View
149
Download
0
Category
Preview:
Citation preview
HOW to PROVIDE
GREAT CUSTOMER
CARE to STUDENTS
ASUA Conference
NUI Maynooth
Sinéad D’Arcy
@SineadTweeter
Provide Great Service Across All
Channels
Technology has
transformed the
modern customer
into a multi-
screened……
…always
connected,
highly
opinionated
force
Your customer service
must be prepared to
deliver exceptional
service across
multiple channels &
devices.
Millennials expectations of
Customer Service
3 out of every 4 prefer to
solve their customer
service issues on their
own
69% feel good about themselves &
the service provider when
they are enabled to resolve
their own customer service
problems so consider self
service channels.
Recommended