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A double edged swordmåndag den 22 augusti 2011
Can we do better than this?måndag den 22 augusti 2011
CHANGE? Clarifying question UNDERSTAND LISTEN & PROCESS EXPLAIN So, what you mean is…. OK, but I……”
DEFEND “
“Be that as it may, I still think…” REJECT “I won’t accept that, I will not take that from you… .”
Receptivity is present
Receptivity is absent
Feedback stairway
måndag den 22 augusti 2011
The key ingredient of communication is...Phillip WilliamsChief Negotiator Scotland Yard
måndag den 22 augusti 2011
...the ability to listenPhillip WilliamsChief Negotiator Scotland Yard
måndag den 22 augusti 2011
Do you really listen?
måndag den 22 augusti 2011
#Lesson in a tweet
FEEDBACK: Use at your own risk!«performance went down after feedback in almost 40% of the studies»Kluger & DeNisi
måndag den 22 augusti 2011
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