Lessons Learned from LMS

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LMS Lessons Learned

CUE 2015Dr. Michael Myers, PhD mmyers@nu.edu

Dr. Cynthia Sistek-Chandler, EdD

cchandler@nu.edu

http://tinyurl.com/LMSCUE2015

Lessons Learned from the LMS Review

Process

Vendor Selection

Universal Attributes

VoIP and Synchronous Discussion Tools

Technical Support

Professional Development

Challenges

Re-”Vision”

LMS Evaluation Process

Questions we asked, why we asked them?

What we discovered along the way

LMS Migration

What will it look like, when will we get

there?

Restructure of resources

How we will get there?

Needs Assessment

Rich engaging content designed around key educational

content and concepts (Content Management)

Consistent high-quality student experience

Focus on student learning outcomes- associated with

signature assignments and rubrics (Learning Analytics)

Mobile experience

Synchronous Tools

Accessible courses (ADA Compliant)

Professional Development

Final 4

Pearson Learning (eCollege)

Desire 2 Learn

Canvas by Instructure

Blackboard Learn

LMS Needs: Course Excellence

Audio/Video

Synchronous

Asynchronous

Gradebook/feedback

Depth & detail

Efficiency

Rubrics

Email

Robust exam/quizzing assessment tools

Structure and Pace

Device agnosticism

Content

LMS Needs: Integration

Course Content Management

One to many

Across systems

“De-siloed” experience

Faculty supplementation, collaboration

Incorporation of e-text

Single Sign On capabilities

LMS Needs: Mobile Experience

Notifications

Branded experience

LMS/other systems

Native and mobile web

Interactive, not passive

Comprehensive

LMS Needs: Student Engagement

Integration of Social tools

Notifications

Badging

Adaptive learning

MOOCs

Program level spaces, cohorts,

student clubs, portfolio and

alumni

Blackboard Collaborate

Approx. 2000 enterprise customers in Higher Ed worldwide.

Running at a rate of about 2.5 billion minutes of web conferencing per

year.

Based on decision, may be the synchronous tool

In the near term

Continue to explore other tools

Richer training, better support

Technical Support

Quality support

High touch, timely

Metrics, reporting

Transparency

Nuanced understanding of us

Fix in the near-term, preclude

in the long-term

Voice Over IP (VoIP Synchronous Tools)

Screen and Application Sharing

Real time breakouts

Java Independent

Mobile Access

MP4 Cloud-based conversion

Integrated Telephony

Migration Process

30-40 courses developed by LMS vendors with NU faculty

Building a repository of rich content models for reuse/repurposing in remainder of

courses

Define style sheets, responsive design, html-5 principles to be used across all

courses

Create best-in-show courses that reflect the leading edge of new LMS capabilities

Refining automated process for migrating courses from legacy eCollege LMS

“Training the Trainer”- Vendor providing close collaboration with NU staff as

courses developed so all future courses fully exploit LMS capabilities

Training

Helpdesk

Course Developers/ID

Migration Management

Technology

Faculty

How it looks now

Instructional Designers

Course Developers

Instruct.

DesignCurriculum Designers

Faculty Fellows

Curr. Design

Sr. Programmer

Sr. Programmer

Innovat. Integrat.

Producer

Recorders

Video Prod.

Faculty Trainers

Course Dev (2nd role)

Faculty Training

Client Services

LMS helpdesk

Concierge

How can it be better?

Instructional Designers

Course Developers

Instruct.

Design Curriculum Designers

Faculty Fellows

Curr. Design

Sr. Programmer

Sr. Programmer

Innovat. Integrat.

Producer

Recorders

Video Prod.

Faculty Trainers

Course Dev (2nd role)

Faculty Trainin

g Client Services

LMS helpdesk

Concierge

Analysis and Action

Ongoing Formative Feedback

Major Considerations

scale

success

market position

visibility across higher education

Lessons Learned: Scale

Video Conferencing

Migration

Community

Lessons Learned: Single Sign On

IT Managed

Occurred during LMS migration

Lessons Learned: Transparency

System Help Desk

Use of Faculty Community

Communication

Contact Us

MPmyersPHD

Tinyurl.com/cynthiachandler

@cynthiachandler

Zoom.us.com

Dr. Michael Myers, PhD mmyers@nu.edu

Dr. Cynthia Sistek-Chandler, EdD cchandler@nu.edu

Evaluation in Sched

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