View
2.195
Download
1
Category
Tags:
Preview:
DESCRIPTION
Citation preview
Internet Retail Expo 2012Internet Retail Expo 2012
“ “Online Retail Payment Fraud & Risk Management”Online Retail Payment Fraud & Risk Management”
Dipti Rajpalwww.ebsrms.com
Risk Management Solution
Fraud Affects all Merchants
Online credit card fraud is $8.53 billion Industry.
4% of Revenue lost due to frauds
Percentage of accepted orders which are later determined to be fraudulent is approximately 2.5% for domestic & 4.7% for intl. orders
Less than 5% of the Merchants have effective Fraud prevention in place
Merchants rejected intl. orders nearly three times higher than domestic orders
Internet Retail Expo 2012Internet Retail Expo 2012
How do fraudsters obtain consumer Information?
Unsecured servers & databases Unknown log files Unsecured websites & shopping carts Employee misconduct Phishing Emails
Internet Retail Expo 2012Internet Retail Expo 2012
Common Online Fraud Prevention Tools Can Fall
Short
CVC/CVV – Card Verification Value/Code AVS – Not accurate and N/A in India 3D Secure(VBV/MCSC) offers limited
coverage IP address – can be spoofed easily
Internet Retail Expo 2012Internet Retail Expo 2012
Chargeback Types
No cardholder authorization Goods not shipped/service not rendered Goods not as described/defective Duplicate processing chargebacks
Internet Retail Expo 2012Internet Retail Expo 2012
Threats for Online Retail Merchants
Loss of Merchandise
Potential termination of merchant a/c due to Excessive Chargeback Brand damage/Reputation Fines from Visa/ MasterCard / Acquiring banks Currency conversion risks Other Operation/ Review costs
Internet Retail Expo 2012Internet Retail Expo 2012
Preventive Measures for Stopping Fraud
Bulk orders from same customer High value transaction Velocity checks Multiple retries Negative/positive customer list New technologies: Device Identification, Nexus, Proxy detector etc.
Internet Retail Expo 2012Internet Retail Expo 2012
Guidelines for winning more Chargebacks
Strong refund policy Crisp & clear Terms of service Delivery schedule and terms Email confirmation – After transaction & during Delivery confirmation Shipment Tracking/Reference by email (must retain copy in server)
Internet Retail Expo 2012Internet Retail Expo 2012
Overview- What We Do
Forensic Client Device Identification
1000+ Rules and Algorithms
User-defined Risk Models
Velocity Checks
Negative & Positive Database - IP Ranges, Chargebacks, Carders, Hackers, Bots
Nexus - Maps fraudulent Patterns in transactions
Customizable Reports
Internet Retail Expo 2012Internet Retail Expo 2012
abuse
X Name: Mary PoppinsEmail:pop25@gmail.com123 Las vegas blvdLas Vegas, NV702-534-7698IP:206.45.95.01Geoloc: Nevadacc: 4563296511117777
X abuse
Name: Abraham Zakariaemail: az@chase.com615 E. 35th StNew york, ny212-365-7878IP:94.115.85.10Geoloc: New yorkCc: 5125189074381930
abuse
XName: Aaron Wall email: a243@yahoo.com8 Hollyoke AveMinneapolis, MN 320-698-8354IP:72.138.11.9Geoloc: MinnesotaCc: 4123234534568759
suspect
suspect
??
Fraud Management with Device Identification
Screen Shots – Device Screen Shots – Device IDID
AVSBlocklist
Velocity Checks
DeviceInformatio
n
How EBS Fraud Prevention works?F
raud Filters
GOOD
SUSPECT
FRAUD
TRANSACTIONS
Nexus
Internet Retail Expo 2012Internet Retail Expo 2012
NexusNexus
Internet Retail Expo 2012Internet Retail Expo 2012
Risk Management Solution
Visit us @ EBS Counter
Free Chargeback Guide!
dipti@ebs.in
“Fraudsters know you, Now you will know them Better”
Thank you
Internet Retail Expo 2012Internet Retail Expo 2012
Risk Management Solution
Visit us @ EBS Counter
Free Chargeback Guide!
dipti@ebs.in
“Fraudsters know you, Now you will know them Better”
Thank you
Internet Retail Expo 2012Internet Retail Expo 2012
Recommended