Workshop on Group Discussion

Group Discussion

Prepare by,

Chan Kwok Bong Ng Sze Long

kb.chan@bgca.org.hk

3/2000

Group discussion is

A Mutual Help Process

that

Joins All The Available Interpersonal Resources

in

A Particular Problem Solving Situation

that

Fulfills Individual and Group Needs.

In discussion, you need to know how to:

Vary how and when you participate to suit purpose and the situation ( Individual & Group )

Listen and respond sensitively and develop points and ideas ( Genuine Listening )

Make openings to encourage others to contribute ( Jointing )

Individual and Group What is Group ? What’s happen in a group ?

– Group Goals and Individual Goals

– People and Task

Who does what in a group ?– Members’ Roles

– Leadership Styles

What is Group ?

Formation of group– Nature vs. Assigned

– Heterogeneous vs. Homogenous

Form of Group– Causal vs. Formal

– Ad-hoc vs. Long-term

Stage of Group– Forming, Norming, Storming, Performing

People and Task Matrix

High people,Low Task

Team

High PeopleHigh Task

Low People,Low Task

Low people,High Task

People

Task

Genuine Listening

Seek first to Understand, then to be Understood. Before I can walk in another’s shoes, I must first remove my own.

Five Poor Listening Styles

Spacing Out Pretend Listening Selective Listening Word Listening Self-centered Listening

Genuine Listening,Seek First to Understand

Listening with eyes, heart and ears Hear what is not being said Stand in other shoes Tell others that you are listening

(Feedback)– Verbal Response: e.g. Mirroring– Non-verbal Response

Mirroring is…...

Using your own words

to

Repeat the Meaning

and

Reflect the Feeling

with

Warm and Caring

Genuine Listening,Then to be Understood

Responding– Assertive vs. Aggressive– Verbal and Non-Verbal

Receiving Feedback

Assertive RespondingAssertive response is one that is

able to stand up for your own right without violating the right of others.

You Do :

•Ask for what you want

•Directly and Openly

•Respect other feelings

You Don’t :

•Violate other people’s rights

•expect other people magically know what you want

•Freeze up with anxiety

Giving Feedback

Immediate and Direct Be Descriptive, Not Evaluative Focus on one behaviour at a time Use “I” message, Avoid “you” message Ask feedback for your feedback

Receiving Feedback : 5 Stages

Listening without Evaluating and Reacting Put yourself in the other person position Test the validity of the feedback from other Formulate plan for change Ask for feedback for your changed

behaviour

Jointing…… 1+1=?

Alone we can do so little; together we can do so much.Differences create the challenges in life that open the door to discovery

Key Skills in Jointing

Task Focusing Brainstorming Probing Confronting Clarifying Summarizing

People Harmonizing Humouring Encouraging Mirroring Inviting

Tips for Brainstorming…...

Try for quantity, quality will follow. Don’t be critical. Greeting every ideas. Be freewheeling. Unrealistic or weird ideas

are welcome. Finally, try to Improve and Combine the

ideas.

How to…... Handle the difficult situations

Conflicting Ideas Outsiders Side-tracking “Yes-but” “Yes” man Dead Air

Tips for Handle Difficult Situations

You are not the only one Be ready to work with different members Differences are unavoidable in group

discussion Be Involve, Not to Avoid There should be ways for “win-win”

We are different…...

We learn things differently; We see things differently; We do things differently; We have different traits, characters &

styles; And, we are different individuals.

Handling DifferencesFrom Tolerate to Celebrate…...

Tolerate means There is one better way Differences as threats Discussion: Negotiate Problem-Solving:

Compromise Motto: You do your

thing, and let me do mine.

Celebrate means We can work out A best

way Differences as chances Discussion: Collaborate Problem- Solving:

Creative Motto: Alone we can do

little, together we can do much

Think “Win-Win”

Begin with “We”, Not “Me”Begin with “We”, Not “Me” Be Assertive and AttentiveBe Assertive and Attentive Be Creative and CollaborativeBe Creative and Collaborative Be Independent and Inter-dependentBe Independent and Inter-dependent Avoid

– Comparing and Competing ( The Win-Lost)

– Any Abusing Relationship ( The Lost-Win)

– Any Possessive Relationship ( The Lost-Lost)

Effective Group Discussion;The 3 Habits …...

Habit 1: Seek First to Understand, then to be Understood

Habit 2: Celebrating Differences

Habit 3: Think Win-Win

One Step Ahead…...

References

Galassi, M.D. and Galassi, J.P., Assert yourself. New York: Human Services Press, 1977

Stephen R.Covey. The 7 Habits of highly effective people: restoring the character ethic. New York: Franklin Covey Co. 1989

Seam Covey. The 7 habits of highly effective teens. New York: Franklin Covey Co., 1998

Thank You!

香港小童群益會知識與創意共享

以共享創意署名 - 非商業性 - 相同方式共享 3.0 香港 授權條款釋出