How Sears Built a Competency Reporting System Using the Experience API (xAPI)

“How Sears Built a Competency Reporting System Using the

Experience API”

Ali Shahrazad

Co-Founder & CMO

ali.shahrazad@saltbox.com

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A little background…

Learning Record Store (LRS)

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What we won’t discuss

Big Data

Correlations

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3 Critical Questions

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Are people ready to perform?

If not, what's needed?

If so, what's working?

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Sears has a few of these

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200,000+ People

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200,000+ people

6 applications

100’s of experiences

Dozens of competencies

Information Stuck in Silos

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Challenges

Learning & Development Leaders

Data

Silos

Expensive

custom

integrations

“Can’t answer

3 critical

questions”

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…unless you hire a full time spreadsheet ninja

The Real Problem

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Are people ready to perform?

If not, what's needed?

If so, what's working?

Our Methodology

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Strategy

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Competency

Definition & Reporting

Design Considerations

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Granularity of data tracking

Today vs. Tomorrow

Security & Privacy

Reproducible? Scalable?

Historical Data

Our Methodology

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Moving Parts

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HRIS

Preparation – System Selection

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HRIS

Instrumentation

Guidelines, Historical

Frequency &

Process

GUI vs APIs,

SLAs, Debugging

Our Methodology

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EES

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Learning Experience (like a course)

System Event (in an LMS)

xAPI Statement (to an LRS)

EES

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Statement Templates

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API Documentation

Real-time Debugging

Our Methodology

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Competency Reporting

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For <salespeople> in these <8 states> but not in <departments a,

b, c>, tell me who is competent, across these <3 competencies>

comprised of <213 learning experiences>

…oh btw, I need the results embedded

in an existing reporting dashboard,

in fewer than 10 seconds

Competency Reporting

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Internal web-based reporting table

& dashboard with drill downs,

accessible to all employees.

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Next Steps

Business Impact Console to help

measure the impact of training

interventions on business outcomes

Time & Investment

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…total 1st year investment will be

recovered cost savings in less than a year

February 2014 March April - July

<100 person hours ~20 person hours ~260 person hours

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Instantly tell the level of readiness across

any part of the organization in ways that

were never possible before and save time

and resources by not wrangling data

manually between disparate systems

So what?

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It wasn’t all pink unicorns

and pretty puffy clouds

“We’re all new to this” –Aaron Silvers

“Dang, didn’t see that coming” –Russell Duhon

“But didn’t you say that…?” –Sears

The future is bright!

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What happened?

Why did it happen?

What might happen?

What can I do about it?

Resources

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www.adlnet.gov

www.tincanapi.com

www.saltbox.com

Tinker!!!

DevLearn xAPI Scavenger Hunt

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Thank you!

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Q&A

Ali Shahrazad

Co-Founder & CMO

ali.shahrazad@saltbox.com

Customers

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