Your CITGO Lubricants Connections...Todd McLemore Product Manager, Automotive and Small Engine...

Your CITGO®

LubricantsConnections

2014

Your CITGO Lubricants Connections 22

At CITGO Petroleum Corporation, we’ve always believed that great customer service is an integral part of any business plan. In fact, you are our most important customer.

It’s imperative that you remain informed and knowledgeable of whom to contact for your various needs. So, we’ve put together this guide to connect you with the right resource and give you the answers you need to stay competitive and succeed.

Management Team ...................................................................... pg. 2Product and Brand Managers ................................................... pg. 3Retail/Private Label and National Account Managers .......... pg. 3Installed Sales .............................................................................. pg. 3East Region .................................................................................... pg. 4West Region .................................................................................. pg. 4Business Services and Order Management ............................ pg. 5Customer Service ......................................................................... pg. 6Answer Line .................................................................................. pg. 6Brand Development ..................................................................... pg. 6

MANAGEMENT TEAM

Fernando ValeraVice President, Supply and Marketing1-800-32-CITGO, ext. 5530fvalera@citgo.com

Karl SchmidtGeneral Manager, Petrochemicals and Lubricants1-800-32-CITGO, ext. 4136kschmid@citgo.com

William WallaceGeneral Manager, Supply Chain Management1-800-32-CITGO, ext. 4783Cell: 832-260-6033wwallac@citgo.com

Dave KunkelManager, Business Development1-800-32-CITGO, ext. 4862Cell: 281-536-9525dkunkel@citgo.com

Larry BirchManager, West Region Cell: 918-671-0125lbirch@citgo.com

Tom HineyManager, East Region Cell: 603-770-1741thiney@citgo.com

Scott RiebelManager, Marketing and Customer Service 1-800-32-CITGO, ext. 5964Cell: 281-685-2922sriebel@citgo.com

Phillip ThompsonManager, Retail/Private Label and Direct Sales1-800-32-CITGO, ext. 5454Cell: 918-640-9901pthomps@citgo.com

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PRODUCT AND BRAND MANAGERS

RETAIL/PRIVATE LABEL AND NATIONAL ACCOUNT MANAGERS

Phillip ThompsonManager, Retail/Private Label and Direct Sales1-800-32-CITGO, ext. 5454Cell: 918-640-9901pthomps@citgo.com

Alisha BrumfieldSr. Administrative Assistant 1-800-32-CITGO, ext. 4190Fax: 713-570-5709abrumfi@citgo.com

Mark MinerNational Account Manager1-800-32-CITGO, ext. 4224Cell: 281-685-7174mminer@citgo.com

Ashleigh MitchellRetail/Private Label1-800-32-CITGO, ext. 4893Cell: 281-685-2435amitch2@citgo.com

Erin FieldSr. Retail/Private Label1-800-32-CITGO, ext. 1717Cell: 281-685-8731efield@citgo.com

Stephanie GoodenNational Account Manager1-800-32-CITGO, ext. 4802Cell: 281-796-9402sgooden@citgo.com

Kenneth HughesNational Account Manager1-800-32-CITGO, ext. 4121Cell: 281-797-2731khughes@citgo.com

Paul SeiderNational Account Manager 816-525-7454Cell: 816-820-2220prseide@citgo.com

Kirk NaberRetail/Private Label Sr. Account Manager 913-940-4954knaber@citgo.com

Cassie BouillionRetail/Private Label Account ManagerCell: 832-247-5322cbouill@citgo.com

Stacey SmithRetail/Private Label Account Manager1-800-32-CITGO, ext. 4991Cell: 713-557-1452ssmit13@citgo.com

INSTALLED SALES

Contact your Account Manager for more information on the Installed Program.

Don BanisterManager, GEO ProductsCell: 405-826-9158dbanist@citgo.com

Mark BetnerManager, Heavy Duty Products1-800-32-CITGO, ext. 5737Cell: 713-397-3269nbetner@citgo.com

Ben BriseñoManager, Clarion and Industrial Products1-800-32-CITGO, ext. 1699Cell: 713-410-3346babrise@citgo.com

Todd McLemoreProduct Manager, Automotive and Small Engine Products1-800-32-CITGO, ext. 1960Cell: 713-252-2069tmclemo@citgo.com

Steve Rose Manager, Brand Marketing 1-800-32-CITGO, ext. 4343Cell: 832-233-5995srose@citgo.com

Kim Smallwood Product Manager, Grease Products 1-800-32-CITGO, ext. 4879Cell: 281-513-4253ksmallw@citgo.com

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EAST REGION

Tom HineyManagerCell: 603-770-1741thiney@citgo.com

Alexus VonnivongSr. Administrative Assistant1-800-32-CITGO, ext. 5275Cell: 832-482-5257Fax: 713-570-5760bvonni@citgo.com

Mark DuplantisSr. Account Manager985-876-2760Cell: 504-908-2760mduplan@citgo.com

Barbara GoodyearSr. Account Manger413-596-4377Cell: 413-237-6027bgoodye@citgo.com

Larry HajekCaribbean/Central America Regions Sr. Account Manager Technical Service Manager954-389-5510Cell: 305-608-1665lhajek@citgo.com

Bill LeeperSr. Account Manager304-367-1391Cell: 412-951-9650wleeper@citgo.com

John MoseleySr. Account ManagerCell: 501-472-5869jmosele@citgo.com

James PickowitzSr. Account ManagerCell: 505-385-0061jpickow@citgo.com

David RatliffSr. Account ManagerCell: 704-724-8998dratlif@citgo.com

Ruben TerryInstalled Account Manager540-774-1390Cell: 540-520-8935wterry@citgo.com

Scott EyersSr. Account Manager Cell: 828-275-8860reyers@citgo.com

WEST REGION

Larry BirchManager Cell: 918-671-0125lbirch@citgo.com

Alexus VonnivongSr. Administrative Assistant1-800-32-CITGO, ext. 5257Cell: 832-482-5257Fax: 713-570-5760bvonniv@citgo.com

Brent HawkinsSr. Account Manager817-304-6513bhawki1@citgo.com

Bernie Hertan Sr. Account Manager 713-540-7133 bhertan@citgo.com

Steve HochbergerSr. Account Manager763-416-4941Cell: 612-308-9388shochbe@citgo.com

Phil KefferSr. Account Manager916-435-1028Cell: 303-882-6828pkeffer@citgo.com

Rick PlasenciaAccount ManagerCell: 253-301-8968rplasen@citgo.com

Doug RiceSr. Account ManagerCell: 405-203-0829drice@citgo.com

Steve SewellSr. Account Manager734-429-0800Cell: 313-506-6638ssewell@citgo.com

Molly ThompsonSr. Account Manager317-733-3840Cell: 317-379-1932mthomps@citgo.com

Gary TurpinSr. Account ManagerCell: 563-508-6017gturpin@citgo.com

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BUSINESS SERVICES AND ORDER MANAGEMENTPre Shipment Inquiries

John KiserManager, Supply and Business Services1-800-32-CITGO, ext. 4751Cell: 713-689-4156jkiser@citgo.com

Cathy CravyBusiness Services Manager832-486-4281Cell: 281-630-5767ccravy@citgo.com

Monica DanielsRetail/Private Label Customers 1-800-432-4846, option 1 Fax: 713-570-5431retail@citgo.com

Patricia Davis East/West Region Customers East Region - 1-800-331-4068, option 1West Region - 1-800-495-0007, option 1 Fax: 713-570-5436 ordermanagement@citgo.com

Francie BraddockInternational Customers1-800-32-CITGO, ext. 4152Fax: 713-570-5435lubeint@citgo.com

Iris MeeceRetail/Private Label Customers1-800-432-4846, option 1 Fax: 713-570-5431retail@citgo.com

Lynette RedeauxEast/West Region CustomersEast Region - 1-800-331-4068, option 1West Region - 1-800-495-0007, option 1 Fax: 713-570-5436ordermanagement@citgo.com

Judi Smith-GarlockDirect Sales Customers1-800-225-5319, option 1 Fax: 713-570-5433dirsale@citgo.com

Rodney SkinnerRetail/Private Label Customers1-800-432-4846, option 1 Fax: 713-570-5431retail@citgo.com

David Thomas East/West Region Customers East Region - 1-800-331-4068, option 1West Region - 1-800-495-0007, option 1 Fax: 713-570-5436 ordermanagement@citgo.com

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BRAND DEVELOPMENT

Brian Reeves Lubricants Marketing Program Development Manager 1-800-32-CITGO, ext. 4886Cell: 832-693-4821 breeve1@citgo.com

Jennifer CardilloLubricants Communications Manager1-800-32-CITGO, ext. 4738Cell: 281-630-0209jstanle@citgo.com

Tina WatsonLubricants Marketing Coordinator1-800-32-CITGO, ext. 4449Cell: 281-460-1658 Fax: 713-570-5695awatson@citgo.com

CUSTOMER SERVICEPost Shipment Inquiries

Fernando DiazCustomer Service Manager832-486-4141Fax: 713-570-5432fdiaz@citgo.comlubssrvc@citgo.com

Lachelle EstesEast/West Region CustomersDirect Sales and National Account Customers1-800-495-0007, option 2 (West Region)1-800-331-4068, option 2 (East Region)1-800-225-5319, option 2 (Direct Sales)1-800-554-4075, option 2 (National Accounts) Fax: 713-570-5432lubssrvc@citgo.com

Alison Webb ChavezRetail/Private Label Customers1-800-432-4846, option 2 Fax: 713-570-5432lubssrvc@citgo.com

Tarisa BusbyLubeAlert HD, GEO and SP Customers1-888-443-5708 (LubeAlert)Fax: 713-570-5380hdlubes@citgo.comgeolubes@citgo.comsplubes@citgo.com

ANSWER LINE

Product Helpline1-800-248-4684help@clarionlubricants.comlubeshelp@citgo.comhelp@mystiklubricants.com Fax: 713-570-5665

LubeAlert Helpline1-888-443-5708Fax: 713-570-5380hdlubes@citgo.comgeolubes@citgo.comsplubes@citgo.com