Usability Testing in VNG

Contents

I. Create tasks & scenarios

II. Set up equipment

III. Recruit participants

IV. Q & A

I. CREATE TASK & SCENARIOS

1. The problem?

The website is not ready yet (links, images, content…).

I. CREATE TASK & SCENARIOS

2. How to fix it?

Check regularly with PMs about the testing site.

II. SET UP EQUIPMENT

1. The problem?

• Lacking of professional devices.

II. SET UP EQUIPMENT

1. The problem?

• Have to carry back and forth all the devices.

II. SET UP EQUIPMENT

1. The problem?

• Network SUCKS!!!

II. SET UP EQUIPMENT

1. The problem?

• Room booking conflicts!

II. SET UP EQUIPMENT

2. How to fix it?

Order brand-new and professional devices.

II. SET UP EQUIPMENT

2. How to fix it?

Double check with IT over and over.

In the worst case, we

call the observers into

the testing room.

II. SET UP EQUIPMENT

2. How to fix it?

Check with AF about room booking as soon as

possible, maybe over a week ahead.

III. RECRUIT PARTICIPANTS

1. The problem?

• Non-gamer participants are very hard to find!

III. RECRUIT PARTICIPANTS

1. The problem?

• Participant is “Missing in Action” or coming too late.

III. RECRUIT PARTICIPANTS

2. How to fix it?

Non-gamer: try to use the “WO network” (our friends

and relatives…)

II. RECRUIT PARTICIPANTS

2. How to fix it?

Prepare some substitutes: VNG colleagues who

aren’t familiar with the project.

III. RECRUIT PARTICIPANTS

2. How to fix it?

Show the participants the most appropriate and

comfortable parking area.