Waitess Training Powerpoint

Training Day

AgendaGreetings and Introductions

Fire Procedures & Health and Safety

Manual Handling

Customer Services & General Duties

Dress Code & Appearance

Waiting On, Plate and Table Service

Breaks, Tips, Mobile Phones and Work Mentality

Trainer

Sophie Preston-Hall

Fire Procedures and Health & Safety

Fire Procedures

Drug & Alcohol consumption

Hygiene

Burns/Scolds

Manual Handling

One third of Work injuries are caused by bad manual handling

What's your lifting capacity?

The environment and load

Customer Service

Courteous Manner - Remember you are representing Elite Staffing

Be Polite

All customers are Sir or Madame

Always be helpful

Smile

Good

Evening

Sir

On duty you will be expected to use your time effectively

by carrying out general tasks

•Setting tables, checking tables have been laid up

•Clearing down the still room area

•Making up butter/condiment dishes or folding napkins

•Glass collecting and clearing tables or rubbish

•Polishing glasses ready for next function

•Polishing all cutlery

•Function set ups and clear downs

•Any reasonable task asked by your Team Leader or the Manager on Duty

Dress Code•Clean, Tidy & Well Groomed

•Make Up, Perfume & Aftershave

Discreet

•Tattoos covered

•Nails clean, well manicured & unvarnished, no false nails

•No facial or tongue studs

•Hair clean, tidy & tied back

ClothingBlack trousers or skirt

Long sleeved white or black shirt

Black 5 button waistcoat

Black tie

Black socks

Polished black shoes

Responsibilties Industry Standards and Expectations Briefing before you start work General Principles Laying up and setting tables for breakfast Laying up and setting tables for dinner Silver Service

Waiting on, plate and table service

•Remember every establishment has their own methods and process.  

•Taking afternoon Tea at the Ritz would be a different experience to having tea at you’re local

cafe.

•Always arrive a minimum of 15 minutes prior to your shift beginning

General proceduresGet to know your working environment ‘lay up’ or check your tables Carrying plates correctly Serve to left, clear from right Clear quietly & away from guest Returning plates & cutlery to the kitchen Follow all other procedures as instructed

Setting a table

Silver Service•Used at formal dinners or for serving bread rolls

•Require a large fork & spoon

•Clean Waiters Cloth

•Serve from the left & always get as close to the guest as possible

Practice makes Perfect

Breaks• By working time regulations you are not entitled

to a break unless you are booked for a 6 hours shift, then you are entitled to 20 minutes.

• Cigarette Smokers must use designated smoking

area.  Don’t forget to wash your hands

• Personal Cash - we request that do not have more than £10 on your person whilst on shift

Mobile phones

During shift mobile phones must not be used. If on your person they must be switched off. They are not to be seen whilst on duty.

Your team leader may use the work phone - this is not a signal that it is ok to use your Mobile Phone.

Work mentality

You are being paid and you are on duty

Work Mode not Social Mode

Chatting with your work mates

Slouching

Standing with arms folded

Hands in pocket

Working for Elite

The agreement they undertake

Sickness Procedures

Alcohol

Timesheets and when they need to be in by

Contacting us

Do you have any questions?

We hope you have enjoyed the Training.