Enterprise Architecture Challenges in the Digital Age

1

by Sukumar Rajagopal, Founder & CEO Tiny Magiq

Thoughtworks Unplugged EventAugust 7, 2015, Chennai

Enterprise Architecture Challenges in the Digital Age

All rights reserved. Please don’t distribute without written permission.

Dream Job

Became the CIO of a Fortune 500 firm

May 2010

3

Big IT Pain Points

4

1. First log in to a URL (amongst 100s of URLs) that housed timesheet functionality.

2. Select a timesheet option from 25 alternatives listed on the landing page.

3. Then, on the next page, click on the “Create Timesheet” button, which is the only field on that screen.

4. In the next page, use a calendar control to select the period end date for the timesheet and then click “Add”.

5. Then, navigate to the “Timesheet” screen, select the projects to which they are allocated and then enter the time logged into the fields for each day of the week.

6. Hit “Submit”.

Entering Timesheet Every Fortnight

400 Page Slide Deck to use the ERP system

5

Bad User Experience - Industry Pandemic

Across Our 3rd Party Enterprise Apps (On-Prem & Cloud)

And Our Internally Developed Apps

80% =

20% =

IT Portfolio

Pursue Associate Delight

IT Charter

7

PC: $800, iPhone: $300Social apps: FreeExperience: Priceless

The Sunday Night Experience

The Monday Morning Experience

Citations:1. Future of Work [PDF] by Malcolm Frank & Geoffrey Moore 2. Pace Layered Strategy by Gartner Group 3. A Sea Change in Enterprise IT by Geoffrey Moore [PDF]

8

One Cognizant GoalsNo Change Management

500msec response time

500% Productivity Gain

No $$$ &

6 Months

Seems far too ambitious & expensive.

Our Situation – Typical?

$100MM+ invested in ERP

10

Conceptualize a Minimum Viable Product (MVP)

Image: http://thebln.com/wp-content/uploads/2011/09/Eric-Ries-The-Lean-Startup.jpg

3 hours

11 http://www.nextbigwhat.com/wp-content/uploads/2014/09/What-Is-MVP.jpg

$$$

12

Separate Layer

Top 25 Tasks as OneClick & 9Approvals by Email

Onboarding App &

OneClick Timesheet

to demo 500% prod gain

1C MVP – 6 Months & Small

$

Small AppsIn an Appstore

Jan-Apr 2011 with 3,000+

Early Adopters

14

Lean Startup Experience

Ingrained need to be perfect

on Day 1

AchieveProduct

Market Fit

Gut Wrenching “Waiting

for backend”

Aug 2011 Wow!

16

Hockey Stick Adoption

38mths

100

700

98% Associate Reach

17

2012,2013,2014 CIO 100 Honoree

2012, 2013, 2014 INFOWEEK Top 100/250 Honoree

NASSCOM HR Summit “Connector” Award Winner in collaboration with Cognizant 2.0

One Cognizant

18

Geoffrey Moore - Renowned Innovation Expert, Author, Advisor and originator of the Systems of Engagement concept. https://twitter.com/geoffreyamoore/status/212632721330147329

19

List of things we accomplished1. Systems of Engagement with Likes, Frowns, Comments for every app transparent to all users. 2. Social Design (Design Thinking) for 500% productivity gain. The top apps were automatically bubbled up. 3. DevOps capability 4. Response time 500msec still a ways away. But 1C is one of the speediest sites. 5. SoE layer home grown using .NET and Analytics Apps using Java, Pentaho, EMC Greenplum. 6. Private cloud – app developers didn’t have to acquire server capacity for each app individually. 7. Hackathons for extreme agility. Delivering Apps in 48 hours to the business [700+ apps in 38 months]8. Gamification – leaderboard as well as some processes delivered as an actual game. 9. Curation – including an email curator to kill corporate spam.

20

Thank You

Be Happily Dissatisfied…