View
1.099
Download
0
Category
Preview:
DESCRIPTION
Leaderhip couse on Eduson.tv by Paul King, Wharton,
Citation preview
Dr. Paul King
CEO, Mentor, Executive Coach, Teacher at Wharton Business School
How to become a CeO
And win at work?
Case study from Eduson.tv course
every crisis is
an opportunity for a leader
every crisis is
in opportunity for a leader
Two decades ago I was CEO of a hospital. During
one of my vacations there was an outbreak of
Legionnaires’ disease at my hospital. My assistant
Dan handled the crisis. He consulted the National
Center for Disease Control and organized a press
conference. With less than 5 minutes before the
start of the press conference I decided that Dan
should run it. It was not easy for him, but he
managed. Within a few months Dan became the CEO
of a small hospital. His career progressed very well.
I always say that every crisis is an opportunity for
a leader.
A leader is not
daunted by new ideas
A leader is not
daunted by new ideas
Six years ago a group of young managers of a
European bank came up with “banker in your
pocket”. They proposed using mobile phones for
financial operations and payments. The idea was
brilliant and original; nobody had anything like it at
the time. But the bank didn’t develop the idea. They
missed a great opportunity. If executives had
listened to the young managers, the bank could
have become the leader in this segment.
Learn from lincoln:
leaders don’t give up
learn from lincoln:
leaders don’t give up
It doesn’t matter how badly you fall down; it
matters how quickly you get back up. Abraham
Lincoln lost 9 elections before he was elected
president. Who remembers Lincoln’s 9 failures?
Almost no one. Who remembers Lincoln’s greatness?
Almost everyone. !!!!!
a leader
thinks outside the box
A leader
thinks outside the box
Convenience stores Wawa offered the same
products and services as other convenience
stores. That is, until an employee came up with the
idea of checking and adjusting customers’ tire
pressure. Having correct tire pressure saves gas,
it is ecologically friendly, and prevents auto
accidents. It was not only customers, but also
media who were enthusiastic about it. Leaders
always look at situations from another angle and
create value.
a leader never makes
thoughtless decision
a leader never makes
thoughtless decision
The worst mistake I made was not preparing to fire
an employee. This particular employee was not at
work the day he was to be fired, so a termination
letter was mailed to him. Later I found out he was
on a medical leave after a job-related accident. He
was furious and told one person who told 10 people,
who told another 100, who told a few hundred. The
gossip, which characterized the company was
terrible and merciless, spread. This taught me to
make decisions more carefully.
a leader must be
fair and principled
a leader must be
fair and principled
I recall this day as a most dreadful in my life. In my
clinic a patient died while in the care of a nurse. It
is a complicated story: the family assumed the death
was intentional, a murder. It went to court. I could
have fired the nurse immediately saying: “Get out,
you’ve ruined my business”. But I realized that in
doing so there would be two victims. We helped the
nurse through the ordeal. She was acquitted of all
charges, and became an exemplary employee,
receiving more letters of gratitude from patients
than the other nurses in the clinic.
a leader makes
an unforgettable impression
a leader makes
an unforgettable impression
Make your first impression memorable. You will
never get a second chance to make a first
impression. I will share a secret which is being
used during a job interview. It is the
“receptionist’s trick”. The smart manager will ask
the receptionist how you entered the office and
behaved in the waiting area, while you might have
thought no-one was watching. If your behavior is
viewed as unacceptable, it could impact whether
you are considered.
a leader sets
high standards of quality
a leader sets
high standards of quality
If you deal with clients, think of yourself as a
customer. MNBA, a credit card company, grew from
zero customers to 50 million customers thinking this
way, and eventually sold its business to Bank of
America. They used one trick: phone customer
service representatives looked into a mirror while
talking to customers. It was an approach of looking
from the outside. !!!
a leader sets goals
and achieves them
a leader sets goals
and achieves them
Mike, a Wharton 2010 MBA graduate, believed that
cancer should not define what a person could do.
His dream was to climb Mount Kilimanjaro with a
group of cancer survivors. Mike’s dream bordered
on the impossible, but he felt it was within his
reach. What happened? In July 2012, 17 climbers
made the climb, reached the 19,341 ft. summit, and
raised $230,000 for cancer research. Dream the
impossible, then implement it!
!!
take a course
today!Follow the link bellow!
Recommended