View
2.519
Download
3
Category
Tags:
Preview:
Citation preview
Introduction to the 7 Habits Introduction to the 7 Habits of Highly Effective Peopleof Highly Effective People
Sanjeev SahgalSanjeev Sahgal
OverviewOverview
Stephen Covey’s brainchildStephen Covey’s brainchild Seven Habits compose his Seven Habits compose his
“system”“system”
Think of the most influential Think of the most influential person in your life (past or person in your life (past or present). Why does this present). Why does this person stand out in your person stand out in your mind?mind?
Developing HabitsDeveloping Habits
Developing HabitsDeveloping Habits Habit = intersection of desire, skill and knowledgeHabit = intersection of desire, skill and knowledge
Knowledge(what to, why to)
Desire (want to)
Skill (how to)
Habits Live Here
Character and PersonalityCharacter and Personality
Personality is what people see, Personality is what people see, formed by your character.formed by your character.
Your personality reflects only a small part of your character
How do you see things?How do you see things?
How do you see the world?How do you see the world? How do you want to see the How do you want to see the
world?world?
What do you See?What do you See?
Four Levels of LeadershipFour Levels of Leadership
OrganizationalAlignment
ManagerialEmpowerment
InterpersonalTrust
PersonalTrustworthiness
To lead other effectively, individuals must be able to lead themselves effectively
Character and CompetenceCharacter and Competence
Character Character – A person with high character – A person with high character exhibits integrity, maturity and an exhibits integrity, maturity and an Abundance MentalityAbundance Mentality
CompetenceCompetence – A person with high – A person with high competence has a knowledge and ability in competence has a knowledge and ability in a given areaa given area
To be truly effective, a person To be truly effective, a person mustmust have a balance of these 2 items.have a balance of these 2 items.
The Maturity ContinuumThe Maturity Continuum
Emotional Bank AccountEmotional Bank Account
Metaphor for amount of trust in a Metaphor for amount of trust in a relationship.relationship.
A Deposit is something that builds A Deposit is something that builds and repairs trust in your relationshipsand repairs trust in your relationships
A Withdrawal is something which A Withdrawal is something which lessens trust in relationshipslessens trust in relationships
““You cannot talk your way out of You cannot talk your way out of problems you behaved into”problems you behaved into”
Emotional Bank Account Emotional Bank Account ExerciseExercise Rate the following as Withdrawal, Rate the following as Withdrawal,
Deposit or NeutralDeposit or Neutral You receive verbal thanks for working 3 You receive verbal thanks for working 3
weekends in a rowweekends in a row You are asked to cover shift for an You are asked to cover shift for an
engineer who is taking the afternoon offengineer who is taking the afternoon off You give a late birthday cardYou give a late birthday card You get a dinner for two and tickets to You get a dinner for two and tickets to
the movies for the extra hours you have the movies for the extra hours you have been putting inbeen putting in
You respond sarcastically to a co-You respond sarcastically to a co-workers genuine questionworkers genuine question
Emotional Bank Account Emotional Bank Account Rate ChartRate Chart DepositsDeposits
Kindness and Kindness and courtesycourtesy
Keeping Keeping promisespromises
Honoring Honoring expectationsexpectations
Loyalty to the Loyalty to the absentabsent
Making Making apologiesapologies
WithdrawalsWithdrawals Unkindness and Unkindness and
discourtesydiscourtesy Breaking Breaking
promisespromises Violating Violating
expectationsexpectations Disloyalty, Disloyalty,
DuplicityDuplicity Pride, Conceit, Pride, Conceit,
ArroganceArrogance
Habit One: Habit One: Be ProactiveBe Proactive
Individuals are responsible for Individuals are responsible for their own choices and have the their own choices and have the freedom to choose.freedom to choose. ““I am responsible for my behavior and the choices I I am responsible for my behavior and the choices I
make”make” ““I can expand my personal freedom and influence I can expand my personal freedom and influence
through being proactive”through being proactive” Key ProcessesKey Processes
Recognize reactive tendencies & develop proactive Recognize reactive tendencies & develop proactive responsesresponses
Increase Circle of InfluenceIncrease Circle of Influence
Reactive vs. Proactive Reactive vs. Proactive BehaviorBehavior Reactive: Allow Reactive: Allow
outside influences outside influences control responsescontrol responses
Proactive: Use space Proactive: Use space between stimulus and between stimulus and response to make response to make choices which best choices which best apply valuesapply values
Stimulus Response ResponseStimulus
Space for freedom to choose according to values
Circle of Influence / Circle of Circle of Influence / Circle of ConcernConcern Circle of Influence: things you can affect directlyCircle of Influence: things you can affect directly Circle of Concern: Things which you care aboutCircle of Concern: Things which you care about
Circle of Concern Circle of Influence
Reactive FocusReactive Focus
Circle of Influences DecreasesCircle of Influences Decreases
Circle of Concern Circle of Influence
Proactive FocusProactive Focus
Circle of Influence increasesCircle of Influence increases
Circle of Concern Circle of Influence
Proactive and Reactive Proactive and Reactive LanguageLanguage ProactiveProactive
I choose to goI choose to go I control my I control my
own feelingsown feelings Let’s explore Let’s explore
alternativesalternatives I can…I can…
ReactiveReactive I have to goI have to go He makes me He makes me
so madso mad There’s nothing There’s nothing
I can doI can do If only….If only….
Habit Two:Habit Two:Begin With The End In MindBegin With The End In Mind Mental creation precedes physical Mental creation precedes physical
creationcreation ““I can choose my own future and create I can choose my own future and create
a vision of it”a vision of it” ““I will create my results mentally before I will create my results mentally before
beginning any activity”beginning any activity” Key ProcessesKey Processes
Create and apply personal and Create and apply personal and organizational mission statements in organizational mission statements in daily lifedaily life
Envision desired results to guide Envision desired results to guide activitiesactivities
Personal Mission StatementPersonal Mission Statement
Powerful document that Powerful document that expresses your personal sense expresses your personal sense of purpose and meaning in life; it of purpose and meaning in life; it acts as a governing constitution acts as a governing constitution by which you evaluate decisions by which you evaluate decisions and choose behaviorsand choose behaviors
Benefits of Mission StatementBenefits of Mission Statement
Encourages you to think deeply about lifeEncourages you to think deeply about life Helps you examine your innermost Helps you examine your innermost
thoughts and feelingsthoughts and feelings Clarifies what is really important to youClarifies what is really important to you Expands your perspectiveExpands your perspective Imprints self-determined values and Imprints self-determined values and
purposes firmly in your mindpurposes firmly in your mind Provides direction and commitment to Provides direction and commitment to
valuesvalues Enables you to make daily progress toward Enables you to make daily progress toward
your goalsyour goals Provides the first or mental creation of your Provides the first or mental creation of your
desired results in your lifedesired results in your life
Intro to Mission Statement Intro to Mission Statement CreationCreation
Answer the following questions Answer the following questions honestlyhonestly What things do I want to have that What things do I want to have that
I feel are important?I feel are important? What am I about?What am I about? What are the qualities of character What are the qualities of character
I would like to emulate?I would like to emulate? What legacy do I want to leave?What legacy do I want to leave?
Principle-Centered LivingPrinciple-Centered Living
Mission statement is the Mission statement is the gateway to Principle-Centered gateway to Principle-Centered livingliving What am I about?What am I about? What principles do I operate in my What principles do I operate in my
life?life?
Habit Three:Habit Three:Put First things FirstPut First things First Effectiveness requires balancing Effectiveness requires balancing
important relationships, roles and important relationships, roles and activitiesactivities ““Things which matter most should never Things which matter most should never
be at the mercy of things which matter be at the mercy of things which matter least”least”
““I will focus on importance rather than I will focus on importance rather than urgency”urgency”
Key ProcessesKey Processes Focus on the truly important and say no Focus on the truly important and say no
to the unimportant.to the unimportant.
The 4 QuadrantsThe 4 Quadrants
IICrisesCrisesPressing ProblemsPressing ProblemsDeadline-driven projects, Deadline-driven projects, meetings, preparationsmeetings, preparations
IIIIPreparationPreparationPreventionPreventionValues ClarificationValues ClarificationPlanningPlanningRelationship BuildingRelationship BuildingEmpowermentEmpowerment
IIIIIIInterruptions, some telephone Interruptions, some telephone callscallsSome mail, some reportsSome mail, some reportsSome meetingsSome meetingsMany proximate, pressing Many proximate, pressing mattersmattersMany popular activitiesMany popular activities
IVIVTrivia, BusyworkTrivia, BusyworkSome telephone callsSome telephone callsTime wastersTime wasters““Escape” activitiesEscape” activitiesIrrelevant MailIrrelevant MailExcessive TVExcessive TV
Imp
ort
ant
No
t Im
po
rtan
t
Urgent Not Urgent
Independence is Complete!Independence is Complete!
Habit Four:Habit Four:Think Win - WinThink Win - Win Effective, long term relationships Effective, long term relationships
require mutual benefitrequire mutual benefit ““I seek the benefit of others as well as I seek the benefit of others as well as
my own”my own” I get better results in my relationships by I get better results in my relationships by
cooperating interdependently than by cooperating interdependently than by competing independentlycompeting independently
Key ProcessesKey Processes Balance courage and consideration in Balance courage and consideration in
seeking mutual benefitseeking mutual benefit Persist in looking for win-win outcomes Persist in looking for win-win outcomes
despite past win-lose conditioningdespite past win-lose conditioning
Six Paradigms of Human Six Paradigms of Human InteractionInteraction
1.1. Win – WinWin – Win
2.2. Win – LoseWin – Lose
3.3. Lose – WinLose – Win
4.4. Lose – LoseLose – Lose
5.5. WinWin
6.6. Win – Win or “No Deal”Win – Win or “No Deal”
Details on the Six ParadigmsDetails on the Six Paradigms
Win – WinWin – Win Seeks Mutual BenefitSeeks Mutual Benefit Is Cooperative, not CompetitiveIs Cooperative, not Competitive Listens more, communicates longer, Listens more, communicates longer,
communicates with couragecommunicates with courage Win – LoseWin – Lose
Is common to most peopleIs common to most people Authoritarian ApproachAuthoritarian Approach Uses position, power, credentials or Uses position, power, credentials or
personality to get the “win”personality to get the “win”
Details on the Six ParadigmsDetails on the Six Paradigms(part two)(part two) Lose – WinLose – Win
Voices no standards, no demands, no Voices no standards, no demands, no expectations of anyone elseexpectations of anyone else
Is quick to please or appeaseIs quick to please or appease Buries a lot of feelingsBuries a lot of feelings
Lose – LoseLose – Lose Is the mindset of a highly dependent Is the mindset of a highly dependent
personperson Same as a “no win”Same as a “no win” Long-term result of win-lose or lose win Long-term result of win-lose or lose win
or winor win
Details on the Six ParadigmsDetails on the Six Paradigms(part three)(part three) WinWin
Self-centeredSelf-centered ““Me First”Me First” Doesn’t care if other person wins or Doesn’t care if other person wins or
losesloses ““Scarcity Mentality”Scarcity Mentality”
Win – Win or “No Deal”Win – Win or “No Deal” Allows each party to say noAllows each party to say no Highest form of win-winHighest form of win-win People seek first for win-win; cannot find People seek first for win-win; cannot find
solution they agree to disagree solution they agree to disagree agreeablyagreeably
Win – Win CharacterWin – Win Character
Integrity – true to their feelings, Integrity – true to their feelings, values and commitmentsvalues and commitments
Maturity – Express their ideas Maturity – Express their ideas and feelings with courage and and feelings with courage and consideration for ideas and consideration for ideas and feelings of othersfeelings of others
Abundance Mentality – There is Abundance Mentality – There is plenty for everyone plenty for everyone
Habit Five:Habit Five:Seek First To Understand, Then Seek First To Understand, Then to Be Understoodto Be Understood Diagnosis must precede prescriptionDiagnosis must precede prescription Understanding comes through Understanding comes through
listeninglistening ““I assume that I don’t fully understand I assume that I don’t fully understand
and I need to listen”and I need to listen” ““If I listen first to understand, then I will If I listen first to understand, then I will
be better understood”be better understood” Key ProcessesKey Processes
Empathetic Listening SkillsEmpathetic Listening Skills Empathy is deep understanding of another Empathy is deep understanding of another
personperson
Diagnose before you Diagnose before you prescribeprescribe Have you ever experienced Have you ever experienced
someone listening with the intent to someone listening with the intent to respond rather than understand?respond rather than understand?
Think of a time when someone didn’t Think of a time when someone didn’t listen to you prior to prescribing an listen to you prior to prescribing an answeranswer How did that make you feel?How did that make you feel? Have you ever done that to another Have you ever done that to another
person?person? Would you like to go to a doctor who Would you like to go to a doctor who
gives you a prescription without ever gives you a prescription without ever asking you what is wrong?asking you what is wrong?
Levels of ListeningLevels of Listening
IgnoringIgnoring – making no effort to listen – making no effort to listen Pretend Listening Pretend Listening – Making believe or – Making believe or
giving the appearance that you are giving the appearance that you are listeninglistening
Selective Listening Selective Listening – Hearing only the – Hearing only the parts of the conversation which interest youparts of the conversation which interest you
Attentive ListeningAttentive Listening – Paying attention and – Paying attention and focusing on what the speaker says and focusing on what the speaker says and comparing that to your own experiencescomparing that to your own experiences
Empathetic ListeningEmpathetic Listening – Listening and – Listening and responding both with the heart and mind to responding both with the heart and mind to understand the speaker’s words, intent and understand the speaker’s words, intent and feelingsfeelings
Barriers to Empathetic Barriers to Empathetic ListeningListening Responding with autobiographical Responding with autobiographical
referencesreferences ProbeProbe AdviseAdvise InterpretingInterpreting EvaluatingEvaluating
We give our responses based on the We give our responses based on the way way wewe see things, based on our see things, based on our own experiences and motivesown experiences and motives
Words We Use, 7
How We Say Words,
Sounds We Make,
38
Nonverbals, Body
Language, 55
How We CommunicateHow We Communicate
Remember that people communicate beyond words! How you say something is more important than what you say.
Understanding and Understanding and PerceptionPerception
As you learn to listen deeply to As you learn to listen deeply to other people, you will discover other people, you will discover tremendous differences in tremendous differences in perception. perception.
Habit 5 is the first step in the Habit 5 is the first step in the process of Win/Win. process of Win/Win.
Then Seek to Be UnderstoodThen Seek to Be Understood
Knowing how to be understood Knowing how to be understood is the other half of Habit 5 and is is the other half of Habit 5 and is crucial in reaching Win/Win crucial in reaching Win/Win solutions. solutions.
The essence of making effective The essence of making effective presentations: presentations: Ethos -- your personal credibility. Ethos -- your personal credibility. Pathos -- the empathic side. Pathos -- the empathic side. Logos -- the logic.Logos -- the logic.
Habit Six:Habit Six:SynergizeSynergize The whole is greater than the sum of The whole is greater than the sum of
its partsits parts I value the differences in others and I value the differences in others and
seek the “Third Alternative”seek the “Third Alternative” Working together cooperatively takes Working together cooperatively takes
time but produces better long-term time but produces better long-term resultsresults
Key ProcessesKey Processes Apply win-win thinking and empathic Apply win-win thinking and empathic
communication to seek “synergistic” communication to seek “synergistic” outcomesoutcomes
The Process of SynergizingThe Process of Synergizing
Synergy – Takes place when Synergy – Takes place when two or more people produce two or more people produce more together than the sum of more together than the sum of what they could have produced what they could have produced separatelyseparately
““Shared Pool” of knowledgeShared Pool” of knowledge
What synergizing is (and is What synergizing is (and is not)not)To Synergize is:To Synergize is: Results-oriented Results-oriented
positive synergypositive synergy Challenging your Challenging your
paradigmparadigm CooperatingCooperating Having a mutually-Having a mutually-
agreed upon end agreed upon end in mindin mind
Worth the effort Worth the effort and highly and highly effectiveeffective
A ProcessA Process
Synergize is not:Synergize is not: Brainstorming free Brainstorming free
for allfor all Accepting others’ Accepting others’
ideas as full truthideas as full truth Win-LoseWin-Lose ““Group Think” Group Think”
(Giving into peer (Giving into peer pressure)pressure)
Always EasyAlways Easy Only a negotiation Only a negotiation
techniquetechnique
Ground Rules for SynergizingGround Rules for Synergizing
Develop win-win mentality.Develop win-win mentality. Keep minds, heart and expressions Keep minds, heart and expressions
open to new possibilitiesopen to new possibilities Recognize others’ differing Recognize others’ differing
viewpoints as helpful when seeking viewpoints as helpful when seeking solutions. Finding value in these solutions. Finding value in these differences will help you discover differences will help you discover things together that you could not things together that you could not discover alone.discover alone.
You cannot make your point until you You cannot make your point until you restate the other person’ point to restate the other person’ point to his/her satisfactionhis/her satisfaction
CompromiseCompromise
““The enemy of the best is the The enemy of the best is the good”good”
When two or more people settle When two or more people settle for less than they want so each for less than they want so each of their wants can be satisfiedof their wants can be satisfied
The Third AlternativeThe Third Alternative
A cooperative solution reached A cooperative solution reached in the “win-win” spirit that all in the “win-win” spirit that all involved parties feel good aboutinvolved parties feel good about Communicate until you both have Communicate until you both have
a solution you feel good abouta solution you feel good about Listen with the intent to Listen with the intent to
understand, not replyunderstand, not reply Express how you feel about and Express how you feel about and
see the situationsee the situation
Habit Seven:Habit Seven:Sharpen the SawSharpen the Saw Production (results) requires Production (results) requires
development of Production Capacity development of Production Capacity (resources)(resources) I will continuously improveI will continuously improve
Key ProcessesKey Processes Constantly develop and renew personal Constantly develop and renew personal
resources to create better resources to create better results/resources balanceresults/resources balance
Set and achieve goals in physical, Set and achieve goals in physical, mental, spiritual and social/emotional mental, spiritual and social/emotional dimensionsdimensions
Four Dimensions of RenewalFour Dimensions of Renewal
Physical – proper nutrition, exercise, Physical – proper nutrition, exercise, rest and stress managementrest and stress management
Mental – reading, writing and Mental – reading, writing and thinkingthinking
Spiritual – Reading inspiring Spiritual – Reading inspiring literature, meditating and praying, literature, meditating and praying, spend time in naturespend time in nature
Social / Emotional – Make consistent Social / Emotional – Make consistent daily deposits into our emotional daily deposits into our emotional bank account of any of our key bank account of any of our key relationshipsrelationships
Upward SpiralUpward Spiral
The law of harvest: As you sow, The law of harvest: As you sow, so shall you reapso shall you reap
Time spent in renewing and Time spent in renewing and revisiting your skills will only revisiting your skills will only strengthen you to accept new strengthen you to accept new skills and challengesskills and challenges
That is it!That is it!
Thanks for listening!Thanks for listening! If you are truly interested I If you are truly interested I
recommend the 7 Habits of recommend the 7 Habits of Highly Effective People by Highly Effective People by Stephen CoveyStephen Covey
Recommended