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©2016.AllRightsReserved#esignatureforgov
DigitalTransformationsandProcessAutomationE-SignaturesinLocalGovernment
Presentedby:RolfBishop,CIOCountyofSanDiegoPaigeAdams,BusinessDevelopmentExecutiveSIGNiXBrandonPickett,SalesEngineeratSIGNiX
HowCountyofSanDiegoEasilyandSecurelyImplementedE-SignaturesandisSaving$230,000(andcounting) peryear
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©2016.AllRightsReserved#esignatureforgov
Agenda
Introduction– TheBasicsofE-Signature
TheVision,Problem&Solution
Demo
©2014.AllRightsReserved#esignatureforgov
PollQuestion#1
Haveyoueversignedadocumentelectronically?
©2014.AllRightsReserved#esignatureforgov
TheHistoryofE-Signatures
• UETA – UniformElectronicTransactionAct– isoneofseveralUnitedStatesUniformActsproposedbytheNationalConferenceofCommissionersonUniformStateLaws(NCCUSL).47states,theDistrictofColumbia,PuertoRico,andtheU.S.VirginIslandshaveadoptedtheUETA.Itspurposeistoharmonizestatelawsconcerningretentionofpaperrecordsandthevalidityofelectronicsignatures.
• ESIGNAct– allowselectronicsignaturestohavethesamelegalityasatraditionalinksignature.Infact,PresidentClintonusedadigitalsignaturetosigntheact– 15yearsago.
©2014.AllRightsReserved#esignatureforgov
TheBasics
Everytransactionneeds:
• AnAuditTrail• IdentityAuthentication• Tamper-Proof/Tamper-EvidentSeal
©2014.AllRightsReserved#esignatureforgov
AuditTrailWho?What?When?Where?• Transactioncreation• Emailsandnotifications
senttoanysigner• Signersconsenttousee-
signatures• Userauthentication• Documentsviewedby
eachsigner• Signaturecreation(by
eachsigner)
• Transactioncompletion
• Cancellations andoptouts
• Changedpartyinformation
©2014.AllRightsReserved#esignatureforgov
AuthenticationIsthesignerwhotheysaytheyare?
Email SharedQ&A
SSO/PassThru SMSText KYC
(SSN/DOB) KBA
• Email– Provesasignerhasaccesstoaspecificemailaddress
• Emailw/CustomQuestions– Provesasignerhasaccesstoaspecificemailaddressandalsoknowscustom signer-specific information
• Whatisyouraccountnumber?(a.123456)• PleaseenteryourTransactionID:(1234)
• SMSTextMessage– Sendsaone-time passwordtoasigner’smobiledevicethatasignermustenter tocompletestepsduringa
transaction.• KnowYourCustomer(KYC)
– Performs anidentitychecktoensurethesigner’sfirst/lastnamematchtheSSNandDOBforthatparty.– Signersmustconfirm their SSNandDOBafterthetransaction isapprovedandsent.
• KnowledgeBasedAuthentication(KBA)– ByusingtheSSN/DOB,asignermustanswerasetofrandommultiple choicequestions basedon30yearsof
public data.– Thehighestformofremoteauthentication available.
©2014.AllRightsReserved#esignatureforgov
TamperEvidence
• SIGNiXusesdigitalcertificatesforeverysignature.
• Allofyoursigneddocumentsaretamperevident.
• Ifunlawfulchangesweresomehowmade,thedocumentcanproveit.
©2014.AllRightsReserved#esignatureforgov
E-SignatureSecurityIndependentE-SignaturesVS.DependentE-Signatures
• Youshouldonlyusee-signaturesthatpermanentlyembedthelegalevidenceintothedocumentandaudittrail-makingthemindependentofthevendor.
• Theintegrityofthedocumentandeachindividualsignatureshouldbeverifiedwithouteverleavingthesigneddocument.
• Withdependente-signatures,verifyingthelegalityofane-signaturerequiresalinktothee-signaturevendor’swebsiteorserver.
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©2016.AllRightsReserved#esignatureforgov
Introduction– TheBasicsofE-Signature
TheVision,Problem&Solution
Demo
Agenda
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©2016.AllRightsReserved
PollQuestion#2Wouldyouconsiderimplementingane-signatureprogramtoautomateyourpaper-basedprocesses?
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©2016.AllRightsReserved
TheVision• Accesstoproductsandservices• Anytime• Anywhere• Anyhow
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©2016.AllRightsReserved
TheEnvironment
Assessor Recorder CountyClerk
forms forms forms
services services services
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©2016.AllRightsReserved
TheProblem• Paperforms• Manualprocesses• Accessibilityandsubmission• Turnaroundtime
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©2016.AllRightsReserved
TheSolutionVision
– MyApps– MyReports– MyWhatever
ARCCPortal
MyARCCExternal
MyARCCInternal
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©2016.AllRightsReserved
TheSolutionStrategy• Buildaninfrastructurefoundation- SharePoint• Integrateanimagerepository– ApplicationXtender• Integrateadatarepository– MSSSRS• Identifycandidateformstodigitize• Identifymanualprocessestoautomate• Provideanintegrationpoint
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©2016.AllRightsReserved
TheSolutions• Forms:– ChangeofAddress- Residential– ChangeofAddress- Business– HomeOwnersExemption– FBN– Parent/ChildForms– AppealsandApplicationprocesses
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©2016.AllRightsReserved
ChangeofAddress• Challenges– Businessprocess– Onlineform/e-signatureintegration– Backendprocessautomation
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©2016.AllRightsReserved
Adoption• StrongExecutiveandstakeholderssupport• Noadvertising– providedbothoptionsinitially
20%
35%
48%
61%73%
0%10%20%30%40%50%60%70%80%
FirstMonth
SecondMonth
ThirdMonth
FourthMonth
Settle
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©2016.AllRightsReserved#esignatureforgov
Introduction– TheBasicsofE-Signature
TheVision,Problem&Solution
Demo
Agenda
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©2016.AllRightsReserved
Demo
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©2016.AllRightsReserved
Demo
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©2016.AllRightsReserved
Demo
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©2016.AllRightsReserved
Demo
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©2016.AllRightsReserved
Demo
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©2016.AllRightsReserved
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©2016.AllRightsReserved
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©2016.AllRightsReserved
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©2016.AllRightsReserved
DigGovt AchievementAward
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©2016.AllRightsReserved
Q&A• Questions?
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©2016.AllRightsReserved
RolfBishopChiefInformationOfficer
Assessor/Recorder/CountyClerkOfficeofErnestJ.Dronenburg,Jr.
CountyofSanDiego1600PacificHwy,Suite110
SanDiego,CA92101Rolf.Bishop@sdcounty.ca.gov
(619)685-2406(Office)(858)382-5249(Mobile)
PaigeAdamsBusinessDevelopmentExecutive
SIGNiX1110MarketStret
Chattanooga,TN37402padams@signix.com(423)362-8212(Office)(423)320-4425(Mobile)
Follow usonTwitter@signixsolutions
ContactUs:
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