Those Who Lead for RHC

Missouri Training Institute Robert J. Trulaske, Sr. College of Business University of Missouri

Leaders: those with power and authority.

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Those who lead: those who inspire us.

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Leaders with power and authority: TITLE

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I have as much authority as the Pope, I just don't have as many people who believe it. “

-George Carlin

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Favorite leaders? Greatest leaders?

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What would be worse than being born blind? “To have sight without vision.” - Helen Keller

Vision is your reason for existence. Vision comes before leadership.

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Followers Leader Vision

What would be worse than being born blind? “To have sight without vision.” - Helen Keller

You don’t inspire people who need what you have. You inspire people who believe what you believe.

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Don’t just hire people who need a job – hire people who believe what you believe.

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Leadership competencies:

Model the way.

Inspire a shared vision.

Challenge the process.

Enable others to act.

Encourage the heart.

Deliver customer service.

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Model the Way:

Titles are granted, it is your behavior that wins you respect.

Leaders must be models of the behavior they expect of others.

Must identify, communicate, and act on their values and guiding principles.

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Inspire a Shared Vision: Leaders have visions and dreams of what could

be.

Live their lives backwards; begin with the end in mind.

Inspire others to accept these visions as their own.

Enlist others’ support to make their visions a reality.

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Challenge the Process:

Seek out challenging opportunities to change, grow, or innovate.

Willing to challenge established systems or status quo.

Experiment, take risks, learn from failure.

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Enables Others to Act:

Fosters collaboration and builds trust among all stakeholders.

Makes it possible for others to easily accomplish extraordinary results.

Enables others by giving power away; creating empowering environments and transforming control into self-control.

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Encourage the Heart: Encourages others to push

forward; draws people forward, despite setbacks or tough times.

Builds a strong sense of collective identity and community spirit.

Recognizes others’ contributions; celebrates the shared values and victories.

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Delivers customer Service:

Sincerely listens to voice of the customer.

Responds to customer’s needs and expectations.

Works collaboratively with others to ensure customers are satisfied.

Don’t just hire people who need a job – hire people who believe what you believe.

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If you talk about what you believe you will attract those who believe what you believe.

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Beliefs

Thoughts

Words

Actions

Habits

Values

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What I want to believe about my hospital and my people

is _________________.

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Blake Mycoskie, Entrepreneur: Toms Shoes

“One for One”

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Missouri Training Institute Robert J. Trulaske, Sr. College of Business

University of Missouri 304 Cornell Hall

Columbia, MO 65211 573.882.2860

http://mti.missouri.edu