Webinar: City of Cape Town's SAP BI Adventure · City of Cape Town’s SAP BI Adventure –The...

City of Cape Town’s SAP BI Adventure

–The Audio for this event is being streamed live to your computer.

–To listen, Please connect PC speakers or headphones to your

computer.

–International Toll : +1 (212 )444 0889

–US / CAN Toll Free : +1 (866) 651 8117

–Passcode : 696899

Zimkhita Buwa SAP BI Consultant

Lynn Van Rooyen SAP BI Consultant

TODAY:

Population: 3,7 million

Share of National GDP: 15.9 %

Rateable Properties: 933 608

Employees: 23 579

SAP Users: 19 131

City of Cape Town annual budget 2012/13:

Operating: R24,4 billion (USD 2.82 billion)

Capital: R 5,9 billion (USD 0.68 billion)

City of Cape Town at a Glance

The SAP Journey 2002 - 2012

BO Development

BOE XI3.1 SP3.1

BO Production

BOE XI3.1 SP3.1

Bu

sin

ess

Ob

ject

s

SSM Development

SSM Production

SSM7.5 SP6

Str

ate

gy

Ma

na

gm

nt

SSM7.5 SP6

Current BI Landscape

BI Connector BI Connector

Universe/MDX

BICS/BAPI

Universe/MDX

BICS/BAPI

Source

Systems Source

Systems

BW Development

BW Production

NW7.3 SPS5.0 NW7.30 SPS5.0

Bu

sin

ess

Inte

llig

ence

BI Go-Live

2006 Launch with stations demonstration each

area

Roughly 6 months

Primarily standard content

Limited Areas[Modules (FICA, CCA, PS, HR, MM)]

Business Involvement

Initial Go Live limited

PS and FICA, CO were partially Business Driven

HR and SD where created first then shown to the

business

Post Go Live

Post BI Go Live

Accounts Payable

Accounts Receivable Consumption Data

Real Estate

HR Management

Data

Greater involvement from Business

Identifying the Headache

Activated BI Technical

Content / BI Statistics

Initially activated for BI Admin

Cockpit for monitoring

process chains.

Used it for tracking usage

Front-End and OLAP

Statistics

LOW USER ADOPTION

Identifying the Headache

BI Users = 2754

Average % BI Usage = 22%

Identifying the Headache

User Responses regarding BI:

o Struggle to find reports

o Not intuitive

o Don’t know the Balanced

Scorecard methodology

o “I don’t trust the data!”

o “Those BI Reports are too

slow”

V3.5

V7.0

Measurement

5 Home-made Remedies

Product

Image

Marketing

&

Comms

Product

Endorsement

Product

Quality &

Delivery

Passion

Product Image

Objective: To re-energise the look and

feel of BI page on the portal.

o Scheduled design workshops with

relevant stakeholders to provide input

into proposed structure changes.

Outcome: Slicker Page

o Regrouping and consolidation of Tabs

for easier access.

o Migration of reports into one version

(version 7).

o Renaming of some reports (easier to

identify for end user).

Product Image

Product Image

Product Image

Marketing and Communication

Internal Marketing Drive (ERP Floor).

External Drive: Executive Management

Team

Quarterly Newsletter.

o Awareness for potential new users and

the current BI community.

o Not shy about marketing BI successes!

Communiqué on all changes

o New reports/dashboards

o Modifications to reports

Marketing and Communication

Marketing and Communication

Product Quality and Delivery

“I don’t trust the data”

Streamlining Batch Monitoring

Process.

Admin Cockpit to view

process chain status.

Send out Batch email to functional

analysts and key business

users(communication!!)

Too many aggregates on a cube

Prolonging Batch

Not effective

Aggregates

Broadcasting

Cannot run with batch

Severe performance issues when run during the day

Not effective

Time to go BIGGER

BIA Strategy

The WHAT

To Improve performance of

o Queries used in BOBJ Dashboards

o Long running and most used queries

o Ad-hoc Processes

The HOW

Rationalise existing cubes to save space while keeping

the expenditure to a minimum

o Split cubes into current and history

o BI-A enable Current Year cubes

“Those reports are far too slow”.

Results

Area Report Name Original run

time -

Aggregates(s)

BI-A run time

(s)

% Improvement

Cost Centre

reporting

R&M:

Actual/Plan/Commitments: Per

Cost Element

355.15 12.35 97%

Cost Centre

reporting

Actual/Plan/Commitments: Per

Cost Element

389.5 5.55 99%

Profit centre

accounting

Act/Plan: Rev: Per Period:

Subj Cat: Current Year

324.1 8.4 97%

Product Quality and Service

The WOW factor!

2008

Installed on UNIX platform

Struggled with installation – many issues

Slow take up due to performance issues

Published via Netweaver Portal

Enables the ability to quickly identify performance issues within the

organisation.

Deliver more timely information no more costly manually intensive

methods of disseminating information.

Extended our customer base (executive level)

Product Quality and Service

Dashboard Architecture

BW Query

Dashboard

BICS

BI 4.0

Upgrade to BI4.0 SP4

o BOBJ our future roadmap

o Do not want to duplicate our efforts by developing in old version

Benefits

o Promise of better integration with Netweaver

o Improve lag times when deploying dashboards

How far is it?

o We have installed XI4 on a separate box, but still struggling to

migrate current dashboards and Documents

Challenges?

o Working on installation on AIX box

Strategy Management

BI CONNECTOR ADMINISTRATION

TOOL

ENTRY &

APPROVAL SSM END-USER

INTERFACE

Upgrade to SSM10

Upgrade from SSM7.5 SP6 to SSM10 SP5

Moving from a Windows plaftform to AIX

New functionality:-

o 7 scorecard levels which can be freely defined by user like

o User-defined subjective assessment (user status) & associated

subjective assessment comment(which can be printed)

Up to 3 User-defined fields to provide additional context

SSM10

Operational Review - now a Briefing Book (data

can be refreshed).

SSM10

LATEST Dashboard Usage

Product Endorsement

CIO and ERP Floor Manager

o Endorses BI at all levels.

o Forward thinking and visionaries.

Executive Buy-in – councillor level

Important to have buy in at the operational level

o Functional Analysts who interact directly with the

business.

o Trainer - passionate about BI(presented value of BI in

PM at Mastering SAP PM).

HR is one of our biggest clients

o HR Strategic Managers endorse BI in the Quarterly

Newsletter.

BI Successes

Corporate Works Management

Process in PM(Average Days to

Close - Notifications).

Compilation of 78 statutory

National Treasury

reports.(Workbook)

Management Reports(Webi)

Saving in Time: Councillor

Portfolio Report.

ITSM Dashboard presented at

SAPHILA

BI Competency Centre - change management & marketing

are critical to the success of BI Implementation.

Requires continuous involvement and commitment from the

BI Team.

Tapping into the passion of others:-

o AFSUG BI SIG

o SCN

o Conferences

o SSM Customer Advisory Webinars

o Social Media(Twitter/LinkedIn)

Passion

Thank you

© 2012 SAP AG. All rights reserved. 49 Public

© 2012 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose

without the express permission of SAP AG. The information contained herein may be

changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary

software components of other software vendors.

Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are

registered trademarks of Microsoft Corporation.

IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x,

System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power

Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA,

pureScale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP,

RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli,

Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation.

Linux is the registered trademark of Linus Torvalds in the United States and other countries.

Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered

trademarks of Adobe Systems Incorporated in the United States and other countries.

Oracle and Java are registered trademarks of Oracle and its affiliates.

UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.

Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin

are trademarks or registered trademarks of Citrix Systems Inc.

HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®,

World Wide Web Consortium, Massachusetts Institute of Technology.

Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C,

Retina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc.

IOS is a registered trademark of Cisco Systems Inc.

RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry

Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App

World are trademarks or registered trademarks of Research in Motion Limited.

Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps,

Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync,

Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are

trademarks or registered trademarks of Google Inc.

INTERMEC is a registered trademark of Intermec Technologies Corporation.

Wi-Fi is a registered trademark of Wi-Fi Alliance.

Bluetooth is a registered trademark of Bluetooth SIG Inc.

Motorola is a registered trademark of Motorola Trademark Holdings LLC.

Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH.

SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer,

StreamWork, SAP HANA, and other SAP products and services mentioned herein as well

as their respective logos are trademarks or registered trademarks of SAP AG in Germany

and other countries.

Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal

Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services

mentioned herein as well as their respective logos are trademarks or registered trademarks

of Business Objects Software Ltd. Business Objects is an SAP company.

Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase

products and services mentioned herein as well as their respective logos are trademarks or

registered trademarks of Sybase Inc. Sybase is an SAP company.

Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarks

of Crossgate AG in Germany and other countries. Crossgate is an SAP company.

All other product and service names mentioned are the trademarks of their respective

companies. Data contained in this document serves informational purposes only. National

product specifications may vary.

The information in this document is proprietary to SAP. No part of this document may be

reproduced, copied, or transmitted in any form or for any purpose without the express prior

written permission of SAP AG.