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Bi-annual survey conducted by OpenText (and formerly Global 360). Effort led by Derek Weeks, Sr. Director, Product Marketing. Over 2100 people participated in the survey through October 2011.
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BUSINESS PROCESS MANAGEMENT
Survey Results:
How Are Businesses Using SharePoint?Survey – Fall 2011
BUSINESS PROCESS MANAGEMENT
August 2010
January 2011
Sept 2011
This is our 3rd survey…
Download the previous semi-annual survey results at: http://bit.ly/SP_SurveyHistory
BUSINESS PROCESS MANAGEMENT
2100+ participants.Thank You.
BUSINESS PROCESS MANAGEMENT
%#SPSurvey
It’s Not the Stats that
Count
BUSINESS PROCESS MANAGEMENT
IT Pro
37%
SharePoint Analyst
34%
Other
10%
Developer
18%
End User
11%
Your primary role with SharePoint?
BUSINESS PROCESS MANAGEMENT
Survey Demographics
Organization Size % Less than 100 19.8% 100 to 499 19.3% 500 to 999 10.1% 1,000 to 4999 20.9% 5,000 to 9,999 8.7% 10,000 or greater 21.2%
Consumer Packaged Goods or Retail
4% Energy5%
Education6%
Financial Services / Banking
8%
Healthcare10%
Insurance6%
IT Services / Consulting
22%
Manufac-turing
(discrete or
process)11%
Public Sector (s-tate, local or federal govern-ment)15%
Software Devel-opment
11%
Utilities2%
Industry
Americas67%
EMEA24%
APAC9%
Region
BUSINESS PROCESS MANAGEMENT
Next Question:
First Question: Versions
BUSINESS PROCESS MANAGEMENT
Question
Are you currently using or considering using SharePoint within your organization?
BUSINESS PROCESS MANAGEMENT
What is primary platform?
SharePoint 2007 SharePoint 2010
81%
8%
43% 43%43%49%
Aug-11Jan-11Sep-11
BUSINESS PROCESS MANAGEMENT
#SPSurvey
SP2010 deployments outpace SP2007.
BUSINESS PROCESS MANAGEMENT
Next Question: Capability
BUSINESS PROCESS MANAGEMENT
Question
How are you currently using, or plan to use, your SharePoint investment?
BUSINESS PROCESS MANAGEMENT
Using or plan to use SharePoint for?
Content repository only
Enterprise content management
Portal, communication & web content management
Workflow
Business process management
Social, community, collaboration
Business intelligence / dashboards
Platform for custom applications
0% 10% 20% 30% 40% 50% 60% 70% 80%
31%
61%
78%
67%
54%
53%
48%
46%
BUSINESS PROCESS MANAGEMENT
Next Question: Challenges
BUSINESS PROCESS MANAGEMENT
Question
What do you believe is the most challenging issue with your SharePoint implementation?
BUSINESS PROCESS MANAGEMENT
Most Challenging?
User Interface
Dev Time
Integration / Customization
Governance
Adoption / Training
Strategy
0% 5% 10% 15% 20% 25%
9%
12%
8%
13%
25%
18%
BUSINESS PROCESS MANAGEMENT
Why is end user adoption so challenging?
#SPSurvey
BUSINESS PROCESS MANAGEMENT
Do you need a business strategy?
#SPSurvey
BUSINESS PROCESS MANAGEMENT
Next Question: Training
BUSINESS PROCESS MANAGEMENT
Question
Rate the end user satisfaction with your SharePoint training programs
BUSINESS PROCESS MANAGEMENT
Training?
We don't have a train-ing program
Not satisfied Content/Comfortable Very Satisfied0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
44%
13%
37%
6%
BUSINESS PROCESS MANAGEMENT
44%#SPSurvey
“We don’t have a training program.”
BUSINESS PROCESS MANAGEMENT
Next Question: User Experience
BUSINESS PROCESS MANAGEMENT
Question
Which statement best represents your opinion of the SharePoint user application experience?
BUSINESS PROCESS MANAGEMENT
The user application experience?
Great - no im-provement needed
15%
Somewhat Adequate - Requires In-house design
63%
Inadequate/Need 3rd Party16%
Inadequate - no time/resources to improve
5%
Not Important1%
BUSINESS PROCESS MANAGEMENT
#SPSurvey
15%Great User Experience
63% Somewhat Adequate User Experience
BUSINESS PROCESS MANAGEMENT
Next Question: Applications
BUSINESS PROCESS MANAGEMENT
Question
Which of the following types of add-on package or system are you using / planning to use with your SharePoint implementation?
BUSINESS PROCESS MANAGEMENT
Add-on apps for SharePoint?
Archiving (long-term retention of content)
Security and rights management
Data migration tools
Back-up support
Search/Analytics
Workflow/BPM
0% 10% 20% 30% 40% 50%
18%
24%
26%
30%
30%
43%
Top 6 answers…
BUSINESS PROCESS MANAGEMENT
#1 Workflow / BPM #T2 Search / Analytics #T2 Backup Support
Move it.
Find it.
Saveit.
#SPSurvey
BUSINESS PROCESS MANAGEMENT
Next Question: Cloud
BUSINESS PROCESS MANAGEMENT
Question
Do you have any plans that include SharePoint in the cloud?
BUSINESS PROCESS MANAGEMENT
SharePoint in the Cloud
No Pla
ns
Consid
erin
g Offic
e365
with
Sha
rePoi
nt
Alread
y usin
g Offic
e365
with
Sha
rePoi
nt
Consid
erin
g ho
sted
Share
Point
offe
ring
Alread
y usin
g ho
sted
Share
Point
offe
ring
Consid
erin
g ot
her C
loud
solu
tions
0%
10%
20%
30%
40%
50%
60%
70% 65%
15%7% 8% 5% 4%
BUSINESS PROCESS MANAGEMENT
#SPSurvey
35%Considering or using Office 365 or hosted SharePoint
BUSINESS PROCESS MANAGEMENT
Question
Of the documents stored and managed within your SharePoint repository, what percentage are used or accessed as part of a broader mission-critical business process?
BUSINESS PROCESS MANAGEMENT
Mission-Critical Documents in SharePoint?
Aug-10 Jan-11Sept-11
None = 11% 8%14%
1-25% = 38% 33%42%
25-50% = 24% 27%22%
50-75% = 18% 23%14%
75-100% = 9% 10%9%
BUSINESS PROCESS MANAGEMENT
23% say over half the documents in
SharePoint are mission critical
#SPSurvey
BUSINESS PROCESS MANAGEMENT
Strategic value of
SharePoint content
Need for SharePoint business strategy?
#spc11
BUSINESS PROCESS MANAGEMENT
Next Question: Data Access
BUSINESS PROCESS MANAGEMENT
Question
How do you expose legacy or other application data to your SharePoint users?
BUSINESS PROCESS MANAGEMENT
Exposing legacy or other applic data?
Other
External data is currently not available
Access all legacy and new data through a single, integrated user interface within SharePoint
Some legacy data is accessed through SharePoint
SharePoint Data is integrated into a different system and pulled by users from that system
Access data through a separate native legacy/application interface
0% 5% 10% 15% 20% 25% 30% 35%
3%
28%
7%
34%
9%
18%
BUSINESS PROCESS MANAGEMENT
#SPSurvey
35%
Access to all or some legacy data through SharePoint
BUSINESS PROCESS MANAGEMENT
Next Question: Most Beneficial
BUSINESS PROCESS MANAGEMENT
Question
Which capability within SharePoint 2010 do you believe has been / will be the most beneficial?
BUSINESS PROCESS MANAGEMENT
Most beneficial capability?
Enhanced social computing tools
New and improved application development experience
Simplify line-of-business application or proprietary system integration
Improved workflow design and deployment
Improved business to IT collaboration with SharePoint Designer 2010 and Visual Studio 2010
Improved content search and navigation across site collection boundaries
Enhanced scalability and storage
Better support for standards
0.0% 5.0% 10.0% 15.0% 20.0% 25.0%
13%
17%
12%
17%
9%
20%
7%
5%
BUSINESS PROCESS MANAGEMENT
#1 Content Search #T2 Workflow Design #T2 App Development
Findit.
Moveit.
Createit.
#SPSurvey
BUSINESS PROCESS MANAGEMENT
Next Question: Process Maturity
BUSINESS PROCESS MANAGEMENT
Question
Describe the level of business process maturity within your SharePoint environment.
BUSINESS PROCESS MANAGEMENT
Business Process Maturity?
Initial Managed Defined Predictable Optimizing0%
5%
10%
15%
20%
25%
30%
35%
40%
45%42%
37%
12%
5% 5%
BUSINESS PROCESS MANAGEMENT
37%
Departmental“No Code” Workflows
#SPSurvey
BUSINESS PROCESS MANAGEMENT
Next Question: Breadth
BUSINESS PROCESS MANAGEMENT
Question
How widespread is the deployment and usage of SharePoint within your organization?
BUSINESS PROCESS MANAGEMENT
How widespread?
0%
10%
20%
30%
40%
50%
60%
70%
3%
12%20%
8%
58%
BUSINESS PROCESS MANAGEMENT
Learn more about BPM / Workflow for SharePoint here….
http://bit.ly/SP_Banking
http://bit.ly/SP_Weapon http://bit.ly/SP_LoanProcess
BUSINESS PROCESS MANAGEMENT
#1 BPM / Workflow Solution
for Microsoft
Recognized BPM Market Leader
3400 Customers Globally
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