Appreciative Inquiry For Legal dept

Team Dynamics

Legal Department 16th August 2006

Cyberview, Cyberjaya

Contents

1. Introduction 1. Introduction

2. Communication and Apprentice 2. Communication and Apprentice

3. Managing Priorities & Expectation 3. Managing Priorities & Expectation

4. Structure Thinking 4. Structure Thinking

6. Living the Values6. Living the Values

5. Appreciative Inquiry 5. Appreciative Inquiry

Ground rules

• One person talk at a time

• Keep confidences

• Participate positively

• Put your mobile phone on silence mode

• No stupid questions

• You can sleep

1. Introduction

• Tell us the word you like most

• Share with us your favorite childhood photos

• Tell us the story behind the object you bring today

• Share with us your best movie

Facilitating The Conclusion

Objects Word Photos Movie

Communication

Apprentice

2. Communication Style

Watch “Apprentice” Episode 8, “A Slice of Heaven,” was all about creating buzz around 7-Eleven's new sandwich, the “P'EatZZa

Clues

• Communication Style – Kinetic/Auditory/Visual

• Body Language• Facial Expression• Tone of Voice• Clarity of Thought• Diplomatic• Receiving Feedback• Giving Feedback

Candidates

SeanLeeCharmaine

Discussion 1Objective Questions

• What images from the video are still with you?

• What words of phrases caught your attention?

• What colours did you see in the video? What sound?

• What scenes are real grabbers?

• Which characters interest you most?

• Who is negative minded? Why?

• Where? How did it influence the group?

• What about the positive minded?

• How good is their feedback? Giving and receiving?

• Who communicate in clarity? How?

• Who has the best listening skills?

Discussion 2Reflective Questions

• Where did the video intrigue you most?• Where did you get pulled in? (in terms of

communication)• Who has the best body language? Why?• Who has the most animated expression?• Who has the most persuasive

communication?

Discussion 3 Interpretive Questions

• What were some of the key points learn?

• What came through to you as very important?

• What did you learn you didn’t know before?

Discussion 4Decisional Questions

• How, specific, did you find the session helpful?

• Which communication skills you want to practice?

MANAGING PRIORITIES AND EXPECTATION

Sharing of Experience

Expectation

• 1. Understand mutual process

• 2. Establish an agreement

• 3. Manage change

• 4. Communicate proactively

• 5. Deliver against the expectations

• 6. Reset expectations if necessary

• 7. Complete the agreement

Priorities

• Negotiate timeline

• Share load (50/50)

• Recommend others

• Realign work

• Negotiate work load

• Plan your week to control your commitment

• Do daily planning

Structural Thinking

Align Your Thinking

Open Minded

• Be open minded - Explorative thinking (PMI or 6 Ways) - You are only human - Parachute

- We are born stubborn

- self organizing pattern

- stereotype

- what we know is truth

Thinking Pattern

PlusMinus (danger or weakness)Interesting

THINK One train of thought only

Open minded/Suspend Judgment

Explorative Thinking

Different perspectivePlus Minus Interesting

PMIIncome taxCat can talk

Post Mortem Ground Rules: - No person attack- One person talk at a time- Be an active participant

Do Well/Do More/Do LessLesson learnt

Post Mortem/Evaluation

Evaluation

Different perspective

Do WellAreas we have done well

Do MoreAreas we need to improve

Do LessAreas we need to avoid or do less

Detail Exploration: 7 Ways

Explorative Thinking

Fact

Positive

CreativeEmotion

Danger

Interesting

Action

Be patient and be a good listener

Bad Temper

Prejudice, Partial Info

Good Listener, Better Decision

TEC

TEC: Target/Explore/Conclusion

Target What is my goal of this conversation? What is my goal of this thinking?Explore What information I need to know more? Have I explore enough?Conclusion What is my conclusion? What is my action plan and timeline?

Focus on the best

Focus on the best – Effective (EOX3):

Objective, Options (5), Operation,

E:OX3

Alternatives Possibilities Choices

Encourage Inputs

Protect and Improve Ideas: Why meetings don’t work

Attack 20% defect

Improve defect

Use 7 Ways or PMI

Fact and Thinking

ThinkingFact

Fact

School/ Black & White

Real Life/Grey Area

Consider All Factory: CAF

Consequences and Sequel

Now Short Term Long Term

Other People

Other People

Supplier You Customer

Subordinate Colleague Other Dept Supervisor CEO

Information

I nformation FO (information we need)

FI (information we have)

APPRECIATIVE INQUIRY

Strength Based Approach

AI

Discover

Dream

Design

Define

Deliver

Video 13 Minutes

Discover

How Are You Doing?

1.  In the past one year, what are you proud of, what have you accomplished, and what are you doing that works?

2. What contributed to those successes? What caused those things to work?

3.Now think beyond your work in Pfizer and as a member of a greater community, what achievements, accomplishments, or activities are you proud of?

Discover Phase

How have you changed?

4. Thing about yourself at the beginning of the year and the person you are today. How have you changed?

DREAM PHASE

Becoming even more effective.

5.  To make yourself even more effective in the future, what do you want to continue to do, do more of, do better, or do differently?

DESIGN PHASE

6. Of all the items listed and described above, which are the ones you are inspired to act on in near future?

Delivery Phase

7. Chart out an action plan with actions and deadline. Regular check on your progress. Share them with your colleague.

LIVING THE PFIZER VALUES

From Passive to Active Participants

Build the team

How do we help each other to live the values of Pfizer?

Integrity, Leadership, Innovation, Performance, Teamwork, Customer Focus, Respect for People and Community.

Contemporary Work

ComplexComplex ChangeChange CompetitiveCompetitive

Challenge: Grow with the TeamChallenge: Grow with the Team

Character and brand building

Work Harmoniously

Prepare for new possibilities

Video

Manpower: Modern Work

Modern World of Working

Team values

Teamwork

Innovation

Performance

Integrity

Team Values

Respect for People

Customer Focus

Leadership

Quality

Community

Test

7. Summary

Sharing

InterestingAction Plan

Team Work: Maksim Exodus