We specialize in providing end-to-end solutions for BPO / IT / E...

We specialize in providing end-to-end solutions for BPO / IT / E

Governance and Web domains based in New Delhi, India

We have all the necessary state-of-the-art infrastructural facilities that

ensure sufficient capacity to sustain the growing business needs and

enable us to deliver high quality solutions to our clients.

Our professionals are experienced in a variety of technological platforms,

processes, tools and paradigms. We have a hardworking and passionate

team who believe in continuous learning and growth.

Core values - Client Centricity, Pure Meritocracy, Unyielding Integrity

24*7*365 Voice, Email & Chat support

Quality Customer support at a Low Price

Experienced and Trained Call Center Agents

Personalized Customer Care for Every Customer

Horizontal and Vertical Domain Competence

Best Technical Resources

Backup Support

We sign Non Disclosure Agreement (NDAs) with our all clients.

Our NDAs ensure a strict enforcement of the confidentiality with regard to the clients and

their projects at every levels of the project execution whether it is during the process or

post-execution of project.

Scalable Business Process Offerings: We have world-class execution capabilities in selected processes and provide highly customized, scalable business process offerings to meet the requirements of the client.

Domain Knowledge: Our deep understanding of the client and their industry enables successful execution of business process outsourcing arrangements.

Best Practices: We provide value by implementing best practices distilled out of operational experience in executing client's business processes

Process Integration and Automation: Analyzing the business process and automating them through technology has obvious advantages.

Scientific and Engineering Tools: Significant process improvements are realized through the applications of tools and methodologies such as Six Sigma and Quality Management.

Transition Management: In order to make the transition of the client's processes to our centers seamless, a robust transition management methodology has been implemented. Project teams comprise specialists in areas of process analysis, quality assurance, training, security, networking, and systems integration.

Inbound Support

Outbound Support

Back Office support

Website designing & development

E Governance Services

Data Entry & Scanning

Telecom Installation & Maintenance, etc.

• Phone answering services

• Upselling and cross-selling services

• Product information request services

• Telephone customer service

• Order taking services

• E-mail support

• Live chat support services

• Help desk

• Toll free response

• Technical support

• Telemarketing Services

• Appointment Scheduling

• Soft Lead Generation

• Surveys and Market Research

• Up Sell/Cross Sell Campaigns

• Credit Card Lead Generation

• Mortgage Lead Generation

• Debt collection

• Insurance Lead Generation

• Debt Collection

• Mail follow- up Services

• Information Verification

• Product and Service Promotion

We have successfully created and delivered the following products to various customers:

Bus Ticketing System

Online food ordering

Hospital Management System

Human Resource Management System

Inventory Management system

Library Management System

Content Management System

Publication Domain Software like eBook Reader, various document type converters.

Scalable technology support proposition for wireless data Industry

Level 1 as well as Level 2 support services for internal escalation desks.

Technology enabled agents to minimize customer frustration.

A Specialized Level of support to ensure customer delight.

SR Global Services

HQ: #29, Wall Street, Foxboro

Boston, MA 02035 - USA

Call Us: +1-857-366-6778

Email Us: info@srglobalservice.in

India Branch

Office Address: #G 123, 1st Floor, Sec – 63,

Noida, New Delhi NCR - 110048, India

Call Us: +120-300-2707, +91-9716-404-505

Email Us: info@srglobalservice.in