20141209 alfresco user_day_benelux_customer_case_bric

Alfresco User Day Benelux – Antwerp Dec 9th, 2014

Case Study BRIC: Alfresco At The Core Of Driving Change In Local Administrations By Dematerializing CouncilsFilip LannoyeManager Service Management at BRIC

Public Service Provider for the Brussels Capital Region:

• Telco services through IRISnet• Development of specific applications• Hosting in own Regional Data Center• UrbIS®© solutions• Urbizone free Wi-Fi• Multimedia Plan for schools• (upcoming) CCTV platform• (upcoming) Smart.brussels

Original demand

• Municipalities want to track all decisions of their different councils

• Underneath: • Simplify administration• Keep records of all inputs and outputs• Digitalize councils• Reduce costs• Gain efficiency

Sample workflow (municipality, FR)

BRIC’s answer: BOS• Generic case management platform• Modular workflow• XML configuration of each customer instance

• Developed, maintained, hosted andsupported by BRIC

• BOS Municipality xyz• BOS Welfare office xyz• BOS Chancellery• BOS Police zone xyz• BOS “light” executive board xyz

in images

Workflow: managing absence

Workflow: managing absence

Technical view

Topology

BOSaaS : BRIC does it all (1/3)

• Core Development:• In partnership with RealDolmen• New releases• Migration v1 > v2• Derived products• Interfaces with other platforms

• Deployment of customer instances:• Presales• Analysis• Configuration• On-site Support during and after deployment

BOSaaS : BRIC does it all (2/3)

• Hosting:• In our own datacenter• Redundancy and fail-over of the lower technical

layers• Backup on remote site

• Support chain:• 1st line support 8-18h on weekdays• 2nd line functional support• 3rd line applicative and system support• Technical and business monitoring of all

instances (uptime / performance)• Training

BOSaaS : BRIC does it all (3/3)

• Governance:• User Community:

• Key users• User clubs: what’s new, SLA, possible improvements, roadmap• Participation in UAT

• Steering Commitee• Service Level Management

Key figures (Nov. 2014)

• 3 front-end servers• 18 instances x 3 environments

PRD/STA/TST = 54 back-end servers• (to be) Cluster PostgreSQL• 3,300 daily users• 5,000 councils held since 08/2011• ±200,000 cases ; +500 / day• > 860,000 documents

Driving the change

• Direct impact from dematerialization:• Change in working habits and methods• Change of roles

• Two-way driver:• Tool has impact on local organization• Local Organization seize the opportunity to

revamp their own internal structure!• On-site support during roll-out and service

Further integration of platformsMunicipality Council

Construction & Environmental Permits

Citizen /Company

Welfare Office Welfare Council

Online publications

Regional authority

Council advice OnlineRequest

Exchanges between authorities

Take aways• Light, modern, easy to use application• Highly standardized:

• Easy deployment• Easy maintenance• Easy creation of derived versions

• Self-selling• Internally: industrializing of deployment• Requests for integration with other platforms

and DMS• Customer accompaniement

References & Contact info• http://bric.brussels• Extended version of this presentation at Alfresco

Summit London 2014:• http://summit.alfresco.com/london/sessions

/bric-alfresco-core-driving-change-local-administrations-dematerializing-councils

• http://www.slideshare.net/flannoye/summit2014-customer-casecirbcibgbric

•https://www.linkedin.com/in/filiplannoye

• Filip Lannoye

• @filiplannoye