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Members Don’t Feel Like
they Matter
“I’ve
Been a
Member
for Years!”“Why
Don’t You
Talk to Me
Like a
Person?”
“You
Keep
Misspellin
g My
Name.”
“I Never
Got a
Thank
You.”
Outsized Fears Create Fortresses
People are Mean and
Greedy
Social Media Are Making
Us Less Civil
The World is Uncontrollable
Gaining Matterness
Identify Your Default Settings:
Are We More Open or Closed?
More Afraid than Fearless?
Make People Known or Unknown
Use Scenarios to Create Conversation Starters Not Stoppers
Try 3 New and Fun Ways to Thank People This Year
Enable People to Tell Their Stories
Be Different & Do Different
Twitter: @affine
afine@afine.us
www.allisonfine.com
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