Km Introduction PowerPoint

Knowledge Management

An Introduction

Howard GregorySimulation EducatorThe Wasson Center

April 5, 2010

“knowledge worker"

Knowledge Management -definition

The process of systematically and actively managing and leveraging the stores of knowledge in an organization is called

knowledge management.

It is the process of transforming information and intellectual assets into

enduring value.

Knowledge Management -definition

“Knowledge Management is the discipline of enabling individuals, teams and entire

organizations to collectively and systematically capture, store, create, share and apply knowledge, to better

achieve their objectives.”

What is Knowledge Management

The way we Create Knowledge;

Knowledge is the only assets that grows with use

What is Knowledge Management

The way we Store Knowledge;

Computers

Paper

Books

In Our Heads

What is Knowledge Management

The way we Share Knowledge;

Learning

Story Telling

Mentoring

Communities of Practice

What is NOT Knowledge Management

Vendor Created

Document Management Systems

Wasson CenterDocument Assessment

Masters of Science Capstone ProjectIAKM Program

Kent State University

KM and Documents

Computers have allowed the increasing ease of document creation, sharing and storage – yet is that always a good thing?

◦ 85% of Documents are never retrieved

◦ 50% of Documents are duplicates

◦ 60% of Documents are obsolete

20/80 Rule

20% of

our documents account for

80% of

the our core business

Example: SP Case Scripts

Initial Document Assessment

Controlled Documents

Have◦ Standardized Format (mostly)

◦ Protected (password)

◦ Owned

Examples◦ C&P Schedules

◦ Paper files in B-40

Uncontrolled Documents

Lack

◦ Standardized Format

◦ Naming Conventions

◦ Protection

◦ Ownership

◦ Version Control

What is it you need from Documents?

Survey Monkey

◦ Wasson Center Staff Survey

◦ Survey of other SP Educators / Centers

Suggestions

Contacts

Next Steps

Survey Results

Manager Lead “Quick Win”◦ Work Group Formation

◦ Naming Convention Creation