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Workplace and School: Multi-generational
Similarities & Differences
. . . with Effective Neuro-science Based Strategies
© Dr. Rita Brodnax
Blessed is the generation in which the old listen to the young;
and doubly blessed, is the generation in which the young listen to the old.
• I’ve just accessed your school records. You have a lot of nerve complaining about my grades!
(70-90) I write a memo, send a letter,
call a meeting …(15-34) I send a text message or, replay online, connect to
social networking site. Did you really just leave me a voice message?
How do I
communicate?
(51-69) I write a memo, use
phone, set up a meeting …
(35-50) What are memos? I
send an email or instant message,
search online, meet virtually …
Haydn Shaw: Sticking Points Technique
Some thoughts … • Before you go and
criticize the younger generation, just remember who raised them.
Today’s Conceptual Journey …
1. Big ViewWhy WE are important to our species
2. Some Neuroscience
Basics
3. Why We
Work(Research Based)
4. Generation Similarities Differences
Over-Done Strengths Are Weaknesses
5.Neuroscience
Based Strategies
Generational Characteristics & EffectivenessPatterns, Cause & Effect, and Interdependence
Gnats, Hummingbirds & Human Beings
• Gnats• Hummingbirds
1. Why WE are REALLY REALLY REALLY important to our species
2. Neuro-science Basics Across Generations …
Faulty Wiring, Thinking: More Reactive than Proactive
Focus More on Short Term than Mid or Long Term
Motivational Crowding Out Not two equal incentives, and it alters the focus.
Penalty (Moral Decision) to Price (Financial Decision)
Shift: Dominance of Right and/or Left BrainWhole-to-Parts Parts-to-Whole
Tony Buzan
13
RIGHT & LEFT HEMISPHERE Interdependent Roles
The Brain processes parts and wholes simultaneously. People have enormous difficulty when either parts or wholes are overlooked. (The Creative Brain. Ned Herrmann)
Tony Buzan
• GI Veterans – Traditionalists 1925 to 1945Age in 2015: 70-90 Years Old
• Baby Boomers 1946 to 1964Age in 2015: 51-69 Years Old
• Generation X - Gen Xers1965 to 1980Age in 2015: 35-50 Years Old
• Generation Y – Millennials 1981 – 2000Age in 2015: 15-34 Years Old • Generation Z 2001 to 2010 5-14 Years Old
Generational Shift to Right
Hemisphere Dominance?
Why?
WORK: Foundational Approaches1776 Adam Smith: View of Humans & Work
• Wage Only Motivation & Main Incentive for Work
- Mundane Work OK, Nothing “Human” Is Lost - Basic Structure: Wage & Relentless Monitoring
• Stories of Luke (p. 12-14), Ben & Cory (p. 15), and Carlotta (p. 18) and JOB Crafting
• 21st Century: Brain = Learning Marvel
3. Why We Work by Barry Schwartz
Satisfied Workers are Engaged Workers
[Students too …]
1. Challenging: Stretches Comfort Zone, Uses Current Skills, Requires Learning, Can Develop as a Worker and Person
2. Has a Degree of Autonomy and Discretion
3. Is Meaningful & Significant: “Aim” of Work Is Valuable, Makes a Difference in the World, Opinion Counts
4. Is Varied, Engaging, Fulfilling and Somewhat Enjoyable
5. Provides Social Connections
4. Generational Similarities and Differences Over-Done Strengths Are Weaknesses
Connecting Generations … Shaped by Our TimesTitanium Rule: Do unto others keeping their preferences in mind. (Raines)
Generational Perspective Compelling Messages of Their Formative EraWW II ~GI Veterans1925-1945 Now 70-90 Yrs. Old3% of Workforce
Outlook …Work Ethic …View of Authority …Leadership by …Relationships … Perspective …
……………
Baby Boomer 1946-1964 Now 51-69 Yrs. Old 37% of WorkforceGeneration X1965-1980 Now 35-50 Yrs. Old22% of WorkforceGen Y~Millennials 1981—2000 Now 15-34 Yrs. Old38% of Workforce
The Values & Influence Assessment Titanium Rule: Do unto others keeping their preferences in mind. (Raines)
Values Area WW II GI Vets1925-1945
70-90 Yrs. Old3% of Workforce
Baby Boomer1946-1964
51-69 Yrs. Old37% of Workforce
Generation X1965-1980
35-50 Yrs. Old22% of Workforce
Gen Y Millennials 1981—2000
15-34 Yrs. Old38% of Workforce
Communication
Work Environment
Leader
Turn-Offs
Sticking Points by Haydn Shaw
How to get 4 generations working together in the 12 places they come
apart
12 Places They Come ApartCommunication Fun at Work PoliciesDecision Making Knowledge Transfer RespectDress Code Loyalty TrainingFeedback Meetings Work Ethic
(70-90) I will figure out the hierarchy and find
my place …(15-34)
I will give respect to those who “get it” and will take me
seriously…
How do I think
about respect?
(51-69) I can work my
way up to a problem that gets respect…
(35-50) I will give respect if you prove to me you deserve it …
Haydn Shaw: Sticking Points Technique
(70-90) I work 9-5 and stay late with overtime …
(15-34) It’s a 24/7 world, so I’m leaving at 5:00. I can log on tonight.
Whatdo I think about
work?
(51-69) I work 8-6 and
then take it home…
(35-50) I try to get it all done at work; I’ll take it home if I
have to…
Haydn Shaw: Sticking Points Technique
5. Neuroscience Based Strategiesto Be More Effective with All
1.Vision and Purpose (i.e. Mission Statement, Ultimate Goals and Short, Mid & Long Term Goals)
2. Clear AIM Communicated with a Degree of Job Crafting
3. Hemisphericity: Whole-to-Parts & Parts-to-Whole
4. MINDSET by Carol Dweck: “Improve intelligence not
Prove”
5.Storytelling
6. Effective Critical Thinking Skills and Habits
Importance of Work and LoyaltyDisposable Assets or Valued Member (Tolbize)
• “The perceived importance of work is decreasing both within cohorts as they age and among new workers entering the workforce.” (Tolbize, p. 14)
• Employees perceive “lack of loyalty” from employers and companies …
• Treated as Disposable assets rather than valued members of the organization
TRAINING AND DEVELOPMENTMultiple Modes to Improve Ability and Performance
(MINDSETS by Dweck) (Generational Differences in the Workplace by Anick Tolbize)
Mentoring Job & Leadership Content
Peer Interaction and Feedback One-on-One Coaching
Either in Person, On-line or BothOn-the- job Discussion Groups
COMMUNICATION, Conflict & Respect
• Intergenerational conflicts are often errors of perception … (Tolbize)
• Over communication is the RULE in multigenerational work places
• Be aware of, respect and work within: – Different work styles – Different communication styles
Dealing with QUESTIONS Effectively (Deal)
• Figure out WHY and their thinking behind the question
• Do not assume that they are trying to cause trouble, or are being disrespectful, or are trying to make someone look bad
• Encourage and seek out questions and comments thru consistent practices/strategies
• Seek to understand and look for gems (RB)
Blessed is the generation in which the old listen to the young;
and doubly blessed, is the generation in which the young listen to the old.
We need to remember across generations that there is
as much to learn as there is to teach.
- Gloria Steinem
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