Forms of Communication and Communication Channels

ASHOKRAJA BALLAREGNO:S20126

CENTRE FOR BIOINFORMATICSPONDICHERRY UNIVERSITY

Forms of Communication and Communication Channels

Forms of Communication

1. Non-verbal communication:

Process of communicating without words Gestures, facial expressions, spatial relation

ship Less structured

Forms of Communication

2. Verbal Communication:

It consists of words arranged in meaningful patterns

Arrange that words according to the rules of grammar, put the various parts of speech in the proper sequence

Transmit the message in spoken or written form

Forms of Communication

Oral communication provides the opportunity for feedback, when people communicating orally , they can understand the message by asking questions

Written forms of communication are more appropriate and effective

When the audience is large and geographically dispersed written forms of communication is more effective

Communication Process

Communication can be broken into six phases

1.The sender has an idea2.The sender encodes the idea3.The sender transmits the message4.The receiver gets the message5.The receiver decodes the message6.The receiver sends feedback

Role of Channels

It is a medium between the sender and receiver

Channels plays a role in between the phase 3 and phase 4

Channels of Communication

Channel is the medium through which information is conveyed

Carrier of the informationEach channel has certain constraints as well

as advantages in terms of transmitting messages

Characteristics Of Media

Basic Characteristics Of Media is the carrying of the information

The characteristics of media can change, based on the type of media

Basic types of media are 1.Letter2.Fax3.Telephone4.Email

Characteristics Of Media cont..

1. Telephone: Used for instant communication of a short

duration Questions and answers must be short and

unambiguous Effectiveness is depends on ability to speak

clearly and concisely Used for preliminary enquiries about a job

or for clarification

Characteristics Of Media cont..

2. Letter: Used where there is more time available Allows more space for explanation and

persuasion Is the accepted channel of formal

application Does not provide instant feedback Leaves the interpretation open ended,

hence messages must be carefully constructed

Characteristics Of Media cont..

3. Fax:Overtly like letter in structureProvides for immediate receipt, but does not

require an immediate responseCannot run in to more than 1 or more pages,

hence message must be short

Characteristics Of Media cont..

4. Email:Delivery is instantReceipt and decoding may be delayedDoes not attract attention immediatelyMessage should be short, with option to view

longer attachments that provide more details explanation