Construction Futures Wales - Quality Standards Presentation

Paul Wintle (CITB)Programme Manager

Construction Futures Wales

ISO 9001, ISO14001 & OSHAS 18001

Ian Widdrington &

Steen JohnsConstruction Futures Wales

Quality Management Systems

What's in it for me ?

This presentation is designed to give you an overview of the benefits involved in an effective management system(s)

Hopefully you will go away with a better understanding of some of the tools available to you and the help and support available in implementing them.

Lets look at

Lets look atPaul Palms - Technical Advisor to the ISO Committee

Why Bother?

• it has the ability to improve your business • you want to reduce costs.• you want to improve productivity.• You want to improve customer perception.• you want a Structured & Continuous

Improvement ethos.• Companies are obligated to.

Because;

Why Bother?

Principles of Management Systems

• Customer Focus– Understand Current Needs– Understand Future Needs– Consistently Meeting Requirements– Striving to Exceed Expectation

• Leadership– Providing Direction for the Business– Creating the Working Environment to achieve the Plan

• Involving All People– Developing the abilities of the team– Using these abilities to gain the maximum benefit

• Process Approach– Managing your Resources as a Process– Being Efficient and Effective

• Systematic Approach– Identify, Understand and Manage to Achieve the Business Plan

• Continuous Improvement– Instilling the Ethos of Continuous Improvement– Consistently Applying the Principles

• Decision Making– Acting on Facts

• Developing Supply Chain Relationships– Creating Value through Win Win relationships

Principles of Management Systems

Preparing For ISO

The Basic Requirements

Costs Cost based on all 3 standards based with 10 employees.

A set day rate of £857 To gain ISO9001 ISO 14001 & OHSAS 18001 integrated:

Application Fee = £268 2 day Stage 1 = £1714 4 day Stage 2 = £3428 £5410

Annual costs to manage ISO9001 ISO 14001 & OHSAS 18001 Annual

management fee = £930 3 day continuing assessment visit = £2570 £3500

Costs

Stage 1- is carried out at your site in order to best meet its objective. The outcome of the review will be a summary report, which will be provided on the day.

Stage 2 - The purpose of the stage 2 audit is to evaluate the implementation, including effectiveness, of your management system. The audit will take place at the client sites and A recommendation will be made at the completion of the audit as to whether certification can be granted

The Basics

Document your management processes.

Retain Documentation that describes these in the product or service.

Say what do, do what you say, and prove it, then improve on it.

ISO Certification

Understand The Standard(s)Discover the best way for you to operateDocument your processes.Deploy procedures

CommunicateInvolve“This is the way we do things here”

Demonstrate your capability at Audit

Steps To Certification

Organisation

Senior Team Commitment Communicate the Plan Establish an ISO ‘Team’

• Roles and responsibilities• Establish a Budget• Set a Timetable

Train Key Staff Begin internal auditing Think about choice of certification body

Preparation

Document existing processes– Quality, Environmental and Health and Safety

procedures– Standard Operating Procedures (SOP’s)– Method Statements

Identify Improvement OpportunitiesAdapt SOP/Method StatementsPrepare ISO Systems Manual

Pre Audit

• Agree on Audit body• Submit Systems Manual• Arrange a pre - assessment• Respond to recommendations• Conduct a ‘dress rehearsal’• Submit revised Systems Manual• Align policies and procedures

Audit

• Conduct the audit• Respond to findings• Submit Corrective Actions• Award of Certification• Communicate & Celebrate

– Internally– Market the qualification

For Next Audit

• Maintain Status• Review• Improve• Use Internal Champions• Communicate

ChangesUsually standards are reviewed every five years to

make sure they stay relevant….. What’s New -

14001 Clause 4, OrganisationClause 5, LeadershipClause 6, PlanningClause 7, SupportClause 8, OperationsClause 9, Performance evaluationClause 10, C.I.

9001Clause 4 Organisation Clause 5 LeadershipClause 6 ConformityClause 7 Change / KnowledgeClause 8 Comms & Sub- ConClause 9 Monitoring & MeasurementClause 10 C.I.

Changes

ISO 14001

Changes14001

Clause 4: Context of the organisation. This is an entirely new clause that brings a better and more strategic understanding of all the factors affecting the way organisations manage their environmental responsibilities.

Outlining the proposed changes 14001

Clause 5, Leadership, has been enhanced to ensure more commitment, responsiveness, active support and feedback from the companies top management. Their buy-in is critical for the success of the environmental management .

Outlining the proposed changes 14001

Clause 6, Planning. The committee felt that this section was a better fit than the ‘acting part’ in the current standard. This clause will specifically focus on heightened awareness and competence.

Outlining the proposed changes 14001

Outlining the proposed changes 14001

Clause 8,Operations, now places greater emphasis on the concept of the ‘value chain’ that impacts the environmental management system. It also looks at how organisations control changes and outsource specific processes.

Outlining the proposed changes 14001

Outlining the proposed changes 14001

Clause 9, Performance evaluation, is a new clause that has pulled together a number of existing clauses from the current version including monitoring, measurement and management review.

Clause 10, Improvement Although it retains the principle of the current non-conformity and corrective action clause, the new standard is more detailed in its consideration of nonconformity and resulting action needed.

Outlining the proposed changes 14001

Changes

ISO 9001:2015

What's new ?

8 management principals have now become 7.

Sections 4 through to 8 have now become:- 4 through to 10. New titles to Sections.

Preventative actions have now gone and been replaced with Risk Management.

Outlining the proposed changes 9001

Clause 4 refers to the context of the organisation. This is a brand-new requirement and highlights the need for senior managers to understand the expectations of all relevant parties. They’ll also need to know how internal and external challenges could affect their ability to meet these expectations

Clause 5 is about leadership. This requirement has been set in place to ensure quality policies are aligned with strategic direction. This will help the organisation to identify, assess and manage all risks that could stand in the way of meeting product requirements.

Top management is required to demonstrate leadership and commit to ensuring that risks and opportunities that can affect the conformity of a product or service are determined and addressed.

Outlining the proposed changes 9001

Clause 6. This section will now replace the need for preventive action and focus on risk and opportunities that relate to product conformity and customer satisfaction.

The organisation is required to take action to identify risks and opportunities, and plan how to address these.

Outlining the proposed changes 9001

changes 9001

Clause 7 looks at how to manage change. It also includes a new requirement to maintain knowledge to continuously meet customer needs and improve their overall satisfaction.

Outlining the proposed changes 9001

Clause 8 has two new requirements. The first is contingency planning to improve customer communication, while the second looks at ways to assess the suitability of a design before it reaches operations. Clause 8 also specifies the importance of controlling all outsourced activities.

The organisation is required to plan, implement and control its processes to address the actions identified in Clause 6.

Outlining the proposed changes 9001

Clause 9 includes stronger monitoring and measurement and how this works in relation to risk and the effectiveness of the QMS.The organisation is required to monitor, measure, analyse and evaluate the risks and opportunities.

Outlining the proposed changes 9001

Clause 10 V sets out a more structured approach for Continual Improvement & Internal Audits

Outlining the proposed changes 9001

Existing work on the Standard will be valid up until 2018 - so keep going

Certificates will still be issued after the 2015 publication.

When the new standard is published a review will take place.

You will then be notified of any changes All certificates will expire 3 yrs after certification

Outlining the proposed changes 9001

Changes

BS OHSAS 18001

OHSAS 18001BS OHSAS 18001 Moving to ISO 45001.mp4 ISO 45001

ChangesWhat is BS OHSAS 18001?BS OHSAS 18001 - Occupational Health and Safety management system. It can help you put in place the policies, procedures and controls needed for your organisation to achieve the best possible working conditions, aligned to internationally recognized best practice. Identify Hazards, estimate risks then put processes in place to mitigate the consequences

New ISO 45001 is comingA new ISO standard, ISO 45001 for an occupational health and safety management system is being produced which is envisaged to replace BS OHSAS 18001.

The new ISO standard, ISO 45001, produced by a Project Committee, with the intention of publication in October 2016. The standard will be aligned with ISO 9001 (Quality Management) and ISO 14001 (Environmental Management)

ChangesCollaborative business relationships have been shown to deliver a wide range of benefits, which enhance competitiveness and performance whilst adding value to organisations of all sizes. The publication of the BS 11000 is a landmark for business as the first National Standard in the world. It does not represent a one size solution, but ‐provides a consistent framework, which can be scaled and adapted to meet particular business needs.

BS 11000 Collaborative Working

WORKING TOGETHER

Benefits of working with BS 11000 Establishing Joint governance for collaborative programmes and integrating this with effective contracting arrangements requires careful attention taking into consideration the joint objectives and those of the individual partners, and ensuring the incentives and measurement will support collaborative behaviours.

Achilles

Achilles creates and manages a global network of collaborative industry communities, allowing trading partners to share high quality, structured, real-time data.Using cloud-based technology and industry expertise they act as an independent partner, providing data to enable buyers across a sector to identify and manage risk and suppliers to increase market reach, while increasing compliance and minimising costs for the network as a whole.

CE Marking

As of 1st July 2014, CE marking for structural steel to BS EN 1090-1 has become mandatory for products sold on the EU construction market. Therefore, anyone designing and / or manufacturing steel frame or steel components for the European market, including the UK, must comply, and failure to do so can have serious consequences to you and your business.Construction Products Regulations

Since the 1st July 2013 any building product that has a Harmonised Standard needs CE Marking

CE Marking

The standard explains that all structural steel is safety critical and therefore all manufacturing will need to be carried out in a controlled manner. This means that the manufacturer / distributor must document and implement a Factory Production Control (FPC) system and have the system certified by a Notified Body. The manufacturer / distributor will also need to produce a Declaration of Performance (DoP). This is a legal document that must be produced by the manufacturer / distributor and supplied with the product(s).

Q Mark Installation & maintenance

Certification For complex and high performing products, confidence in their performance throughout the product life is critical. An installer who is certified under a third party product installation scheme, such as a Q-Mark, will be subject to both a rigorous initial vetting process and regular on-going checks to ensure that the quality of their work continues to meet the standards of the scheme.

IIP Investors in People

Investors in People is a management framework for high performance through people. The accreditation is recognised across the world as a mark of excellence.

IIP optimise performance by championing best practice in people management and equipping the organisations with the tools to succeed. Organisations that demonstrate the Investors in People Standard achieve our accreditation through a rigorous and objective assessment to determine performance.

Why implement an Integrated Standards

The main reason is that many SMEs are suppliers to large companies that impose quality and environmental requirements on their supply chain. In many cases, these requirements can only be met by implementing a management system and being certified. Also, governments apply quality, environmental and even sustainability criteria in their purchasing and procurement activities. SMEs are therefore encouraged to implement quality and environmental management systems to stay in business.

Thank you for listening

Any Questions?

• Ian Widdrington • Phone 07717 862 797• e-mail ian.widdrington @enterprise.uk.com

• Steen Johns• Phone 07540 685 278• e-mail steen.johns@enterprise.uk.com