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University Human Resources
HR Strategic Plan
2018 – 2021
_______________________
HR Professionals Conference
February 28, 2019
Marie Y. Williams
Associate Vice Chancellor for Human Resources
New HR Thinking, New HR Possibilities
Our Vision
We will be committed to advancing the University’s mission and strategic priorities for achieving institutional excellence.
We will accomplish this by implementing innovative HR solutions that foster a culture of productivity, engagement, inclusion to attract, develop and retain a diverse and
talented workforce.
NC State Human
Resources will be
a recognized HR
leader cultivating
a community of
HR excellence in
higher education
Our Mission
Page 4
Our Core Values and HR Culture
We are committed to developing an HR team that is passionate about HR in higher education and an HR operation that exemplifies service excellence in all that we do.
Our CREATIVE core values embody an agile framework that promotes the collaborative and inclusive HR culture we are building at NC State.
C Customer-Centric
R Results-Driven
E Engaged
A Agile
T Trustworthy
I Inclusive
V Valued HR Services
E Excellence
Page 5
The Case for HR TransformationPage 6
Five Main Recommendations1. Develop the UHR capacity to provide more strategic services to meet the long-
term workforce needs of NC State.2. Redesign the current HR service delivery model and organizational structure
to deliver strategic and consultative services to campus.3. Enhance HR processes and leverage technology to improve service-level
response times and provide strategic values, added HR services.4. Implement initiatives that enhance the HR cultures within the University.5. Enhance UHR’s reputation and brand.
Page 6
Page 6
Our Strategic Road Map
Page 7
Proactively develop and enhance HR services and strategies to attract, develop, and retain a diverse and highly talented workforce to accomplish the
mission of NC State University
Pages 8-9
People and CultureStrategic Recruitment
Enhance HR communications and the university website to promote NC State as a great place to work
Classification and Compensation
Complete Phases of the UNC System Office EHRA IT conversion project
Enhance and streamline processes for classification and compensation
Benefits, Work-Life and Employee Wellness
Provide enhanced child care service offerings for our faculty and staff
Enhance employee recognition and appreciation programs and events
Employee Engagement
Implementation of the 2018 Employment Engagement Survey Action Plan
Model HR agility through innovation, process re-engineering and continuous improvement in
delivering effective and efficient strategic and consultative HR services
Page 10
HR Continuous Improvement
HR Continuous Improvement
Develop recommendations to enhance faculty
recruitment processes
Enhance and streamline search and recruitment
processes for EHRA non-faculty and SHRA
positions
Technological/System Enhancements
Implement an online project management tool to
track our progress in accomplishing our HR
strategic plan initiatives
Continue to improve functionality of the
university’s time and attendance system
Implement an HR Concierge Center
Strategically invest in our employees through professional development and training to meet the
current and future workforce needs of NC State
Page 12
Professional Development
& TrainingPerformance Management
Evaluate software options and implement on
online SHRA and EHRA performance evaluation
tool
Enhance and/or develop performance
management training workshops and training
materials and courses
Professional Development & Training
Provide HR agile and project management
training for all UHR employees
Launch Phase II of Management Essentials
Continue to build and promote the University’s
Learning Framework Model
Measure our success by analyzing, monitoring and evaluating the effectiveness of HR services and programs through HR metrics and workforce
analyticsPage 13
HR Metrics & Workforce
Analytics
Metrics and Workforce Analytics
Develop baseline dashboard metrics and
workforce analytics
Develop an annual UHR performance report
Enhance UHR reporting for HR data decision-
making for UHR and campus colleges/units
Consistently demonstrate HR strategic and operational excellence to position NC State as a
recognized HR leader in higher education
Page 14
HR Strategy & Operations
Administration
HR Strategic Plan
Implement organizational structure
recommendations from the 2018 HR assessment
study
Conduct a university wide rollout of the HR
Strategic Plan 2018 - 2021
HR Policies & Administration & Program Review
Conduct a 3 year comprehensive rotating review
and update of university HR policies
Conduct HR compliance reviews
The Case for HR Transformation
BEFORE AFTER
New HR Thinking, New HR Opportunities
Thank You for Being Such a Great Team of HR Professionals Page 16
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