Workshop 3 nupur takwale

Design for Policy in MOJ

Adaptable

Affordable

Usable

A Background to Policy Design in MOJ

As with all Departments, MOJ has a

complex range of stakeholders and

users. How do we best serve them?

(1) Digital Capability Project

(2) Service Design in Policy

Start with the user.

MOJ

Why do we start with the user?

Service Design

Service Design is a useful tool, it

helps you visualise what the

current service works like in reality

and understand how to make that

service simpler.

Journey, process

mapping

Personas

Ethnographic research

Scenario planning

Rapid prototyping

Co-creation

Discovery workshops

A B testing Usability

testing

Guerilla research

Multivariate testing

Paper prototypingDecision trees

Cluster analysis

Case study

Lessons Learnt

Invest your time wisely

Making it simple is hard

Collaborate

Thanks

emma.gasson@digital.justice.gov.uk

nupur.takwale@digital.justice.gov.uk