#HCAQofQ Sir Robert Naylor

Quality

Sir Robert NaylorChief Executive UCLH

5 central London hospitals Biomedical Research Centre Academic Health Science Centre 7500 staff £1bn turnover Excellent core services and

specialist ‘world class’ services: Cancer Neurosciences Women’s health

UCLH context

UCLH – Vision, values and objectives

Our Vision

“A commitment to: top quality patient care excellent education world class research

Our values Developed by staff & patients

98% of staff aware of values

72% say values influence their behaviour

3500 staff appointed using values-based recruitment

UCLH - Top 10 Objectives

Patient quality

Differentiating

Fundamentals Financial Health

Develop Staff

Potential

Access & Waiting Governance

Patient Pathways

R&D & Education

Efficiency & Productivity

Patient Outcomes

PatientSafety

Patient Experience

Performance against our objectives this year

Where are we now?

Healthcare World Rankings - 2013

UCL – World RankingQS World University Rankings 2013/14

Research partnerships

UCL in top five universities in the world

2014/15 QS World University Rankings

Where are we now?

UCLH

Ranked the top UK Hospital 3 times in last 10 years

Based on quality, safety, outcomes and experience

Best outcomes - mortality rates

Mortality Rates 2011-2014

What patients and staff think about UCLH

Patient survey 2015

How we did compared to others?•30 of the 65 questions are significantly better than the national average (only 17 last year) •0 are significantly worse

16

Patient survey 2016

How we did compared to others?•30 of the 65 questions are significantly better than the national average (only 17 last year) •0 are significantly worse

How we did compared to our previous year?•Significant improvement compared to last years score on 11•Only 1 significant decrease

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Friends and Family Test (FFT): How likely are you to recommend UCLH to friends and family if they needed similar care or treatment?

What staff think about working at UCLH

UCLH – Future Developments

2015: Breaking the ground for phase 4

Phase 5

New facility for the Eastman

Dental Hospital and Royal

National Throat Nose and Ear

Hospital

Questions

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