Public sector innovation lessons from E-Estonia / Siim Sikkut

e-Estonia:

Building a Digital Society

Siim Sikkut ICT Policy Adviser

@

Intro to e-Estonia

Image source: e-estonia.com

84% of people online + internet everywhere

LESSONS FOR PUBLIC SECTOR INNOVATION

It takes leadership

Image source: ria.ee

e-Cabinet: paperless government since 2000

Role of govt: environment / platforms

Image source: ria.ee, id.ee

National eID and data exchange layer X-road: since 2001

Enable bottom-up innovation

Image source: ria.ee

100% of companies’ annual reports done online

Incentives matter: carrots

Image source: id.ee

180+ mln digital signatures to date

Incentives matter: sticks

Image source: digilugu.ee

E-health: nation-wide digital health record and e-prescriptions

Going beyond pilots: rethink wider processes

Image source: e24.ee

Prefilled e-Tax declarations: 95% of total

Take risks seriously: manage, not avoid

Image source: chippewa.ca

Cyber security through security-by-design and risk management

Govt-as-start-up approach

Introducing e-residency: http://e-estonia.com/e-residents

Remaining challenges:

Keeping up the pace of change Keeping users/needs in focus Scaling of innovations across public sector Measuring the effects => coordination need

Thank you! siim.sikkut@riigikantselei.ee

Twitter: @sikkut