Phil Garing Keynote NZATD2016

Phil Garing Synapsys NZ Ltd

NZATD Conference 2016

Learning and Development– ever get the feeling you are being watched?

[Mihi]

Covering

1. L&D from above: What’s driving the momentum for Learning and Development?

2. What’s the global response?3. What’s happening closer to home?4. Charting your trajectory

What’s driving Learning & Development?

The emergence of the CLO

Deloitte Global Human capital trends 2016

“The goal is no longer to craft a learning program but to move beyond programs to curate the learning experience.”

“The most fundamental shift to make is to think of learning from the perspective of a user’s daily experiences and career aspirations, rather than series of processes and programs that the learning function wants to roll out.

..organizations are vying for top talent in a highly transparent job market and becoming laser-focused on their external employment brand. Executives are…. realizing that, without a strong learning culture, they will not succeed.

The new face of Learning and Development

From: ‘An expense line with opaque benefit’

To: ‘A strategic tool that needs sharpening’

What’s the global response?

The shackles of SCORM

The flipped curriculumFrom:

Get the qual

Change how you work

Benefit to the organisation

Attend the programme

The flipped curriculum

Develop the programme

Define the change

Define the benefit

Measure the impact

Healthcare of New Zealand • 8 Entities• 6000 staff, 30 locations,

supporting 17000 people

• 11 States• 20000 staff • 143 locations

Unstructured/informal

70/20/10Just in time

microlearning

Microlearning / JIT / 70/20/10 Hihaho

Microlearning / JIT / 70/20/10 MBIE

Peers review case analysis and provide feedback via hihaho interactives

Immigration Officer reviews team feedback and makes final decision

MedStar Health/xAPIapps‘Code blue’ group

simulation & defibrillator simulation

Making learning real(istic)Medstar/xAPIApps

GamificationCerebral Space by InGame and University of Auckland Brain Research Centre

Interaction Analysis Risk; social and academic

Analytics – The learnerX-Ray

Emergent toolsHigh end solutions are coming based on big data and analytics

Phillips Learning Analytics

Evaluation – Impact on jobZ Energy

Your collective wisdomQuestion Response

How prevalent is microlearning in your experience?

Simulation, gamification, VR/AR?

Learning analytics and the evaluation of learning interventions

Your evidence – MicrolearningThree minute videos

Searchable product knowledge database

On job coaching with paper toolkit for manager coaching of sales skills

30 second mini modules – intranet popups

3-4 minute learning event targeted at a specific topic

Its the way apprenticeships have been run for centuries

public sector context, using complex case studies as teaching points at weekly staff meetings

Your evidence – Gaming/VR/AR

“Some gamification loses sight of the learning.”

Vodafone PBC system

Defence Force simulations

Basic scenarios for applied learning

Use of nudge strategies for ESNs

Puzzles, badges and rewards

Branching scenarios

Induction via gamification & social learning

Boardgame style scenario to explain PIE investments

Learning teams for leadership development

Your evidence – Analytics and Evaluation

New World Kirkpatrick model

We have done some work in this space although we’re on a journey with it.

Each online learning has a survey built into it

Store leadership programme – managers mark learner’s leadership performance before and after

Kirkpatrick Level 3 for all courses 6 months after the event

Assessing sales training against performance data

The hardest thing is not everything can be directly attributable to the learning experience

Charting your trajectoryCompetency Framework

phil.garing@synapsys.co.nz

Phil Garing Keynote NZATD2016

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