Statistics Questionnaire Analysis

PRESENTATION OF STATISTICS

E-BANKING CHANEELS

PRESENTED BY

GROUP 7

Fatima Zahoor

Ammara Farooq

Iqra Ameen

Muhammad Gufran

Zain-ul-Abideen

Samad A. Pirzada

INTRODUCTION WHAT IS STATISTICS? WHY WE NEED IT? TYPES OF STATISTICS

1. DESCRIPTIVE STATISTICS2. INFERANTIAL STATISTICS

DATA SCALES OF MEASUREMENT QUALITATIVE AND QUANTITATIVE DATA

TABULAR AND GRAPHICAL PROCEDURES Data

Qualitative DataQualitative Data Quantitative Data

TabularMethods

TabularMethods

Graphical Methods

Graphical Methods

•Frequency Distribution•Rel. Freq. Dist.•% Freq. Dist.•Crosstabulation

•Bar Graph•Pie Chart •Frequency

Distribution•Rel. Freq. Dist.•Cum. Freq. Dist.•Cum. Rel. Freq. Distribution •Crosstabulation

•Dot Plot•Histogram•Ogive•Scatter Diagram

NUMERICAL METHODS OF D.S

Center and Location

Mean

MedianMode

Describing Data Numerically

Variation

Variance

Standard Deviation

Coefficient of Variation

Range

PercentilesQuartiles

Weighted Mean

Exploratory Data Five number summary

Smallest value Q1, Q2(Median), Q3

Largest Value Relative Location

Z-score Outliers

Measure of Association Co-variance

Correlation co-efficient Relationship from strong to weak

PROJECTConcepts of Descriptive Statistics in project: 50 observations & data is collected by filling questioners

from different peoples. GENDER AGE CGPA CLASS CCL-1=I am comfortable with E-banking. CCL-2=E-banking Provides easy way to make

transactions CCL-3=I am very much satisfied with E-Banking

channels like ATM Credit Cards, Online transaction etc. CCL-4=I feel E-banking is easy to use. CCL-5=I think E-banking is user friendly. CCL-6=E-Banking Help in my Daily transactions.

Gender

Frequency Percent Valid Percent

Relative Frequency

Cumulative Percent

Male 26 52.0 52.0 .52 52.0

Female 24 48.0 48.0 .48 100.0

Total 50 100.0 100.01

GENDERThis is first part of questionnaire. It is to check whether the respondent is male or female.Following data is collected on Gender.Frequencies

GENDER Mean is 1.48. Geometric mean 1.3947 Harmonic mean 1.3158 Median is 1.00 Mode is 1 Std. deviation is 0.50467 Variance 0.255 Range 1 Inter quartile range 1 Percentile 25, 50 & 75 are 1,1 and 2 Coefficient of variance 34%

Z1=0.34

Z9 =2.33

Z17=-0.66

Z25=-0.66

Z33=-0.66

Z41=0.34

Z49=-0.66

Z2=0.34

Z10=-1.66

Z18=-0.66

Z26=2.33

Z34=0.34

Z42=0.34

Z50=0.34

Z3=0.34

Z11 =0.34

Z19=0.34

Z27=0.34

Z35=0.34

Z43=-1.66

Z4=-0.66

Z12=-0.66

Z20=0.34

Z28=0.34

Z36=0.34

Z44=-0.66

Z5=0.34

Z13=0.34

Z21=0.34

Z29=2.33

Z37=-1.66

Z45=0.34

Z6=0.34

Z14=-0.66

Z22=0.34

Z30=-1.66

Z38= Z46=0.34

Z7=0.34

Z15=-0.66

Z23=-1.66

Z31=-0.66

Z39=-0.66

Z47=0.34

Z8=1.34

Z16=0.34

Z24=-1.66

Z32= Z40=-0.66

Z48=-0.66

We see no outlier exist because no value is lesser than -3 and no value is greater than +3.

Age

Frequency Percent Valid Percent

Relative Frequency

Cumulative Percent

Valid 15-17 6 12.0 12.0 .12 12.0

18-20 14 28.0 28.0 .28 40.0

21-23 25 50.0 50.0 .50 90.0

24-26 1 2.0 2.0 .02 92.0

More than 26 4 8.0 8.0 .08 100.0

Total 50 100.0 100.01

This is the 2ndpart of questionnaire. It is to check whether the respondent lie in age 15-17, 18-20, 21-23, 24-26 and above 26.Following data is collected on Age.Frequency Distribution table of Age

Age

AGE Mean is 2.6600 Geometric mean 2.4593 Harmonic mean 2.2338 Median is 3.0000 Mode is 3.00 Std. deviation is 1.00224 Variance 1.004 Range 4 Inter quartile range 1 Percentile 25, 50 & 75 are 3,3 and 4 Coefficient of variance 37.67%

CGPA

Frequency Percent Valid Percent

Relative Frequency

Cumulative Percent

Valid 1.5-2 5 10.0 10.0 .10 10.0

2-2.5 8 16.0 16.0 .16 26.0

2.5-3 15 30.0 30.0 .30 56.0

3-3.5 15 30.0 30.0 .30 86.0

3.5-4 7 14.0 14.0 .14 100.0

Total 50 100.0 100.01

CGPAThis is the 3rd part of questionnaire. It is to check whether the respondent lie in CGPA 1.5-2, 2-2.5, 2.5-3, 3-3.5 and 3.5-4.Following data is collected on CGPA.Frequency Distribution table of Age

CGPA Mean is 5.2220 Geometric mean 4.91 Harmonic mean 5.0757 Median is 5.00 Mode is 5 Std. deviation is 1.183 Variance 1.4 Range 4 Inter quartile range 2 Percentile 25, 50 & 75 are 4 , 5 & 6 Coefficient of variance 23%

Z1=0.34

Z9 =2.33

Z17=-0.66

Z25=-0.66

Z33=-0.66

Z41=0.34

Z49=-0.66

Z2=0.34

Z10=-1.66

Z18=-0.66

Z26=2.33

Z34=0.34

Z42=0.34

Z50=0.34

Z3=0.34

Z11 =0.34

Z19=0.34

Z27=0.34

Z35=0.34

Z43=-1.66

Z4=-0.66

Z12=-0.66

Z20=0.34

Z28=0.34

Z36=0.34

Z44=-0.66

Z5=0.34

Z13=0.34

Z21=0.34

Z29=2.33

Z37=-1.66

Z45=0.34

Z6=0.34

Z14=-0.66

Z22=0.34

Z30=-1.66

Z38= Z46=0.34

Z7=0.34

Z15=-0.66

Z23=-1.66

Z31=-0.66

Z39=-0.66

Z47=0.34

Z8=1.34

Z16=0.34

Z24=-1.66

Z32= Z40=-0.66

Z48=-0.66

We see no outlier exist because no value is lesser than -3 and no value is greater than +3.

Frequency Percent Valid Percent

Relative Frequency

Cumulative PercentValid BBA 19 38.0 38.0

.3838.0

MBA 16 32.0 32.0.32

70.0

MS 6 12.0 12.0.12

82.0

MDM 5 10.0 10.0.10

92.0

OTHER 4 8.0 8.0.08

100.0

Total 50 100.0 100.01

CLASSThis is 4rth part of questionnaire. It is to check in which class respondent is lie whether in class BBA,MBA,MS,MDM and other.Following data is collected on Gender.Frequency Distribution table of CLASSThis table shows the distribution of CLASSES information with respect to frequency. otal respondents are 50 in which 19 for BBA, 16 for MBA, 6 for MS, 5 for MDM and 4 for others.Now we draw graphs using above data

CLASS Mean is 2.18 Geometric mean 1.6103 Harmonic mean 1.8608 Median is 2.00 Mode is 1.00 Std. deviation is 1.27279 Variance 1.620 Range 4 Inter quartile range 2 Percentile 25, 50 & 75 are 1 , 2 & 3 Coefficient of variance 58.38%

CCL1Frequency DistributionFrequency distribution table shows that out of 50 respondents, 1 are strongly disagree with this, 6 are disagree, 10 are neutral, 22 are agree and 11 are strongly agree with this. Percent frequency shows that 2% are strongly disagree, 12% are disagree, 20% are neutral, 44% are agree and 22% are strongly agree.

Frequency Percent Valid Percent

Relative Frequency

Cumulative Percent

Valid STRONGLY DISAGREE 1 2.0 2.0

.02

2.0

DISAGREE 6 12.0 12.0.12

14.0

NEUTRAL 10 20.0 20.0.20

34.0

AGREE 22 44.0 44.0.44

78.0

STRONGLY AGREE 11 22.0 22.0

.22

100.0

Total 50 100.0 100.01

CCL-1 Mean is 3.7200 Geometric mean 3.55 Harmonic mean 3.3259 Median is 4.0 Mode is 4 Std. deviation is 1.0109 Variance 1.022 Range 4 Inter quartile range 1 Percentile 25, 50 & 75 are 3, 4 & 4 Coefficient of variance 27.18%

Z1=0.34

Z9 =2.33

Z17=-0.66

Z25=-0.66

Z33=-0.66

Z41=0.34

Z49=-0.66

Z2=0.34

Z10=-1.66

Z18=-0.66

Z26=2.33

Z34=0.34

Z42=0.34

Z50=0.34

Z3=0.34

Z11 =0.34

Z19=0.34

Z27=0.34

Z35=0.34

Z43=-1.66

Z4=-0.66

Z12=-0.66

Z20=0.34

Z28=0.34

Z36=0.34

Z44=-0.66

Z5=0.34

Z13=0.34

Z21=0.34

Z29=2.33

Z37=-1.66

Z45=0.34

Z6=0.34

Z14=-0.66

Z22=0.34

Z30=-1.66

Z38= Z46=0.34

Z7=0.34

Z15=-0.66

Z23=-1.66

Z31=-0.66

Z39=-0.66

Z47=0.34

Z8=1.34

Z16=0.34

Z24=-1.66

Z32= Z40=-0.66

Z48=-0.66

We see no outlier exist because no value is lesser than -3 and no value is greater than +3.

CCL2

Frequency Distribution of CCL2

Frequency Percent Valid Percent

Relative Frequency

Cumulative PercentValid STRONGLY DISAGREE

1 2.0 2.0.02

2.0

DISAGREE 4 8.0 8.0 .08 10.0

NEUTRAL 10 20.0 20.0 .20 30.0

AGREE 16 32.0 32.0 .32 62.0

STRONGLY AGREE19 38.0 38.0

.38100.0

Total 50 100.0 100.0 1

Frequency distribution table shows that out of 50 respondents, 1 are strongly disagree with this, 4 are disagree, 10 are neutral, 16 are agree and 19 are strongly agree with this. Percent frequency shows that 2% are strongly disagree, 8% are disagree 20% are neutral, 32% are agree and 38% are strongly agree.

CCL-2 Mean is 3.96 Geometric mean 3.5377 Harmonic mean 3.7825 Median is 4.00 Mode is 5 Std. deviation is 1.049 Variance 1.100 Range 4 Inter quartile range 2 Percentile 25, 50 & 75 are 3, 4 % 5 Coefficient of variance 26.489

Frequency Distribution of CCL 3

Frequency Percent Valid Percent

Relative Frequency

Cumulative Percent

Valid STRONGLY

DISAGREE1 2.0 2.0

.022.0

DISAGREE 6 12.0 12.0 .12 14.0

NEUTRAL 10 20.0 20.0 .20 34.0

AGREE 17 34.0 34.0 .34 68.0

STRONGLY

AGREE16 32.0 32.0

.32100.0

Total 50 100.0 100.0 1

CCL 3 Frequency DistributionFrequency distribution table shows that out of 50 respondents, 1 are strongly disagree with this, 6 are disagree, 10 are neutral, 17 are agree and 16 are strongly agree with this. Percent frequency shows that 2% are strongly disagree, 12% are disagree, 20% are neutral, 34% are agree and 32% are strongly agree.

CCL-3 Mean is 3.82 Geometric mean 3.6301 Harmonic mean 3.3822 Median is 4 Mode is 4 Std. deviation is 1.08214 Variance 1.171 Range 4 Inter quartile range 2 Percentile 25, 50 & 75 are 3, 4 & 5 Coefficient of variance 28.32%

CCL4Frequency DistributionFrequency distribution table shows that out of 50 respondents, 1 are strongly disagree with this, 4 are disagree, 14 are neutral, 18 are agree and 13 are strongly agree with this. Percent frequency shows that 2% are strongly disagree, 8% are disagree, 28% are neutral, 36% are agree and 26% are strongly agree.

Frequency Percent Valid Percent

Relative Frequency

Cumulative Percent

STRONGLY DISAGREE 1 2.0 2.0.02

2.0

DISAGREE 4 8.0 8.0.08

10.0

NEUTRAL 14 28.0 28.0.28

38.0

AGREE 18 36.0 36.0.36

74.0

STRONGLY AGREE 13 26.0 26.0.26

100.0

Total 50 100.0 100.01

Z1=0.34

Z9 =2.33

Z17=-0.66

Z25=-0.66

Z33=-0.66

Z41=0.34

Z49=-0.66

Z2=0.34

Z10=-1.66

Z18=-0.66

Z26=2.33

Z34=0.34

Z42=0.34

Z50=0.34

Z3=0.34

Z11 =0.34

Z19=0.34

Z27=0.34

Z35=0.34

Z43=-1.66

Z4=-0.66

Z12=-0.66

Z20=0.34

Z28=0.34

Z36=0.34

Z44=-0.66

Z5=0.34

Z13=0.34

Z21=0.34

Z29=2.33

Z37=-1.66

Z45=0.34

Z6=0.34

Z14=-0.66

Z22=0.34

Z30=-1.66

Z38= Z46=0.34

Z7=0.34

Z15=-0.66

Z23=-1.66

Z31=-0.66

Z39=-0.66

Z47=0.34

Z8=1.34

Z16=0.34

Z24=-1.66

Z32= Z40=-0.66

Z48=-0.66

We see no outlier exist because no value is lesser than -3 and no value is greater than +3.

CCL-4 Mean is 3.5987 Geometric mean 3.3860 Harmonic mean 3.5987 Median is 4.0000 Mode is 4.00 Std. deviation is 1.00122 Variance 1.002 Range 4 Inter quartile range 2 Percentile 25, 50 & 75 are 3 , 4 & 5 Coefficient of variance 26.63%

CCL5Frequency DistributionFrequency distribution table shows that out of 50 respondents, 6 are disagree, 10 are neutral, 19 are agree and 15 are strongly agree with this. Percent frequency shows 12% are disagree, 20% are neutral, 38% are agree and 30% are strongly agree.

Frequency Percent Valid Percent

Relative Frequency

Cumulative Percent

DISAGREE 6 12.0 12.0 .12 12.0

NEUTRAL 10 20.0 20.0 .20 32.0

AGREE 19 38.0 38.0 .38 70.0

STRONGLY AGREE 15 30.0 30.0 .30 100.0

Total50 100.0 100.0

1

CCL-5 Mean is 3.86 Geometric mean 3.7155 Harmonic mean 3.5503 Median is 4 Mode is 4 Std. deviation is .98995 Variance .980 Range 3 Inter quartile range 2 Percentile 25, 50 & 75 are 3 , 4 & 5 Coefficient of variance 25.646%

CCL6Frequency DistributionFrequency distribution table shows that out of 50 respondents, 1 are strongly disagree with this, 5 are disagree, 9 are neutral, 16 are agree and 19 are strongly agree with this. Percent frequency shows that 2% are strongly disagree, 10% are disagree, 18% are neutral, 32% are agree and 38% are strongly agree.

Frequency Percent Valid Percent

Relative Frequency

Cumulative Percent

STRONGLY DISAGREE 1 2.0 2.0.02

2.0

DISAGREE 5 10.0 10.0.10

12.0

NEUTRAL 9 18.0 18.0.18

30.0

AGREE 16 32.0 32.0.32

62.0

STRONGLY AGREE 19 38.0 38.0.38

100.0

Total 50 100.0 100.01

CCL-6 Mean is 3.9400 Geometric mean 3.7519 Harmonic mean 3.4965 Median is 4 Mode is 5 Std. deviation is 1.07684 Variance 1.160 Range 4 Inter quartile range 2 Percentile 25, 50 & 75 are 3 , 4 & 5 Coefficient of variance 27.33%

Z1=0.34

Z9 =2.33

Z17=-0.66

Z25=-0.66

Z33=-0.66

Z41=0.34

Z49=-0.66

Z2=0.34

Z10=-1.66

Z18=-0.66

Z26=2.33

Z34=0.34

Z42=0.34

Z50=0.34

Z3=0.34

Z11 =0.34

Z19=0.34

Z27=0.34

Z35=0.34

Z43=-1.66

Z4=-0.66

Z12=-0.66

Z20=0.34

Z28=0.34

Z36=0.34

Z44=-0.66

Z5=0.34

Z13=0.34

Z21=0.34

Z29=2.33

Z37=-1.66

Z45=0.34

Z6=0.34

Z14=-0.66

Z22=0.34

Z30=-1.66

Z38= Z46=0.34

Z7=0.34

Z15=-0.66

Z23=-1.66

Z31=-0.66

Z39=-0.66

Z47=0.34

Z8=1.34

Z16=0.34

Z24=-1.66

Z32= Z40=-0.66

Z48=-0.66

We see no outlier exist because no value is lesser than -3 and no value is greater than +3.

CONCLUSION We did this experiment and as a result

we see that most of the respondents lies in the area of agree and strongly agree as shown by all the diagrams.

So we can conclude that most of the respondents are agree with the services of E-banking and they like it and feel it comfortable to use.