Fundamentals of Engagement

The Fundamentals of EngagementPivotal Practices Consulting LLC Webinar Presentation – August 31, 2016

Hosts

Allan SchweyerResearcher, Course Designer & Facilitator

Patrina M. ClarkPresident,

Pivotal Practices Consulting LLC

Source: “Employee Engagement in U.S. Stagnant in 2015” by Amy Adkins (http://www.gallup.com/poll/188144/employee-engagement-stagnant-2015.aspx)

1. Understand the fundamental drivers of engagement in human beings

2. Know how to use that knowledge

The Universal Drivers of Engagement

The Hawthorne Experiments

“From the leadership point of view today, organizations that do not pay sufficient attention to people and the deep sentiments and relationships connecting them are consistently less successful than those that do.” Shedding Light on the Hawthorne Studies, 1985 by Jeffrey Sonnenfeld Professor of Management, Emory, Harvard and Yale Business Schools

Play: Autonomy, Experimentation, Improvement – doing the work your way

Purpose: Mission, Meaning. Working toward a shared purpose larger than oneself

Potential: Learning, Mastery, Career Aspirations: Working toward something of great personal value and meaning

Respect: Being included, listened to, consulted with, valued. Belonging

Direct Motives Indirect Motives

Potential

Purpose

Play

Emotional

Economic

Inertia

A Demonstration

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How Fast Can You Type Two Letters Repeatedly?

The Numbers Puzzle

“ The Army sent me a letter during my junior year at Dartmouth, promising to pay for graduate school. The Navy and Air Force did the same, promising skills and special training. The Marine Corps promised nothing.”

“Remember this. Hold on to this. This is the only perfection there is, the perfection of helping others. This is the only thing we can do that has any lasting value or meaning. This is why we’re here. To make each other feel safe.”

“The evidence – including data from the EVS … suggests very strongly that an inclusive workplace is among the most important levers of engagement, and, in the US federal government, perhaps the strongest driver of all.”

FEVS Indices: Correlation to Engagement Index

Respect, Listen & Include

Upcoming Free Webinars• Engagement – Yes, It’s Personal (9/21/2016 @ Noon)• Federal Employee Viewpoint Survey Results (10/12/2106 @ Noon)• One-to-One Engagement (11/2/2016 @ Noon)• Enterprise Engagement (11/16/2016 @ Noon)

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