Tami Gilbert - Employee Satisfaction Workshop

Welcome to Your Workshop

Employee EngagementIncrease Job Satisfaction

Preventing Burnout & Stress Management

+ Workbook

Workshop Handout

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• Tami Gilbert, RN, MSN, MBA• Author, Speaker• 9 years as a Bedside Nurse• 3 years as Nurse Manager &

Director of Nursing• 12 years as Case Manager/

Utilization Review• 2 Years of Quality Improvement

Your Workshop Facilitator

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• Complacency• Disorganization• Poor work ethics• Becoming disengaged• Discontinued professional

investment• Doesn’t take risks • Stop taking initiative • Taking shortcuts

Habits That Cause Job Dissatisfaction

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The Impact of Job Dissatisfaction

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• Unhappy at Work & Home• Poor Attitude• More stressed• Low morale• Increase in sick days

• Low productivity• Unsatisfied Staff lead to

Uncertified Patients

Financial Cost:

• Employee turnover• Low patient satisfaction• Low HCAHPS survey score(patient satisfaction survey required by CMS)• Low government reimburse• Poor reputation

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Staff Responsiveness - answering call bells and responding to toileting needs

Food Services– quality of food and the courtesy of those who serve it.

Doctor & Nurse Communication - respect, listening skills and communication ability of doctors & nurses, pain & discharge information

Hospital Environment - cleanliness and quietness of the hospital

What Does The HCAHPS Survey Measures?

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Participants’ Exercises

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• Make a list: Cause for your dissatisfaction• Make a list: What to do to increase job

satisfaction

Training & Development Opportunity

• Barriers to Effective Interpersonal Communication

• Improve communication skills

• Stress Management• Becoming

team player

• Taking ownership• Increase own

value

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Participants’ Exercises

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• Communication Skills: Role playing• Make a list: What to do to make your job

environment more positive

Training & Development Opportunity

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• Benefits of Networking

• Deal Effectively with Workplace Politics

• Team Building

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1• Strategies to

relief Burnout

• Strategies to Manage Job Stress

Benefits of Taking Time Off

• Signs & Symptoms of Job Burnout

• Cause of Job Burnout

Job Burnout & Stress Management

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1• Become a

Mentors

• Volunteer for Projects

• Become a Better Coworker

• Change the Way and Order You Do Your Job

• Invest in yourself

Strategies: Breathing Fresh Air into Your Job

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1• What are your

Goals and Vision for your Job or Career

• Your Behavior creates Your Brand

• Having a Goal, Great Attitude, & Behavior

• Benefits of Good Attitude

Gift of GAB

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Any Question?847-943-9014

Email: info@tamigilbert.com