Orthopaedics opd workflow

Sajithra Rajesh (NIS)

Content of this presentation is on best effort basis.

Information in this presentation is as of current

date(01/11/2016) and the subject to be change with

time. Please use your own judgment and information

from other sources before relying on this

presentation.

Best Means– Public Transport as parking NOT available near

OPD premises.

RAK OPD

PARKING

GATE NO 2

GATE NO 1

GATE NO 3

Starts at 7am

Have services every 3 min

Have multiple stops like RAK OPD, IRCH, CDER,

RPC, PRIVATE WARD BLOCK etc.

In case of any complaints contact

Mr. Rohit : 7503920634

Take an appointment before visiting your doctor.

Appointment can be taken through

Web Portal/Patient portal

IVRS

Mobile App- AIIMS@Delhi Mobile

Call Centre

Patient reception centre- AIIMS

Single Window Exit Counters- AIIMS

www.aiims.edu

Book appointment for with or without UHID

View/cancel appointment

View laboratory reports

Patient with UHID

Patient without UHID

Call 011-26589999

Only patients with UHID can take appointment

through IVRS.

You will not be able to choose your doctor through

IVRS.

Appointment to the previously shown doctor will be

automatically given.

CALL – 011-65900669

Book appointment for any

department through call

centre

Referred & non referred patient can be registered for ortho

OPD with problems related to bone, joint and ligaments

REGISTRATION IS MANDATORY FOR ALL PATIENTS (NEW&OLD)

OPD registration time

OPD timing

Clinic registration time

Clinic timing

Procedure registration time

8.30 am – 10.30am

8.30 am – till all registered

patients are seen

1.30pm – 3.30pm

1.30pm – till all registered

patients are seen

8.30am – 4.00 pm

TYPE UNIT DAYS

NEW PATIENT UNIT1 TUE, THU, SAT

NEW PATIENT UNIT 2 MON, WED,FRI

FOLLOW UP UNIT 1 TUE*,THU,SAT

FOLLOW UP UNIT 2 MON*, WED,FRI

* -- ONLY POST OPERATIVE FOLLOW UP PATIENTS WILL BE SEEN

DAYS UNIT CLINIC NAME ROOM NO Timing

Monday 2 Bone and Soft Tissue SarcomaClinic

8 Afternoon

Tuesday 1 TB Clinic 8 Morning

Wednesday 2 Hand Clinic 7 Afternoon

Wednesday 2 Disability clinic 8 Afternoon

Thursday 1 Fragility Fracture Clinic 7 Afternoon

Thursday 1 Scoliosis clinic 11 Afternoon

Friday 2 CTEV Clinic 11 Afternoon

PATIENTS SHOULD BE REFERRED FROM ORTHOPEDICS OPD BEFORE REGISTERED IN THE CLINIC

FAST TRACK COUNTERS 1-18 CURRENT BOOKING COUNTERS 21-42

With appointment Without appointment

Go to PRC Go to PRC

Counter no 1-18 Counter no 43-52(to get uhid)

Confirm appointment Counter 21-42 to

get appointment and confirm

(if slot available)

Get opd card & sticker Get opd card & sticker

Go to ortho opd room number mentioned

in opd card

With appointment Without appointment

Go to PRC Go to PRC

Counter no 1-18 Counter 21-42

Confirm appointment Get appointment and confirm

(if slot available)

Get sticker on the OPD card Get sticker on the OPD card

Get reports from counter 2 ortho opd

Go to the room mentioned in the card

Counter 21-42 to

Get the appointment from counter no 16 RAK OPD

& counter no 21 (PRC)

Get the confirmation from counter no 30 (RAK OPD)

& counter no 5 (PRC)

Get the procedure date after consultation

Get the appointment from counter no 1-15 (RAK

OPD)

Confirm the appointment from counter no 28 &29

(RAK OPD)

Only one attendant to accompany the patient.

REPORT COLLECTION

ROOM 2

1st floor RAK OPD

AFTER CONSULTATION GET THE APPOINTMENT FOR THE

NEXT VISIT

SWEC COUNTER PATIENT PORTAL IVRS CALL CENTER MOBILE APP

1- 15 RAK OPD www.aiims.edu 011-26589999 011-65900669 aiims@delhi

For all blood investigation get the appointment from

For all radiodiagnostic procedure get the appointment from

Get the payment from

Investigations which doesn’t need payment

For all the clinics & procedure get the apppointment from

SWEC 1-15

SWEC 1-15

SWEC 1-15

Biochemistry, haematology

SWEC 1-15

SENIOR CITIZEN GET ALL THE APPOINTMENT FROM

COUNTER NO 16

New patient - up to 20 days

Follow up - next day