Next Generation Search: Social Bookmarking and Tagging

Thomas Vander WalPresented to: Interop 2009

Las Vegas, Nevada, USA :: 20 May 2009

Enterprise Search Success

Few organization claim 80% or better search

Let’s be optimistic

80% Success

1 in 5 searches do not find what is desired

In an organization with 500 daily searches

That is 100 failures

Average knowledge worker - 16% of time

searching

16% of 40 hours = 1.25hr

20% of 1.25 hrs =

15 minutes per week per knowledge worker

counter productive

At $60k salary, poor search cost per

person $375

Remember, we being optimistic

Knowledge workers are often the most efficient

at search

Most organizations have 40% to 70% search

success rates

We need help!

Traditionally search is based on:

Metadata

& what experts think we call (or should call)

things

Taxonomy

Result is still…

Objects often not found

Experts are not us!

Search Ecosystem

Objects created & added w/ metadata

Metadata often incomplete

Metadata automated

Categories & expert tags applied pre-search

Tag Augmented Social Search

InfoCloud Solutions, Inc. - 2009

What does your organization know?

What does your organization call things?

What do people in your organization call things?

What Is A Tag?

The “F” Word

Folksonomy

❖ Folksonomy is the result of personal free tagging of pages and objects for one's own retrieval

❖ The tagging is usually done in a social environment (shared and open to others)

❖ The act of tagging is done by the person consuming the information

Folksonomy: Definition

The value in this external tagging is derived from people using their own vocabulary and adding explicit meaning, which may come from inferred understanding of the information/object.

Folksonomy: Value

The value in this external tagging is derived from people using their own vocabulary and adding explicit meaning

People are not so much categorizing, as providing a means to connect items(placing hooks) to provide their meaning in their own understanding.

Every person is an expert in their own vocabulary (tags)

Every Tag is Sacred

Object Identity

Metadata

Interest

VocabularyDefinition

Folksonomy Triad

Object Identity

Metadata

Definition

Vocabulary

Terminology

Interest

Culture

Community

Dual Folksonomy Triad

Folksonomyvs.

Taxonomy

The Value of Tagging for Business

❖ Simple data/metadata externally applied to an object

❖ Used for sorting

❖ A hook for aggregating

❖ Provides identifier and/or description

❖ Personal markers

Tagging: Definition

Taxonomy Folksonomy

Business Employee

Object

Taxonomy vs. Folksonomy

Taxonomy Folksonomy

Taxonomy & Folksonomy

70% of Folksonomy tag terms not in Taxonomy

J. Trant regarding Steve.museum

Terms Around an Object

Taxonomy Folksonomy

- Ball- Sphere- Blue- #A6437

- Ball (89)- Circle (63)- Blue (23)- Orb (11)- Sphere (6)- Gradient (3)- ToBuy (3)- Darkblue (2)- Round (2)- … 26 more

Part #A6473 Terms

Distribution of TermsValidate

taxonomyor add totaxonomy Interest

& watch

Value inSynonyms &Unique views

Part #A6473 Terms

Distribution of TermsValidate

taxonomyor add totaxonomy Interest

& watch

Business Tensions

Naming control People’s vocabulary

In-house Outside service

$$$ w/ value $ w/ unknown value

Consistent Emergent

Sample groups Every perspective

Adjust Expectations

Search & Tag Ecosystem

Search

When found, people hold onto objects by

tagging

tags from own perspective & context

Search improved w/ extended vocabulary

Search improved with more pointers to the

object

Takes as few as 1 or 2 people tagging to make a

difference

Much more than a tagcloud

Overview of social bookmarking &

folksonomy

2 Common Statements

Not enough people are using it

OMG! Pull the plug we have way too much info!

Solutions to comments

Semi-structure information to

structured

Facets

Filtering

Social search

Retrieval

Discovery

Social augmented search

Tool overview

IBM/Lotus Dogear

❖ Advantages❖ Part of full social software solution or can

be stand alone❖ Integrated tagging across Lotus

Connections applications❖ Easily ties in to LDAP/ActiveDirectory

❖ Disadvantages❖ Tagging is does not provide multi-word tag

terms (Las Vegas is LasVegas, etc.)

Connectbeam

❖ Advantages❖ Full integration with enterprise intranet

search (Google, Fast, etc.)❖ Ties into LDAP/Active Directory❖ Plug-in to SharePoint

❖ Disadvantages❖ No facets

Knowledge Plaza

❖ Advantages❖ Facets❖ Search through group member’s eyes❖ Package results and easily share

❖ Disadvantages❖ Not easily integrated into enterprise

intranet search

Open Source

Thank You!

Contact

URL: http://infocloudsolutions.comE-mail: thomas@infocloudsolutions.comE-mail: thomas@vanderwal.netAIM: vanderwalSkype: tjvanderwalTwitter: @vanderwal

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