Carlyle: Serving ESL and Non-English Speaking Patrons in the Library

Serving ESL & Non-English Speaking Patrons in the Library

Cate CarlyleALA Editions WebinarApri l 2014

Welcome! Bienvenue! Bienvenido! Benvenuto!...

www.smu.ca

Teaching English as a Second Language (TESL) Centre,

Saint Mary’s University , Halifax NS

Collection

http://www.decoist.com/2012-05-25/creative-tips-for-displaying-collections-with-style/

Take away?

freedigitalphotos.net

http://stewardship.edublogs.org

http://www.radiofreethinker.com

www12.statcan.gc/nhs-enm/2011/as-sa/99-010-x/99-010-x2011001-eng.cfm#a1

www.newyork.com

2.9

1.61.4

1.3

1.11.1

Languages Other Than Eng-lish Spoken at Home

ChineseTagalogVietnameseFrenchGermanKorean

*numbers in millions

https://azgop.org/wp-content/uploads/2013/06/hispanic_american.jpg

www.census.gov/newsroom/releases/archives/educatoin/cb13-143html

Poll #1:

Have you ever had a difficult interaction while serving a user with limited or no English language skills?

*Tip… speaking louder doesn’t help

freedigitalphotos.net

Not a race

freedigitalphotos.net

freedigitalphotos.net

Slow down!

Body language

www.tofugu.com

Garymorland.com

freedigitalphotos.net

Assuming makes an…..

Visual aids are your friend….

show don’t tell.

freedigitalphotos.net

Teamwork

freedigitalphotos.net

Two heads are better than one

Poll #2:

Are you comfortable calling in a colleague during a very difficult transaction?

Seattle Public Libraryhttp://lmnarchitects.com

Tripoli, Libyahttp://www.libya-watanona.com

Balance

Questions?

Wired and connected

http://teresapalooza.blogspot.ca

Looking for a book?

http://www.smu.ca/academic/tesl/search.html

www.tidymom.net

www.salemcitylibrary.org

Built-in focus group

www.homemaidsimple.com

Staff Picks

Break down barriers

http://snomie.com/wp-content/uploads/2011/12/obstacle.jpeg

http://blog.sendblaster.com/2012/07/04/email-marketers-beware-take-care-not-to-offend-your-subscribers/

Poll #3:

Have you learned a few words in different languages that you use with your patrons?

http://en.wikipedia.org/wiki/Women%27s_rights_in_Saudi_Arabia

www.thearticulateceo.typepad.com

IT‘S TIME FOR THE FOODIE PROGRAM IN THE APA RM. HANG WITH YOUR PEEPS

TODAY AT 12! YOU‘RE WELCOME TO BRING

SOMETHING TO NOSH ON. RSVP ASAP AT THE CIRC DESK!

What Not To Do!

The Annual Fall Clean-Up Day will be held on Saturday October the 20th from 9:00 a.m. to 3:30 p.m. at the Anyplace Township Dump.Garbage must be brought in pick-up trucks or cars. No hazardous

materials will be accepted at this time. All garbage must be

unloaded by hand.Organize your garbage with wood on top, then metal objects, then tires on the bottom. This dump is

open to Anyplace Township Residents only.

Dumping charges will be $10 per vehicle.

Annual Fall Clean-Up Day

Residents Only

Date: Saturday, October 20, 2013

Time: 9:00 A.M. to 3:30 P.M.Place: Anyplace Township

DumpCost: $10 per vehicle

http://www.omafra.gov.on.ca/english/rural/facts/07-049.htm#do

www.division1.ca

Everyone smiles in the same language

Email: cate.carlyle@smu.caStatistics Canada :http://www12.statcan.gc.ca/nhs-enm/2011/as-sa/99-010-x/99-00-010-x2011001-eng.cfm#a1

US Census Bureau:http://www.census.gov/newsroom/releases/archives/education/cb13-143.html

Pinterest: http://www.pinterest.com/tesllibrary/

Clear writing: http://www.omafra.gov.on.ca/english/rural/facts/07-049.htm

Body language:http://www.usingenglish.com/articles/speak-english-with-body-language.html

http://www.amanet.org/training/articles/Multicultural-Communication-Tips.aspx

Questions?