

COMPANY.

Team OrientedOpenPositiveSympathetic

TEAMWORK TOPS WILL…

Support your decisions and encourage teamwork.

Build an environment where teamwork is enabled.

Regularly host team building activities.

Regularly work to improve cross team communications.

YOU WILL…

Remember that the team is greater than the individual.

Consider the impact on a team member before you pass work along (being a good team member means carrying your fair share!)

Expect your colleagues to work at a high level.

TEAMWORK

OPEN TOPS WILL…

Openly share information about the company status and direction – even sensitive information.

Be open to creating a better work environment empowering YOU to make tactical decisions when it’s good for the client.

Be open to ideas, feedback, and criticism.

YOU WILL…

Openly communicate with team and clients.

Be open to feedback (receiving and sharing) without resentment.

Be open to new ideas.

Be open to making changes.

Leave room to make mistakes.

OPEN

POSITIVE TOPS WILL…

Be positive in communicating mission/goals

Recognize and affirm the contributions of team members

Praise excellent behavior

YOU WILL…

Perform your duties with cheer.

Understand it’s easier to be negative, and being positive requires work.

Look for ways to make a positive impact for a client or colleague.

Discourage gossip.

POSITIVE

SYMPATHETIC TOPS WILL…

Strive to provide an environment where real relationships are encouraged.

Keep open doors, and tear down invisible walls.

Genuinely care about your professional development.

Provide opportunities to give back to the community.

YOU WILL…

Demonstrate genuine concern for clients and colleagues.

Listen to clients – sometimes they need to vent.

Strive to understand what the client is trying to accomplish, not just what they say.

Get involved in something bigger than yourself.

SYMPATHETIC

TOPS SUPERSTAR

Each quarter, TOPS recognizes one team member that has best demonstrated “being TOPS”.

Superstars are voted in by all TOPS team members, NOT management!

Recipients are turned into a caricature and hung on the wall of fame in our Clearwater office.

IN EVERYTHING YOU DO, ASK YOURSELF

1. Is it good for the customer?

2. Is it good for the company?

3. Is it good for the team?

YOUR SUGGESTIONS

ARE ALWAYS WELCOME!

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RESOURCES

THAT’S IT FOLKS

NOW, GO OUT

DO GOOD

HAVE FUN!