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Thomas Plocher1, Shanqing Yin2, Jason Laberge1, Brian Thompson3, and Jason Telner1
Effective Shift Handover
[1] Honeywell International, Automation and Control Solution,
[2] Nanyang Technological University, School of Mechanical and Aerospace Engineering
[3] ENGEN Petroleum Ltd, Refinery Division
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RespondentsOperations personnel from the ENGEN Refinery10 pairsAge range: 27 - 62 yearsExperience in DCS: 1 - 25 yearsExperience in operations: 6 – 35 years
ToolsAdvanced Distillation Unit Operations Standard Model
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1st Shift Operator 2nd Shift Operator
• Conducting a failure response and unit shutdown
• Interacting with field operators, supervisor, and other plant workers
• Preparing and presenting a shift handover
• Understanding the situation at handover
• Using that information to conduct a unit startup at the appropiate time
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Integrated Checklist Logbook
Key events and
information documented
Understanding of the
situation
Operator recall and response
Handover times
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Effective Communications at Change of ShiftsStandardize the Process to Increase Report Efficiency and Patient Safety
Authors: Justin Capek, BA, RN; Jane Pascarella, RN; and Danielle Wymard-Tomlinson, DNP, RN
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Nursing 2013 Critical Care | Volume 8, Number 5
Background
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Ineffective shift report and handoff communication:
Length of report
Lack of policy and direction in reporting
No adequate nurse education in regards to effective handoff
Lack of standardized format/tool
14 Days Implementation Trial20 nurses0-10 scale Likert
Future research
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Confidence in giving report ↑
Preparedness postreport ↑
Nurse anxiety level ↓
Medical record sarching ↓
Patient safety ?
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