Web Services and SOA: Impact Within the HCM Marketplace

Karen BeamanCEO/Founder, Jeitosa Group International

Kelvin Gray

Director of Sales Support, Workday

Web Services and SOA:Impact Within the HCM Marketplace

Today’s Agenda

❧Challenges with Enterprise Applications

❧Web Services to the Rescue

❧Service Oriented Architecture (SOA)

❧Web Services/SOA: Driving Business Models

❧Impact Within the HCM Marketplace

Enterprise Applications

State of the CIO surveyThe number-one technology concern of CIOs has

been integration since the surveys began in 2002.CIO Magazine, September 2005

State of the CIO surveyIT: Too expensive, too slow and too inflexible -

caused by integrationCIO Magazine, September 2005

Application Integration – Simplistic View

Bolt-ons

How many interfaces? n(n – 1) or …

Finance

CRM

Self-service

Supply Chain

Payroll

Recruiting

Performance

HCM

Application Integration - Reality

Usual Suspect:

“A typical Global 2000 company has 30 to 50 enterprise applications and spends 25% to 40% of its information technology (IT) budget on application integration.”Source: CSC

Web Services to the Rescue

❧What are Web services?● Distributed business applications,

accessible via the internet. Web services adhere to common standards and protocols that give applications the ability to communicate with each other to complete business processes.

Web Services - Alphabet Soup

Source: Gartner

Web Services – What?Web Services Examples

Applicant

•Get All Applicants

•Create Applicant

•Find Applicant

•Update Applicant

•Evaluate Applicant

•Qualify Applicant

•Hire Employee

Organization

•Create Geographic Org

•Create Supervisory Org

•Request Open Position

•Request Headcount

Employee

•Address Validation

•Transfer Employee

•Promote Employee

•Terminate Employee

•End Contract

Web Services – So What?

❧ Why all the hype? I’ve heard these claims before.

❧ What’s different?● Widely accepted standards

A View of Enterprise Applications

Traditional Monolithic HCM Applications

Web service-enabled

HCM Applications

Keep it simple

A Better View of Enterprise Applications

Traditional Monolithic HCM Applications

BudgetCheck

AuthorizeNew Hire

BackgroundCheck

SelectCandidate

Assess Candidates

ConductInterviews

ContactCandidates

FilterCandidates

CollectApplications

Post Job toCo Website

Post JobSpecification

Create JobSpecification

Create JobRequisition

3rd party check via Web Services

Post to Job Board:

ExtendOffer

Flexible Business Processes

SelectCandidate

AssessCandidates

ConductInterviews

ContactCandidates

Background Check

FilterCandidates

CollectApplications

Post Job toCo Website

Post JobSpecification

Create JobSpecification

AuthorizeNew Hire

BudgetCheck

Create JobRequisition

ExtendOffer

Flexible Business Processes

Web Services - Adoption & Deployment

Service-Oriented Architecture

(SOA)

SOA

❧Framework for connecting collections of services

❧Adds process to function

Service Provider

Service Broker Service Requestor

Publish Bind

Find

Service-oriented ArchitectureSource: Enterprise Application Integration and Web Services, Samtani and Sadhwani

Loose Coupling vs. Tight Coupling

Modern SOA Technology Architecture

SECURITYGOVERNANCE GLOBAL CROSS-BOUNDARY

Management Issues

❧ Exception management

❧ Billing and metering for internal charge backs, and external pay for usage

❧ Performance management for tuning issues

❧ Security of the services to ensure authorized access only

❧ Quality of Service (QoS) is in place to meet service-level agreements

❧ Availability of services

❧ Visibility of services

Web Services/SOA: Driving Business Models

The Impact on SaaS❧ Haven’t we been here before - The ASP Model

❧ Software as a Service – What’s Different?● Integration standards● Multi-tenancy● Vendor viability

❧ Issues● Security● Data protection laws● Application integration: there is still work to do

❧ The Management View● Core competencies● Pay-as-you-realize-value

Impact Within the HCM Marketplace

Evolution in TechnologyToday’s

Technology Environment

Web 2.0

Yesterday’sTechnology Platform

Web 1.0 versus

SQL / Relational Componentized / OODevelopment

Customization / Coding Composition / OrchestrationImplementation

Perpetual License On Demand / SaaSPricing/Delivery

Standalone / Within 4 Walls Integrated / Extended NetworkBusiness Perspective

Hardwired / Monolithic Web Services / SOAEnvironment

Process Efficiency Business EffectivenessPrimary Value

Return on Investment Total Cost of OwnershipEconomic Focus

Evolution in the Business EnvironmentToday’s

Business Imperative

Work 2.0

Yesterday’sBusiness Agenda

Work 1.0 versus

Transactions Business EventsSystem of Record

Hierarchical CollaborativeOrganization

Episodic / Serial Constant / SimultaneousRate of Change

Skills & Expertise Tacit KnowledgeBusiness Perspective

Back Office EveryoneAutomation

Physical Assets People AssetsPrimary Value

Bottom Line Top LineEconomic Focus

Evolution in the WorkforceToday’s

Human Capital

People

Yesterday’sHuman Resource

Labor versus

Brick and Mortar Mobile / VirtualWork Place

Consistent / Constant Divergent / SporadicWork Style

Homogeneous Global, Multi-culturalWorld View

Labor as Expense People as AssetBusiness Perspective

Departmentally Focused Externally FocusedOrganization

Process Efficiency Performance AccountabilityPrimary Value

“Company-for-Life” “All-About-Me”Economic Focus

Evolution in Human Resource SystemsToday’s

HCM Suite

HCMS

Yesterday’sHRIS Application

HRIS versus

An Afterthought At the CoreGlobal

Regulatory Compliance Comprehensive FrameworkGovernance

Reporting / Analytics Embedded IntelligenceBusiness Output

Gatekeeper Business PartnerBusiness Perspective

Payroll & Benefits Competencies & PerformanceFunctionality

Efficiency / Costs Quality / PerformancePrimary Value

Efficient Records Automation Effective Talent ManagementEconomic Focus

What do Web Services Mean for HR❧ Business Agility – through Business Process Management (BPM),

provides a way to flexibly change and extend service offerings,

❧ Systems Agility – business agility requires systems agility, making change/configuration intrinsic to the systems architecture.

❧ OnDemand – enables a hosted platform that continuously improves functionality without installing patches or impacting interfaces

❧ Business Intelligence – encapsulates intelligence, embedding real-time analytics and performance management

❧ Collaboration – provides the ability to link distributed and diverse systems, devices, and providers across space and time

❧ Efficiency – componentized architecture and reusability lowers total of cost of ownership

Thank You!

Karen Beamankaren.beaman@jeitosa.com

Kelvin Gray

kelvin.gray@workday.com