Curious case of customer experience in banks

10 Reasons why Banks struggle to

deliver excellent Customer

experience

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1. Extreme product centricity

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2. Competing products with separate sales teams

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3. Channels and branches under

separate heads makes integration difficult

4. Lack of differentiation in products

pushes employees to confuse customers

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5. Lack of transparency as a culture

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6. Employee attrition

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7. Disintegrated technologies and systems

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8. Disengaged customers

Marketing Retail CorporateCustomer experience

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9. Customer experience as a separate department, with limited powers

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10. Central bank regulations make it difficult to experiment

Would you like to overcome any of these challenges?

Get in touch with us at info@leadonconsultant.com to know more about it.

URL – www.leadonconsultants.com