View
1
Download
0
Category
Preview:
Citation preview
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
“WORKING WITH STAKEHOLDERS
DIALOGUE IN WATER CONSERVATION
10 – 13 February, 2014
Amman, Jordan
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Name
Organization, country
Position, project
What are your expectations from this workshop?
In what way are Stakeholder Dialogues important to my work?
INTRODUCTION OF PARTICIPANTS
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
The CLI is an independent non-profit organization based in Potsdam, Germany, and Cape Town, South Africa.
Founded in Berlin September 2005
Our aim is to support stakeholders from the
private sector,
the public sector and
civil society
in creating and implementing collaborative change initiatives for innovative and sustainable solutions to global, local and societal challenges.
What we offer:
Executive Education
Integrated Capacity Development
Leadership Development
Research
Community Building and networking
Collaborative Projects
THE COLLECTIVE LEADERSHIP INSTITUTE
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Our vision is to empower future-oriented people to lead
collectively towards a sustainable future.
Sustainability is a truly global issue. How well we meet that
challenge, success and failure in moving towards a more
sustainable way of living, affects everybody.
We believe in the principle of cooperation and collectively
created solutions – across sectors, institutions, nations, and
cultures.
VISION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
WHAT WE DO
Executive Education
Integrated Capacity
Development
web-based expert
/eLearning community
Capacity
building
Research and Publications
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
CLI ACTIVITIES WORLDWIDE
Latin America 47 Alumni
Africa 484 Alumni
Europe 346 Alumni
Asia 313 Alumni
Mozambik
Nigeria
Benin
Brasilien
Senegal
Ätiopien
Marokko
Tunesien
Lebanon
Dem.Rep.
Kongo
Thailand
Burkina Faso
Südafrika
Peru
Guatemala
Vietnam
Kambodscha Afrika 561 Alumni
Latein Amerika 81 Alumni
Asien 373 Alumni
Deutschland
Indien
Europa 306 Alumni
Ghana
Elfenbeinküste
Kasachstan
Philippines
Note: Statistik von November 2013
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
AGENDA OVERVIEW
Day 1 Introducing Stakeholders Dialogue in Water Conservation.
Good practice examples from Germany and the region.
The concept of Stakeholder Dialogues and its function in
societal change.
Day 2: Understanding the Dialogic Change Model phase 1 as a pragmatic
approach to sucessfully engaging stakeholders and can apply the
principles of the model for building up a platform on water
conservation
Day 3 Understanding how to build commitment by using the Dialogic
Change Model phase 1 + 2 as a pragmatic approach to
successfully plan a stakeholder dialogue platform on water
conservation
Day 4: Understanding key factors for the successful implementation of
stakeholders dialogue by using the Dialogic Change Model and
process quality monitoring.
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
AGENDA
Day 1
M
o
r
n
i
n
g
08.45 Welcome Coffee and Registration
A
f
t
e
r
n
o
o
n
13.00 Lunch
09.00
Welcome of Participants & Introductions
Participants expectations and questions
About the Collective Leadership Institute (CLI)
Program overview
14:00
Recap results from multi-stakeholder event
o Input
Best practice in stakeholder engagement in water
conservation
o Working groups
10:00 – 10:20 Coffee/Tea break 15.00 Coffee break
10.20
Conceptual input: The concept of Stakeholder
Dialogues (SD)
o What are Stakeholder Dialogues?
o Examples of Stakeholder Dialogues
o Why Stakeholder Dialogues?
15.20
Reporting back from the working groups
15:50
Four dimensions of change
o Input and exercise
10:50
Presentation of best practice examples on
stakeholder dialogues in water management in
Germany and Egypt
o Input
o Panel discussion on best practice examples
o Question & answer session with experts
16:45
Check out
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
AGENDA
Day 2
M
o
r
n
i
n
g
09.00 Check-in
A
f
t
e
r
n
o
o
n
13.00 Lunch
09.15
Different forms of Stakeholder Dialogues
o Input
14.00
Exercise on building up a platform on water
conservation – Stakeholder analysis and system
mapping, first engagement process
o Group work
o Reporting back and plenary discussion
10:25 Coffee break
10:45
Appropriate form of a platform on water conservation
in Jordan/Palestinge/Egypt
o Group work (Defining the right platform design)
11:45
Conceptual input: Dialogic Change Model for the
implementation of Stakeholder Dialogues
o Overview over the 4 phases;
o Group reflection on phases
15.30 Coffee break
15.45
Introducing dialogic models: Balanced communication
in “the four action modes”
o Move
o Oppose
o Follow
o Bystand
→ Interactive learning 12:15
Dialogic Change Model
Phase 1: Exploring and Engaging
o Create resonance
o Understand the context
o Build a container for change
17.00 Check out
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
AGENDA
Day 3
M
o
r
n
i
n
g
09.00 Check-In
A
f
t
e
r
n
o
o
n
13.00 Lunch
09.15
Dialogic Change Model Phase 2: Building and
formalizing
o Clarify goals and resources
o Process planning
o Consolidate agreements and establish structures
→ Input
→ Practice examples from the region
(ACWUA/RAED)
14.00
Navigating differences
o Motivation
o Interest
o Rationales of different stakeholder groups
→ Conceptual Input
14:15
Navigating differences: Engagement of different
stakeholder groups
→ Group work
→ Speed-dating
10.30 Coffee break 15.00 Coffee break
10.45
Exercise on participants’ cases – designing result-
oriented processes in Phase 2 (container building &
process architecture)
→ Group work
→ Presentation and review
15.15
Definition of common objective for a water
conservation platform
o Planning the next steps
o Resources, responsibilities & communication
→ Group work
17.15 Check out
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
AGENDA
Day 4
M
o
r
n
i
n
g
9:00 Check-in
A
f
t
e
r
n
o
o
n
13:00 Lunch
09:15
Planning of Stakeholder platform on water
conservation to be continued
10:00
Key factors for successful implementation of
Stakeholder Dialogues
→ Input
14:00
Dialogic Change Model Phase 3: Implementing and
evaluating
o Ensure transparency and communication
o Create results and celebrate successes
o Establish learning mechanisms
→ Input
14:30
Dialogic Change Model Phase 4: Developing further,
replicating or institutionalizing
o Build next level container
o Create management structures
o Establish governance and learning systems
→ Input
10:30 Coffee break / Group Picture
10:50
Process monitoring in Stakeholder Dialogues
→ Group work
→ Reporting back 15:00
Making Stakeholder Dialogues work: The role of self
awareness, system’s awareness, process
competence, and tools
15:15 Workshop feedback
16:00 Check out and closing
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THE CONCEPT OF STAKEHOLDER DIALOGUES
WHAT ARE STAKEHOLDERS?
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Stakeholders are people or institutions that have an interest in a
particular course of development, either as individuals or
representatives of a group
WHAT ARE STAKEHOLDERS?
WHAT ARE STAKEHOLDERS?
• people who influence
decisions,
Picture: Jörg Böthling
WHAT ARE STAKEHOLDERS?
• are key players in
implementation, or
Picture: http://www.constructionweekonline.com/
WHAT ARE STAKEHOLDERS?
• are affected by the
development
Picture: climateandsecurity.org/2013/03/29/syria-in-the-water-conflict-
chronology-list/
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Stakeholder Dialogues are a methodology for designing and
implementing cooperation in complex change processes which
almost always require different interest groups to be included in
order to effectively contribute to sustainable development
The most important feature of Stakeholder Dialogues are structured
conversations around the specific issues identified by
• from different sectors
• with different perspectives and points of view
• with different interests
in order to achieve a common goal, solve a problem
and/or find innovative solutions.
WHAT ARE STAKEHOLDER DIALOGUES?
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Stakeholder Dialogues lead to concrete results that could not
have been achieved otherwise and that can more easily be
implemented because all stakeholders involved experience a
higher degree of ownership.
In high quality Stakeholder Dialogues differences, even
conflicts, hold the potential for innovative solutions and the
achievement of goals that ultimately benefit all.
High quality Stakeholder Dialogues create a climate of trust,
commitment, and collective intelligence.
WHAT ARE STAKEHOLDER DIALOGUES?
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Development of policy papers
Development of sustainability standards
Development of partnerships for conservation (e.g. between
business and communities)
Involvement of private sector in land allocation; making agro-
business work for the poor
Sustainable land use planning and land management
Adaptation to climate change (district and provincial level)
Eco-tourism development
Sustainable forest management
Improving investment and business climate (e.g. national or
provincial public private dialogue)
EXAMPLES OF STAKEHOLDER DIALOGUES
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
WHY STAKEHOLDER DIALOGUES?
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
BENEFITS OF THE STAKEHOLDER DIALOGUE
APPROACH
Quality decisions
Inclusion of diverse input,
perspective and expertise
prepares for facing complex challenges and
enhance process credibility
Conflict
solving
Exposure to different
perspectives enhances or
eases solution-finding also in
conflictive situations
Implemen-tation
Participation develops
ownership and commitment for implementation
Outreach
Broad acceptance of
procedures and outcome of a cooperation
process
Cross-sector cooperation
Seeing the broader picture eases working collaboratively
across organizational
cultures
Innovative solution
SD increase the likelihood of
finding innovative, integrative solutions
Efficiency in resource management; leveraging of innovation potential; risk mitigation,
high quality process outcomes
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THEORIES OF CHANGE
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THE THEORY OF CHANGE
This is how I
believe things
must be done
……
This is how I
believe the
world is…….
This is how I
believe the world
changes/people
change……
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THE THEORY OF CHANGE
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THE THEORY OF CHANGE
You can‘t
force a tree
to grow…
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIMENSIONS OF CHANGE
http://sustainableenergysystemz.com/wp-content/uploads/2012/10/saving-water1.jpg
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIMENSIONS OF CHANGE
Transforming individual consciousness
Self-awareness, personal and spiritual growth
Reflection and contemplation
Individual education
Transformation of mental models and belief systems
Broaden knowledge and competence
Individual skills-development
Individual value-orientation
‘People change by themselves… consciousness determines
the being…‘
Changing behaviour patterns
Broad education
Influencing through information
Influencing through requirements
Setting conditions
Offering incentives
Developing and making available new technologies
Influencing behavior through technology
‘People need to be influenced to change habitual patterns of
behavior…‘
Transforming culture and relationships
Changing dysfunctional collective patterns of thought and
action
Collective reflection
Changing or reviving collective value systems
Promoting reconciliation, inclusion and participation
Interpersonal communication
Awareness of interdependence
Respect and recognition
‘… only as a result of a transformation of collective patterns of
thought and respectful dialogue people will act in a different
way…‘
Changing structures and systems
Reforming regulations
Creating bodies, organizations, institutions
Creating laws
Changing organizational structures
Institutional restructuring
Changing policies
Re-allocating of resources
Developing systems to measure change
‘… structure determines consciousness… and behavior…‘
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DAY 2
UNDERSTANDING THE DIALOGIC CHANGE MODEL
PHASE 1
A PRAGMATIC APPROACH TO SUCCESSFULLY
ENGAGING STAKEHOLDERS
PRINCIPLES OF THE MODEL FOR BUILDING UP A
PLATFORM ON WATER CONSERVATION
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
AGENDA
Day 2
M
o
r
n
i
n
g
09.00 Check-in
A
f
t
e
r
n
o
o
n
13.00 Lunch
09.15
Different forms of Stakeholder Dialogues
o Input
14.00
Exercise on building up a platform on water
conservation – Stakeholder analysis and system
mapping, first engagement process
o Group work
o Reporting back and plenary discussion
10:25 Coffee break
10:45
Appropriate form of a platform on water conservation
in Jordan/Palestinge/Egypt
o Group work (Defining the right platform design)
11:45
Conceptual input: Dialogic Change Model for the
implementation of Stakeholder Dialogues
o Overview over the 4 phases;
o Group reflection on phases
15.30 Coffee break
15.45
Introducing dialogic models: Balanced communication
in “the four action modes”
o Move
o Oppose
o Follow
o Bystand
→ Interactive learning 12:15
Dialogic Change Model
Phase 1: Exploring and Engaging
o Create resonance
o Understand the context
o Build a container for change
17.00 Check out
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
One can broadly distinguish between 2 underlying purposes of
Stakeholder Dialogues:
Stakeholder Dialogues that are geared towards consultation:
• The structured integration of viewpoints, interests and
expertise from different stakeholder
Stakeholder Dialogues that have a stronger focus on
cooperation and joint implementation:
• The cooperation of different stakeholders to achieve an
agreed upon goal
DIFFERENT FORMS OF STAKEHOLDER
DIALOGUES
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
The higher the focus on implementation the higher is the
commitment of the different stakeholders to collaborate and
take over responsibility for results.
The different forms of stakeholder dialogues can take place
at international, regional, national, sub-regional or a local
level.
DIFFERENT FORMS OF STAKEHOLDER
DIALOGUES
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIFFERENT FORMS OF STAKEHOLDER
DIALOGUES
Consultation Collaborative implementation
Stakeholder
consultation
Stakeholder
Dialogue
platform
Stakeholder
initiative
Stakeholder
Implementation
partnership
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIFFERENT FORMS OF STAKEHOLDER DIALOGUES
Consultative Stakeholder Dialogues Singular stakeholder consultation
Sequence of stakeholder consultation
Institutionalized stakeholder
consultation
Stakeholder platform (exchange)
Stakeholder Dialogues focused on
collaboration and implementation
Stakeholder initiatives
Stakeholder platforms (management of
implementation)
Stakeholder partnerships
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
SINGULAR STAKEHOLDER CONSULTATION
Purpose
(suggested)
Getting input for policy development or research
Input for planning processes (e.g. public planning)
exchange of experience
Timeframe 1-3 days
Feature Event/workshop/conference to get input from different
stakeholders
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
SEQUENCE OF STAKEHOLDER
CONSULTATIONS
Purpose
(suggested)
policy development/review
planning review
regular consultation
regular exchange of lessons learnt
• goal: stakeholder recommendations are integrated
into results
Timeframe Several 1-3 day events/meetings/workshops
Feature Consultative stakeholder events leading to a specific
outcome
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
INSTITUTIONALIZED STAKEHOLDER
CONSULTATION
Purpose
(suggested)
institutionalized policy review
institutionalized planning review
stakeholder participation in e.g. public impact
assessment
stakeholder representation follows regulated rules
Time Frame Ongoing, following public planning procedures
Feature Government-led stakeholder consultation embedded in
regulations
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
STAKEHOLDER PLATFORM (EXCHANGE)
Purposed
(suggested)
Regular meetings for e.g. exchange of experience
Development of joint recommendations
Opportunity for networking
Advocacy for joint interest
Time frame Ongoing, taking place for as long as the exchange is relevant,
regular meetings
Feature Visibility as a stakeholder body
Stakeholders represent larger organizations
Often driven by political or economic development agenda
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
STAKEHOLDER INITIATIVE
Purpose
(suggested)
Joint implementation steering
joint responsibility for results
joint decision making and M+E
usually agreed upon governance mechanisms and
steering structure (Steering committee, Executive
Committee)
Time frame Ongoing until solution is found, regular stakeholder
meetings
Feature Cross-sector initiative to solve complex problems, to
develop joint policy and/or standards, or to achieve
jointly agreed-upon objectives (often national, regional
or international in scope)
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
STAKEHOLDER PLATFORM (MANAGEMENT OF
IMPLEMENTATION) VI
Purpose
(suggested)
Voluntary coming together of different stakeholders to
improve management of certain task
Time frame Ongoing as long as joint task is required, regular
stakeholder meetings
Feature Joint management of implementation
Often in the area of management of natural ressources
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
STAKEHOLDER PARTNERSHIP
Purpose
(suggested)
Joint planning and implementation of activities
Joint monitoring of results
Joint responsibility for success
Joint decision-making
Management structures in place
Time frame Temporary according to project agreement, regular
review workshops
Feature • Cross-sector implementation project to achieve
agreed-upon objectives
joint management of implementation
Often PPP/strategic alliances
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Purpose & Form of Stakeholder Dialogues
Please discuss Stakeholder Dialogues that you have experienced:
Was the purpose geared more towards consultation or more
towards cooperation and joint implementation?
Did the form chosen fit the purpose?
What kind of form would you identify as suitable for a
stakeholders dialogue platform on water conservation in your
country (Jordan, Egypt and Palestine)?
Summarize on a flipchart the results of your group discussion.
For reporting back into the plenary: Please share how you identified the
suitable form for a platform on water conservation in your country.
GROUP WORK 2
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THE DIALOGIC CHANGE MODEL
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THE DIALOGIC CHANGE MODEL: IMPLEMENTING
STAKEHOLDER DIALOGUES IN A RESULT-
ORIENTED WAY
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 1: EXPLORING AND ENGAGING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Objectives Understanding the context, the different viewpoints of
stakeholders, engaging them into preparatory
conversations, raising energy for action, building the
case for change
Duration From minimum 2 months for singular Stakeholder Dialogue
events to over a year for Stakeholder Dialogues focusing on
collaboration for implementation
Expected results • Trust among key stakeholders
• Explicit resonance for the dialogic initiative or change
process
• Credibility for implementation
• Participating stakeholders identified
• Context and external influencing factors explored
PHASE 1: OVERVIEW
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Most common
difficulties or
mistakes
• Lack of ownership of key stakeholders due to lack of
involvement in project/initiative design
• Insufficient context analysis
• Neglecting important other actors in the field of operation
• Hurrying into agreements without real commitment of
stakeholder partners (lip-service commitment)
• Actors and participating institutions do not understand the
requirements/cultures and decision-making structures of
the different stakeholder groups well enough
• Insufficient Container building (absence of committed
core group to carry the process)
PHASE 1: OVERVIEW
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 2: BUILDING AND FORMALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Objectives Clarifying goals and commitment, establishing
resources, creating formal agreements, planning
process and joint implementation
Duration From 1 day (workshop) to several months (sequence of
workshops), characterized by meetings/workshops/
conferences with all relevant stakeholders
Expected Results Depending on the form and purpose of the Stakeholder
Dialogue anything that shows commitment and gives
structure to move forward, e.g.
• Agreement to collaborate
• Agreements on implementation procedures
• Formal structures to steer the process (e.g. committees,
expert working groups, etc.)
• Joint assessment of reality
PHASE 2: OVERVIEW
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 2: OVERVIEW
Most common
difficulties or
mistakes
• Rushing into signed agreements and road maps without
proven operational commitment of stakeholder partners
• Absence of joint problem- or situational diagnosis as a basis
for joint process planning
• Process design not jointly agreed on but determined by one
party
• Too much focus on technical/legal/structural issues instead
of on building collaboration and dialogue
• Insufficient taking into account of existing rules, regulations
and procedures
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 3: IMPLEMENTING AND EVALUATING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Objectives Implementing agreed upon or recommended activities,
creating showcases for change, evaluating progress and outcomes
Duration From several months to years, depending on the issue,
characterized by regular review meetings with all relevant
stakeholders
Expected Results Depending on the form and purpose of the Stakeholder
Dialogue and area of implementation:
• Showcases of success
• Achieved milestones
• Project implementation reports
• Public communication and media coverage
• Established monitoring systems
PHASE 3: OVERVIEW
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 3: OVERVIEW
Most common
difficulties or
mistakes
• Uncoordinated implementation (lack of proper process
management)
• Insufficient communication between partners or
implementing stakeholders
• Implementation plans that are too ambitious, instead of
focusing on smaller, achievable successes
• Lack of transparency in the communication and decision-
making process
• Too little focus on maintaining the core group’s commitment
or on keeping participating partners motivated
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 4: DEVELOPING FURTHER, REPLICATING
OR INSTITUTIONALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Objectives Bringing the dialogue to the next level, expanding or
replicating dialogue activities, creating long-lasting
structures for change
Duration Unlimited, depending on issues at stake, purpose and
structure
Expected Results Depending on the form and purpose of the Stakeholder
Dialogue and area of implementation:
• Extending the goal and stakeholder participation
• Institutionalizing a successful dialogue form
• Using the experience gathered in dialogue in another
process
PHASE 4: OVERVIEW
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 4: OVERVIEW
Most common
difficulties or
mistakes
Insufficient adjustment of strategies to a new situation
• Insufficient Container-building for scaling up, replicating or
institutionalizing
• Insufficient attention to the need for institutionalized and
professional management structures
• Insufficient investment into integrating the
goal/content/objectives into stakeholder institutions
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
In groups at your tables, jointly reflect on and discuss the Dialogic
Change Model:
What catches your attention about the model and what
questions arise?
For this excercise it might be helpful to refer to the Dialogic Change
Model as presented on www.stakeholderdialogues.net
REFLECTION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
In groups at your tables, jointly reflect on and discuss the Dialogic
Change Model:
What catches your attention about the model and what
questions arise?
For this excercise it might be helpful to refer to the Dialogic Change
Model as presented on www.stakeholderdialogues.net
REFLECTION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIALOGIC CHANGE MODEL: PHASE 1
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THE DIALOGIC CHANGE MODEL: IMPLEMENTING
STAKEHOLDER DIALOGUES IN A RESULT-
ORIENTED WAY
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 1: EXPLORING AND ENGAGING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Get the system into a conversation with itself: build a pattern of
inspiring and outcome-oriented conversations
Microcosm represents macrocosm
Build a strong “container”: a cross-sector core groups
committed to conducting the stakeholder dialogue
Build relationships: ensure that people get to know each other
formally and informally, ensure that all voices are heard, create
contact, encounter, meeting each other as human beings
Integrate the four dimensions of change as appropriate
PRINCIPLES OF GOOD PROCESS DESIGN: PHASE 1
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Create resonance
Principles:
Promote the idea and test the common ground
Create first resonance and build trust
Identify common goals
Guiding questions:
Who shares the common goal?
Which important stakeholders can support our cause?
What makes our cause attractive for the different actors?
Where is there already energy/willingness for change?
With whom do we need to speak to get generate support?
PHASE 1
EXPLORING AND ENGAGING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Understand the context
Principles:
Conduct a stakeholder analysis (conflict mapping, situation
analysis)
Explore and exchange with potential partners and stakeholders
Clarify different interests and motivation - be aware of potential
areas of conflict
Understand the wider field: research, feasibility studies,
benchmarking…
Integration of capacity building for stakeholders, if needed
PHASE 1
EXPLORING AND ENGAGING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Guiding questions:
Which stakeholders do we need to involve?
Which partners do we need to ensure the success of our case?
Who has influence in the outcome of our initiative, and how can
we influence them?
Are there existing best practices/experiences in similar
situations?
Who do we have to talk to in order to complete our
understanding of the overall system?
What are the potential difficulties?
PHASE 1
EXPLORING AND ENGAGING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Build a good ‘container for change’
Principles:
Generate first structured dialogue, get commitment by the most
important stakeholders
Create a sustainable, open process design (setting) where
people can take ownership of the results and the process
Ensure that the change initiative has ‘high level sponsorship’
and/or patronage
PHASE 1
EXPLORING AND ENGAGING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Guiding questions:
Which actors do we need to at the beginning of the dialogue?
Who are the people who can drive the change?
Which actors represent the larger system?
What setting for the first meeting will enhance stakeholders’
commitment and process ownership?
What needs to be discussed during the first meeting?
What could compel the actors to support the stakeholder-
dialogue’s cause?
PHASE 1
EXPLORING AND ENGAGING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
The term “Container“ refers to the function and relational quality of
an initiating team or core group of interested actors in a
Stakeholder Dialogue.
A good Container exists, if these actors are
• dedicated to the change envisaged,
• emotionally engaged with each other and future possibilities
• committed to initiating and implementing the change jointly
WHAT IS A CONTAINER FOR CHANGE?
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
wider
affected
system involved
stakeholder
system
PHASE 1
BUILDING A CONTAINER FOR CHANGE
broader
Container initial
container
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Phase 1: Exploring and Engaging
Understanding the context and stakeholder analysis
Please jointly decide which project/case you will use:
TASK 1: Stakeholder analysis
TASK 2: Initial process design 60 minutes
5 minutes presentation
GROUP WORK 3
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE1: TOOL FOR STAKEHOLDER ANALYSIS
Influence/Interest Grid for Stakeholder Analysis:
Interest
Lo
w
Hig
h
Low High
Po
wer/
Infl
ue
nc
e
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Interest
Lo
w
Hig
h
Po
wer/
Infl
ue
nc
e
Low High
Do not engage (at
least, not at the
beginning)
If important to
engage, strengthen
their capacity to get
heard
If important to
engage, raise their
interest
Engage
INFLUENCE/INTEREST GRID FOR STAKEHOLDER
ANALYSIS:
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PROCESS DESIGN FOR STAKEHOLDER
ENGAGEMENT
Engagement process in Phase 1
• Interviews as part of
context analysis
• Informal
explorative
conversations
• First meeting
• Regular meetings
• Informal explorative
conversations
• First meeting
• Focus group/
workshop with key
stakeholders
Initial
container
Broader
Container
Involved
stakeholder
system
Wider
affected
system
• Information
• Research
• Benchmarking
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Phase 1: Exploring and Engaging
(Please select a moderator and a reporter at your table)
Take your results from the previous group work and review it (5 min.).Then move on to the tasks below. Discuss in the group and cover as many questions as feasible.
TASK 1: Stakeholder analysis:
Who is the driver of the establishment of a platform on water conservation?
Who are the relevant stakeholders?
What is their relationship with each other (stakeholder landscape, system’s mapping, see fieldguide page 94)?
How does the interest/influence grid look like (see fieldguide page 93)?
Where can you see conflicts arising?
GROUP WORK 3
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
TASK 2: Initial process design:
Based on your conclusions from task 1: Who are the key people to talk to initially?
Who needs to be in the initial container?
Who needs to support the idea (high level sponsorship, broader container)?
How would you get commitment from the people that you wish to have in the “core group/container“?
For your discussions, please take into account the ‘4 dimensions of change’ (see
fieldguide page 74)
30 minutes stakeholder analysis
30 minutes process design
Total of 60 minutes
5 minutes presentation, results on flip chart or pin board
GROUP WORK 3
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Short information about the project/change initiative
Brief summary of stakeholder analysis
Conclusions from stakeholder analysis for the engagement
process
Brief summary process design
REPORT BACK FROM WORKING GROUPS
(5 MINUTES) ALTERNATIVE
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THE 4 ACTION MODES
www.water-technology.net
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
4 ACTION MODES
MOVE
David Kantor, 1995
FOLLOW
BYSTAND
OPPOSE
Advocacy
Inquiry
without movers
there is no direction
without
bystanders
there is no
perspective
without
followers
there is no
completion
without opposers
there is no correction
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DAY 3
UNDERSTANDING HOW TO BUILD COMMITMENT
BY USING THE DIALOGIC CHANGE MODEL
PHASE 1 + 2
A PRAGMATIC APPROACH TO SUCCESSFULLY
PLAN A STAKEHOLDER DIALOGUE PLATFORM ON
WATER CONSERVATION
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
AGENDA
Day 3
M
o
r
n
i
n
g
09.00 Check-In
A
f
t
e
r
n
o
o
n
13.00 Lunch
09.15
Dialogic Change Model Phase 2: Building and
formalizing
o Clarify goals and resources
o Process planning
o Consolidate agreements and establish structures
→ Input
→ Practice examples from the region
(ACWUA/RAED)
14.00
Navigating differences
o Motivation
o Interest
o Rationales of different stakeholder groups
→ Conceptual Input
14:15
Navigating differences: Engagement of different
stakeholder groups
→ Group work
→ Speed-dating
10.30 Coffee break 15.00 Coffee break
10.45
Exercise on participants’ cases – designing result-
oriented processes in Phase 2 (container building &
process architecture)
→ Group work
→ Presentation and review
15.15
Definition of common objective for a water
conservation platform
o Planning the next steps
o Resources, responsibilities & communication
→ Group work
17.15 Check out
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIALOGIC PRACTICES:
4 ACTION MODES - RECAP
MOVE
David Kantor, 1995
FOLLOW
BYSTAND
OPPOSE
Advocacy
Inquiry
without movers
there is no direction
without
bystanders
there is no
perspective
without
followers
there is no
completion
without opposers
there is no correction
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIALOGIC CHANGE MODEL: PHASE 2
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
IMPLEMENTING STAKEHOLDER DIALOGUES IN A
RESULT-ORIENTED WAY
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 2
BUILDING AND FORMALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Keep the common goal clear: remind stakeholders of the larger
issues at stake
Encourage participants to find a common ground
Create expert groups or task forces for content details or
temporarily unresolvable issue, bring results from task forces
back into large group for further consideration
Offer structure: create a handrail for the process (program,
working group instructions, roadmaps, planning) be aware how
relationships and structure (from seating order to power
relationships to mental models) impacts action
PRINCIPLES OF GOOD PROCESS DESIGN:
PHASE 2
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Clarify goals and resources
Principles:
“Going live” with the Stakeholder Dialogue
Create a dialogic setting in which goals can be shaped together:
Enabling stakeholder participants to feel ownership
Clarify level of participation and agree on contributions of the
involved stakeholders
Ensure transparent documentation
Agree on a plan for further dialogue and distribution of tasks
PHASE 2
BUILDING AND FORMALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Guiding questions
Which actors represent the larger system and need to be
included in the dialogue?
How can it be guaranteed that stakeholders feel their views are
being taken seriously?
How can stakeholders be encouraged to develop ownership for
an initiative?
What do we want to achieve with the dialogue?
What resources can each actor bring in?
PHASE 2
BUILDING AND FORMALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Plan the future together
Principles:
Find common ground: Discuss situation analysis and planned
changes together with all stakeholders to develop ownership
among them
Embed a common vision of the future in the participating
stakeholder groups: Allow the space to “invent” the desired
future
Organize meetings and workshops that engage the stakeholders
emotionally to the process
Schedule follow-up meetings
PHASE 2
BUILDING AND FORMALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Guiding questions:
Have we taken enough time for Phase 1?
Are enough stakeholders prepared to shape the future together?
Have we gathered all necessary perspectives and expertise to
shape the future together?
Which type of processes would assist the actors in jointly
shaping the future?
How can we design stakeholder events that enhance
commitment?
PHASE 2
BUILDING AND FORMALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Consolidate agreements and establish structure
Principles:
Consolidate transparent , trustworthy agreements
Create a detailed action plan: assign tasks, apply timing, allocating resources
Decide on form and regularity of internal and external communication and ensure transparent documentation
Agree on implementation structure, procedures, confirm the goals, resources, roles and tasks
Formalize the core group and equip them with a mandate by all stakeholders
Ensure administrative/logistical support for the process from main stakeholders
PHASE 2
BUILDING AND FORMALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Guiding questions:
What support do the participating stakeholders need for the road
ahead?
Which type of agreement is suitable for our specific process?
How can a plan of action be developed, so that all participants
are inclined to support it?
Are roles and responsibilities for the implementation of the
initiative clear?
Have we schedules follow-up meetings to ensure process
reliability?
PHASE 2
BUILDING AND FORMALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
wider
affected
system involved
stakeholder
system
PHASE 1 & 2: BUILDING A CONTAINER FOR
CHANGE
broader
Container initial
container
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
The broader “Container“ is an extension of the the initial container
and composed of people who are willing to support he
Stakeholder Dialogue, get engaged or promote the approach to
more and other actors.
A broader Container exists, if the actors are
• Prepared to actively participate in the Stakeholder Dialogues
• emotionally engaged with future possibilities
• committed to actively contribute to implementing the change
jointly
WHAT IS A BROADER CONTAINER FOR
CHANGE?
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
COMMON GOAL
Common goal visible
Common goal not visible
• Agreements easier
• Win-win solutions possible
• Outcome focus stronger
• Contribution more
important than positioning
• Positioning more
important than
contribution
• Agreements difficult
• Vested interests become
more important
• Power play
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PROCESS DESIGN FOR STAKEHOLDER
ENGAGEMENT
Engagement process in Phase 2
• Stakeholder Dialogue
event or
• stakeholder platform
meeting
• Regular meetings
• Regular meetings
depending on role of
broader container
• Pre-interviews with
key stakeholders
Initial
container
Broader
Container
Involved
stakeholder
system
Wider
affected
system
• Information
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PROCESS DESIGN FOR STAKEHOLDER
ENGAGEMENT
Initial
container Pre-meetings
Broader
Container
Stakeholder
event
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Phase 2: Building and formalizing
Decide in the group what kind of stakeholder dialogue event you
plan.
Please review the checklist for the DCM, Phase 2 (see field guide pages 87-88).
TASK: Please develop an action plan for setting up a platform on water conservation.
EXPECTED RESULTS: An action plan showing the preparation leading up to the establishment
of a platform (taking principles of phase one and two into account)
Draft a roadmap for establishment of a platform
60 minutes
5 minute presentation
GROUP WORK 4
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Reporting back:
In your presentation (maximum 5 minutes) please indicate:
The sequence of actions you plan leading up to the event
reflecting the above objectives?
The rough design of the roadmap (reflecting the above
objectives)
PHASE 2 – GROUP WORK
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
HOW DOES COMMITMENT DEVELOP?
Clarify and show the relevance of an
issue and the possibilities for change
Offer opportunities for co-design and
co-creation
Keep the common goal high and
ensure transparency of process
Foster emotional connection with the
goal and among stakeholders
Allow people to contribute and show
the impact
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
CREATING COMMITMENT
Transparency/Reliability Relevance/benefits
Meaning/Purpose Contribution/Impact
Commitment
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
NAVIGATING DIFFERENCES
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIFFERENCE IN INTEREST:
MOTIVATION FOR STAKEHOLDER DIALOGUES
Public
Sector
Motivation:
Rule of Law Interest in Stakeholder Dialogue
• Opportunity to establish a broader platform to
promote and implement issues for the common
good – i. e. standards, codes of conduct.
• Greater efficiency in the implementation of
governmental (legal) and development services.
Rights-
oriented
Access,
Information,
Stability,
Legitimacy
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIFFERENCE IN INTEREST:
MOTIVATION FOR STAKEHOLDER DIALOGUES
Civil
Society
Motivation:
Ensure social development Interest in Stakeholder
Dialogue
• Influence the private sector and government –
beyond campaigning and charity
• Efficient implementation of social and development
goals
Value-oriented
Reacts to
injustice and
concerns of
overall society,
provokes
attention
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIFFERENCE IN INTEREST:
MOTIVATION FOR STAKEHOLDER DIALOGUES
Private
Sector
Motivation:
Growth Interest in Stakeholder Dialogue
• Gain of reputation
• Implementation of Corporate Social Responsibility
initiatives
• Ensure long-term market share
• Risk mitigation
Profit-oriented
Creative,
productive,
targeted,
fast
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Navigating differences
What is important to you as… (public sector or civil society or
private sector )……. within the framework of a platform on
water conservation?
What is your source of power?
What do others need to take into account when they want to
engage you and keep you engaged in a platform on water
conservation?
EXERCISE
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Building up a platform for water conservation in the
domestic sector:
- Drinking water
- Waste water treatment / re-use
Please, discuss the content of the topics and find a definition on
the topic including the different perspective from each
stakeholder group
Define a common goal for a platform on water conservation on
the national level
Planning the next steps
Resources & responsibilities
PLANNING SESSION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DAY 4
UNDERSTANDING KEY FACTORS FOR THE
SUCCESSFUL IMPLEMENTATION OF
STAKEHOLDERS DIALOGUE:
USING THE DIALOGIC CHANGE MODEL AND
PROCESS QUALITY MONITORING.
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
AGENDA
Day 4
M
o
r
n
i
n
g
9:00 Check-in
A
f
t
e
r
n
o
o
n
13:00 Lunch
09:15
Planning of Stakeholder platform on water
conservation to be continued
10:00
Key factors for successful implementation of
Stakeholder Dialogues
→ Input
14:00
Dialogic Change Model Phase 3: Implementing and
evaluating
o Ensure transparency and communication
o Create results and celebrate successes
o Establish learning mechanisms
→ Input
14:30
Dialogic Change Model Phase 4: Developing further,
replicating or institutionalizing
o Build next level container
o Create management structures
o Establish governance and learning systems
→ Input
10:30 Coffee break / Group Picture
10:50
Process monitoring in Stakeholder Dialogues
→ Group work
→ Reporting back 15:00
Making Stakeholder Dialogues work: The role of self
awareness, system’s awareness, process
competence, and tools
15:15 Workshop feedback
16:00 Check out and closing
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Success factors for Stakeholder Dialogues
Please select a moderator and a reporter at your table.
Please discuss the following question at your table:
From your experiences in Stakeholder Dialogues, conferences, round table meetings, etc.
What are 3 – 5 major success factors for Stakeholder Dialogues?
• What was done to make them come into effect?
What are the 3 – 5 main contributors that can make Stakeholder Dialogues unsuccessful?
Please keep the principles of good dialogue in mind! 30 minutes
2 minute presentation
GROUP WORK 1
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PROCESS MONITORING IN STAKEHOLDER
DIALOGUES
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Activity monitoring:
• Do we do what we have agreed to do?
Results monitoring:
• Have we achieved what we intended to achieve?
Impact monitoring:
• Does our initiative have the wider impact we envisaged?
Process monitoring:
• Is our process management on track? How good is the
quality of our process?
DIFFERENT FORMS OF MONITORING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Jointly agreed or designed: form, sequence, aspects, indicators
Engage and ensure that all stakeholders are involved
Self assessment rather than external assessment (unless jointly
agreed)
Use instruments that can easily be understood by everyone
Make sure that M&E integrates all stakeholder approaches
Differentiate between:
• Monitoring of Stakeholder Dialogue process (e.g. use the
spiral model, spider net, self assessment, outcome mapping)
• Monitoring of results (any applicable monitoring system can
be used)
THE ROLE OF MONITORING IN STAKEHOLDER
DIALOGUES
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
KEY FACTORS FOR STAKEHOLDER DIALOGUES
Leadership/
sponsorship
Delivery/
outcome
orientation
Inclusiveness
Ownership
Credibility
Knowledge
and
competence
Goal and
process
clarity
Cohesion/
Relationship
management
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
CRITICAL SUCCESS FACTORS FOR STAKEHOLDER
COOPERATION
Cohesion/
relationship
management
The CLI works with
a proven process-
monitoring tool to
assess the quality
of stakeholder
cooperation
processes
Goal and
process clarity
Knowledge
and
competence
Credibility
Ownership
Inclusiveness
Delivery/
outcome
orientation
Leadership/
high level
sponsorship
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Process monitoring in Stakeholder Dialogues
Please discuss the following at your table:
• Please use the monitoring tool to assess the Stakeholder
Dialogue around water conservation in your country and
evaluate whether it is cross-sector and interdisciplinary.
• Please draw conclusions for adjustment of your engagement
strategy or planned stakeholder event.
Briefly report on the insights you have gained.
GROUP WORK 6
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIALOGIC CHANGE MODEL: PHASE 3
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
http://media.treehugger.com/assets/images/2011/10/20101105-oasis-tunisia.jpg
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 3
IMPLEMENTING AND EVALUATING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Ensure transparency and communication
Principles:
Implement action plan and evaluate regularly
Stick to agreed procedures and time planning (process
reliability)
Keep all stakeholders involved and sufficiently informed
Ensure continuous communication of progress (quality
communication)
Schedule regular review meetings
PHASE 3
IMPLEMENTING AND EVALUATING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Create results and celebrate success
Principles:
Focus initial implementation where success can best be
harvested
Develop ‚Prototypes’, examples of future broader results (‘Good
practices’) and make them transparent and known
Create positive PR, announce success, collectively celebrate
achievements
PHASE 3
IMPLEMENTING AND EVALUATING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Establish learning mechanisms
Principles:
Allow for feedback/evaluation on a regular basis
Agree on procedures for monitoring and evaluation
Openly discuss failures, but also generate learning from
achievements (‘Learning culture’)
Adjust the implementation strategy if necessary
PHASE 3
IMPLEMENTING AND EVALUATING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 3 OVERVIEW
Experience has shown that, when you ……….
• Ensure coordinated implementation and proper process management
• Invest into sufficient communication between partners and implementing
stakeholders
• Avoid too ambitious implementation plans: focus on small, achievable successes
• Ensure transparency in the communication and decision-making process
• Keep maintaining the core group’s commitment a priority and the participating
partners motivated
....... .......... you will be successful in implementing Phase 3!
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
DIALOGIC CHANGE MODEL: PHASE 4
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
http://www.undp.org/content/dam/egypt/img/Environment/EgyptEnvironment
Digging.jpg/_jcr_content/renditions/cq5dam.web.540.390.jpeg
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THE DIALOGIC CHANGE MODEL: IMPLEMENTING
STAKEHOLDER DIALOGUES IN A RESULT-
ORIENTED WAY
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 4 DEVELOPING FURTHER,
REPLICATING OR INSTITUTIONALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Build the next-level container
Principles:
With success and progress, reconsider strategies and
implementation design
Prepare for scaling-up or replicating
Possibly involve new stakeholders and build a new committed
community of stakeholders
“Take it to the next level”
PHASE 4 DEVELOPING FURTHER, REPLICATING OR
INSTITUTIONALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Create management structures
Principles:
If appropriate to the situation: Develop institutionalized
management and implementation structure to ensure
sustainability
Facilitate project implementation by stakeholders
Ensure sustainability of the results through on-going support and
capacity building
Ensure sufficient degree of continuity regarding the main
supportive stakeholders
PHASE 4 DEVELOPING FURTHER, REPLICATING OR
INSTITUTIONALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Establish governance and learning systems
Principles:
Introduce new adapted learning, governance and management
structures (e.g. councils, steering committees)
Ensure internal regular learning and establish knowledge
management systems
Share learning with outsiders, bring in new expertise
Formalize decision-making process
PHASE 4 DEVELOPING FURTHER, REPLICATING OR INSTITUTIONALIZING
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Objectives Bringing the dialogue to the next level, expanding or
replicating dialogue activities, creating long-lasting
structures for change
Duration Unlimited, depending on issues at stake, purpose and
structure
Expected Results Depending on the form and purpose of the Stakeholder
Dialogue and area of implementation:
• Extending the goal and stakeholder participation
• Institutionalizing a successful dialogue form
• Using the experience gathered in dialogue in another
process
PHASE 4: OVERVIEW
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PHASE 4: OVERVIEW
Experience has shown that, when you ……….
• are willing to adjust to new situations and to adapt your strategy
• Invest into the Container-building to enable scaling up, replication or
institutionalization
• pay attention to the need for institutionalized and professional
management structures
• Make the investment of integrating the goal/content/objectives into
stakeholder institutions
…………….. Your Phase 4 will be successful!
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
PLANNING THE JOINT FUTURE Please choose a moderator and a reporter in your group.
Agree on three ideas on how to network with all the participants after this training.
Identify at least three ideas how each one can function as a multiplier for the Stakeholder Dialogue approach in your work and organisation. Agree on the best ideas per group.
Write up your ideas on the flipchart
30 minutes
WORKING GROUP 6
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
MAKING STAKEHOLDER DIALOGUES WORK
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Self awareness Awareness of ourselves is an essential element in
the implementation of Stakeholder Dialogues.
System awareness An understanding of the system (the field we are
intervening in or operating in) and its dynamic are
crucial for the successful implementation of
Stakeholder Dialogues.
Process competence Process competence is a key success factor for the
design and implementation of Stakeholder
Dialogues.
MULTI-LEVEL SKILLS DEVELOPMENT FOR
STAKEHOLDER DIALOGUES
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
THANK YOU FOR YOUR ATTENTION!
For further information please contact:
http://entire.collectiveleadership.com/
STAKEHOLDERS DIALOGUE IN
WATER CONSERVATION
This project is funded by the European Union's Non-State Actors and
Local Authorities programme for "Strengthening the Capacities of Non-
State Actors - Actions in partner countries (Multi-country)“
Recommended