Customer Care mit Scrum & Kanban

Customer Care mit Scrum & Kanban.

Timm Peters, etracker

Director Customer Care

Mitglied der Geschäftsleitung

@BarCamp Hamburg 2011

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I‘m here to tell you a story!

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eBay &

das Gefangenendilemma.

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Neues

St. Galler Management-Modell.

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„In the electric world,

change is the only stable factor.“

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Open Marketing & Agile Sales.

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Prozesse, Methoden & Tools.

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Enterprise Marketing Management.

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No Silver Bullet!

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Best of Breed.

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Wasserfall, Scrum & Kanban.

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Einblick:

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Scrum of Scrum of Scrum.

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Business Development, Product

Management, Marketing & Sales,

IT, Support & Consulting.

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Company Owner & Project Owner.

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Task-Kanban-Board.

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Employee Idea System.

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Lessons Learned:

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It‘s Change Management.

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Sales: „I don‘t like Scrum!“

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It‘s Lean Management.

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Performance & Quality.

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Vielen Dank!

Wir sehen uns bei Facebook, XING, Twitter, …

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