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www.idc.com
Portal Plans in Nordic Enterprises
April 26, 2006
Per Andersen Managing Director
IDC Nordic
Communication in Denmark –Traditional mail (person-to-person)Communication in Denmark –Traditional mail (person-to-person)
0
200
400
600
800
1,000
1,200
1,400
1,600
1860
1880
1900
1920
1940
1960
1980
2000
2002
2004
(Year)
(Mio
. m
ails
)
Communication in Denmark –Email (person-to-person)Communication in Denmark –Email (person-to-person)
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
1860
1880
1900
1920
1940
1960
1980
1995
2002
2004
(Year)
(Mio
. m
ails
)
Mails
Internet Users in Medium/Large Companies, Denmark (000)Internet Users in Medium/Large Companies, Denmark (000)
Source: IDC ICMM 2005
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2001 2002 2003 2004 2005 2006 2007
(Year)
Brugere
Arbejdsstyrke
Internet Users in Small CompaniesDenmark (000)Internet Users in Small CompaniesDenmark (000)
Source: IDC ICMM 2005
0
200
400
600
800
1,000
1,200
2001 2002 2003 2004 2005 2006 2007
(Year)
Brugere
Arbejdsstyrke
Web has changes: Access to informationWeb has changes: Access to information
Expectations to information has changed dramatically:
“I expect to find all information online (private, business, internal)
“I expect information to be correct” “I want to use the Web for
communication”
Web has changed: TimeWeb has changed: Time
”New information” has a new meaning News real time Response immediately Changes has immediate impact
Enterprise Information PortalsEnterprise Information Portals
EIP integrate access to information and applications and presents it to the user in a useful format.
Characteristics Role-based or rule-based Collaborative functionality Content search Assess to both unstructured and structured data Business process management
Portal StatusPortal Status
We have a portal (52.8%)
We do not have a portal but going to
implement one within 12 months
(6.8%)
We do not have a portal and we are not planning any within 12 months
(40.4%)
Source: Portalization Survey,IDC Nordic, December, 2005
Portal Status by CountryPortal Status by Country
0 20 40 60 80 100
Finland
Denmark
Norway
Sweden
We do not have a portal and we are not planning any within 12 months
We do not have a portal but going to implement one within 12 months
We have a portal
Source: Portalization Survey,IDC Nordic, December, 2005
Portal Status by Size of CompanyPortal Status by Size of Company
0 20 40 60 80 100
2000+
1000-1999
500-999
250-499
< 250
We do not have a portal and we are not planning any within 12 months
We do not have a portal but going to implement one within 12 months
We have a portal
Source: Portalization Survey,IDC Nordic, December, 2005
Functionality of PortalFunctionality of Portal
Interactive enterprise portal for employees, customers and
partners (31.4%)
Individual portal for each group of
employees (19.2%)
Two-way communication through portal
(30.5%)
One-way publishing of information
(18.9%)
Source: Portalization Survey,IDC Nordic, December, 2005
Functionality of Portal by CountryFunctionality of Portal by Country
0 20 40 60 80 100
Finland
Denmark
Norway
Sweden
One-way publishing of information
Two-way communication through portal
Individual portal for each group of employees
Interactive enterprise portal for employees, customers and partners
Source: Portalization Survey,IDC Nordic, December, 2005
Most Important IT Issues Supporting Business NeedsMost Important IT Issues Supporting Business Needs
0% 5% 10% 15% 20% 25%
Lower application costs
Single logon
Real time decision making
Faster implementation of applications
Improved consistency in information
Lower infrastructure costs
More flexible applications
Improve security
Better access to information
Better communication andcollaboration
Source: Portalization Survey,IDC Nordic, December, 2005
How Important are Portals?How Important are Portals?
Source: Nordic Enterprise Survey,IDC Nordic, 2005, n = 600
4,78
3,72
4,32
3,44
3
3,53
3,57
3,22
3,07
2,07
3,45
0 1 2 3 4 5 6
FM
HRM
CRM
SCM
SRM
Industry specific
Internal portals
External portals
BI-tools
Mobile access
RFID Please indicate on the scale below, how important the following enterprise solutions are to your company's success? The scale is from 1 = not at all important to 6= very important.
Benefits From Portal ProjectsBenefits From Portal Projects
0% 10% 20% 30% 40% 50%
Real time decision making
Improved decisions
Leverage existing businessapplications
Reduce operational costs
Improved productivity
Simplify infrastructure
Improved consistency in information
Better communication andcollaboration
Better access to information
Expectations
Achieved Source: Portalization Survey,IDC Nordic, December, 2005
Key Barriers for Portal ImplementationsKey Barriers for Portal Implementations
0% 5% 10% 15% 20%
Often runs significantly over time andbudget
Often runs into 'one vendor only'barriers
Security
Do not leverage on existingapplications and business logic
No Need
Technical problems
Requires highly skilled developers
Budget constraints
Very time consuming
Users & organisation
Source: Portalization Survey,IDC Nordic, December, 2005
Use of Portal ServersUse of Portal Servers
Other (38.7%)
Notes/Domino (5.7%)
Oracle Application Server (5.7%)
IBM Websphere Portal Server
(9.6%)
SAP Enterprise Portal (11.3%)
Microsoft Sharepoint Portal Server (29.1%)
Source: Portalization Survey,IDC Nordic, December, 2005
Plans for Changing Portal ServerPlans for Changing Portal Server
Don't know (14.0%)
No (23.2%)
Yes (62.9%)
Source: Portalization Survey,IDC Nordic, December, 2005
Using Solution Templates or PortletsUsing Solution Templates or Portlets
Source: Portalization Survey,IDC Nordic, December, 2005
0 20 40 60 80 100
Finland
Denmark
Norway
Sweden
YesNoDon't know
Overflow ?Overflow ?
…My ancestors were printers in Amsterdam from 1510 or so until 1750 and during that entire time, they did not have to learn anything new.
Peter Drucker – Business 2.0 8/8/00
The amount of information available today is doubling every five years, and corporate America is able to keep up with, and use, less than 7% of the information it produces.
The Economist
ProductProduct
ServiceService
KnowledgeKnowledge
Product: Function and featuresManagement: QualityCorporation: EfficiencyPersonal: Work relief
Product: Customer serviceManagement: Customer sat.Corporation: Marketing & brandPersonal: Status symbols
Product: Time & product to marketManagement: Human resourcesCorporation: Creativity & KnowledgePersonal: Identity
The Competitive EdgeThe Competitive Edge
Too much information
Missing and incomplete information
Wrong information
Old information
Information DisastersInformation Disasters
Reasons for Information GapsReasons for Information Gaps
Failure to find information because of Sources not available “The invisible intranet” Poor queries Poor interaction with system
Leading to Poor decisions Duplicated efforts Lost sales Lost productivity (knowledge workers spend 15-25% of
their time on finding information)
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