Behaviour: Biggest Asset and Biggest Risk

1© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Just because projects are serious doesn’t mean we can’t have fun!

Why Behaviour can be your Biggest Asset and your Biggest Risk

Arthur ShelleyPMI Melbourne Chapter: 25 October, 2011

2

Why is behaviour important to your business?

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

VisioningFuturing

ObservingMentoring

CoachingDecision making

Listening

Risk taking Communicating

Networked IntelligenceStrategic Navigation

Inspiring

Collaborating

Brand ResonanceDeep Design

Trusting

Trustworthy

Aggression Thinking

Knowledge Sharing

Passion

Persistence Self Awareness

Social Awareness

ReciprocityEnthusiasm

HumilityChallenging

Innovative

Risk Awareness

Curiosity

Change IntegrationAdvocacy

Saying NO!Saying YES!

Self Development

PartneringDrives Outcomes

EngagingConfidenceInvesting

3

So why don’t we actively manage behaviour to be more effective?

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

MentoringCoaching

ListeningCollaborating TrustingReciprocity

Enthusiasm Risk AwarenessEncourage Curiosity

Self/professional Development

Don’t want to upset people!

Socially difficult to discussStressful to communicate

Conflict averse

Hidden Elephant in the room

Lack of persistenceWould only create more issues

“Leopard doesn’t change their spots anyway Politically incorrect“They just wouldn’t get it”

Lack of leadership Not trying!

Just don’t know where to start!ReflectObservePlanApplyReflect Developing a constructive open and emergent culture

4© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Conversations that Matter

5© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

LionAggressive Command and ControlTerritorialCharismatic or ego-drivenLeads by fear

Zoo Leadership Styles

6© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

EagleInspirational Above the mireGreat long range visionRapid action on opportunitiesGreat instinctStrategicLeads strategically with vision

Zoo Leadership Styles

7© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

HyenaDecision makingAction orientationDelivery under pressureInnovative sourcing and

application of resourcesLeads output generation

Zoo Leadership Styles

8© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Unicorn“Perfect”Grip on reality?Reliability?Think they lead everyone

Zoo Leadership Styles

9© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

BeeCollaborativeAssumes specific roleEverything for the hiveLeads teamwork

Zoo Leadership Styles

10© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

GibbonSocial leadershipMorale and enthusiasmRelationships and cultureDefuse tensionLeads social capital

Zoo Leadership Styles

11© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Choose your animal appropriatelyBehaviour is YOUR choice

The more versatile you can be and the better you understand and relate to others, the more successful you will be.

12

Reflection: Behavioural Profiling

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

• Select 5 characters you like most about your Boss• Select 5 characters your like least about your Boss• Discuss strengths and weakness of this profile

??

? ? ? ?? ? ? ?

13

Relationships and Performance

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

14© Arthur Shelley 2009 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Behavioural diversity and Matching

15© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Zoo Metaphor for team buildingTeam dynamics assessmentWhat does your team look like?Do you have the right balance of behaviours to deliver?

16© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Zoo Role Play: Cards exercise

1. Set out a role play sequence

2. Think about the behavioural characteristics

3. Write the most probable interaction

4. Write at least two alternative outcomes

5. Write a title which reflects each outcome

6. Act out the role play with your partner

– Think about body language and tone

– What most impacted the (un)desired outcome

– What can be learnt from your mini-play?

!

?

?

?

17© Arthur Shelley 2009 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Conversation?Ideas?

Thoughts?

Challenges?

Heckles?Your ProjectGAME?

18© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

18

Contact

Arthur Shelleyarthur@organizationalzoo.com

FREE behavioural profilewww.organizationalzoo.com/profiler

Insights into behaviourswww.organizationalzoo.com/blog www.organizationalzoo.com/Ambassadors

Consulting and mentoringwww.intelligentanswers.com.au

Ph +61 413 047 408 @Metaphorage#OrgZoo