Internship at Children’s Mercy Hospital Human Resources

CHILDREN’S MERCY HOSPITAL Human Resources

internship

MISSION AND VISION Mission Improve the health and well being of children by providing comprehensive, family-centered health care and committing to the highest level of clinical and psychosocial care, and to research, academic and service excellence.

Vision Be a national and international leader recognized for advancing pediatric health and delivering optimal health outcomes through innovation and a high-value, integrated system of care. 

HOW DO THEY CARE FOR FAMILIES?•Ronald McDonald Houses•Create environment appropriate for young kids and teens•Provide social work for families•Non-profit benefits allow them to never turn a child away

HUMAN RESOURCES CULTURE•Hires those who exhibit a passion for pediatrics•Maintain strong communication within the department•Promote diversity •implement “Lean” initiative to work more efficiently•Partner with Kansas City•Prepare for the future

HUMAN RESOURCE DEPARTMENT R

ecruiter

Compensation

benefits

Wellness

OrganizationDevelopment

Employee relations

systems

Who is Moving Forward and standing out?

RECRUITMENT•Possesses goals NOT quotas•Leading employer of advanced practice nurses in the region•Uses a program titled “Introduce yourself” to place people in positions•Hard to fill recruiting vs. high volume recruiting•Hosts career day to inform high school career counselors of opportunity•educates next generation of students about healthcare job opportunities•Recruits for the culture

COMPENSATION•Market pay surveys allow them to stay competitive•Internal Equity justly applied•Pay strategies keep them competitive in the market

BENEFITS•Education assistance available for employees•Wellness center on site gives them quick access to a pharmacy and doctor

ORGANIZATION DEVELOPMENT•Engage teams in teamwork and leadership training •Employee development•New employee orientation•Moving towards computer based training•Orientation focuses on culture and expectations•Learn from each other in a flipped classroom

WELLNESS•Earn Wellness points that go towards one’s benefits•Build relationships within the office by creating teams and participating in wellness challenges•Appreciate work life balance

Internally I saw how CMH is functioning and thriving.

Now what does the community think about CMH and their efforts?

• Nominated as one of the best places to work in KC for the 9th year in a row

• Awarded $23 million to improve care and reduce costs for children with complex needs.

• Raised record high number of $32.5 million.

• First children’s hospital in the region to get approval to begin performing pediatric heart transplants.

• Made the top 20 list of KC’s healthiest employers.

• 94 physicians named the best in the KC area.

• Nominated as top 10 coolest companies to work for in KC.

• Performed first pediatric heart transplant at CMH.

• Conducting extensive research that has given hope to children suffering from chronic kidney disease.

• Chosen as top150 great places to work in health care

• Recognized for their leadership in the LGBT human rights campaign

• Ranked as Best children’s hospitals in all specialty areas by the US news.

• Selected for their excellence with handling patients with food allergies

In 2015…..

• Increased intensive care nursery

• Increased pediatric intensive care unit

• Increased diagnostics• Increased pharmacy• Increased total

emergency/urgent care visits

• Increased full time equivalent employees and medical staff

2008-2013 Treatment

• Admissions have gone back up

• Increased outpatient visits

• Increased emergency care visits

• Increased surgical care

• Increased transport• Increased full time

employees and medical staff

2015 Treatment

Brief 2015 Income Statement

MY EXPERIENCE?

WHAT I DID•Sat in on HR monthly meeting•Sat in on recruiters meeting•Met with the director of HR •Listened to phone interviews•Sat in on face-to-face Interviews •Sat in on diversity committee meetings•Toured the hospital•Got to know the people and what they value

MY THOUGHTS I am impressed by the Children’s Mercy Hospital and all they do for the community. By meeting with many of the Human Resource Professionals, I was able to understand how rewarding it is to work for an organization that continually works to change lives and be the best in what they do. It is evident that this healthcare institution is proactive in their efforts to hire intelligent and passionate workers and to provide the best care possible for their patients.